UPS Customer Center, Naples FL

Absolutely horrible customer service from supervisor Josh.
Delivery driver has reduced to drive down my dirt road. Road is graded smooth. No hills, no sugar sand nothing to get stuck or damage a vehicle. Ups cooperate says there is no reason why drivers can’t deliver to my house. But every time I get a delivery it is held at the customer center. When I went to speak to a supervisor this guy josh proceeded to argue with me. He was very unprofessional and rude. They never accept phone calls at this location on the local number. You get a constant busy signal every day all day. This supervisor josh is the epitome of incompetence. Cooperate ups doesn’t care. When I called them they said a supervisor would contact me within 24hrs. That never happened.

My to and from addresses were entered incorrectly. I spent several hundred dollars in shipping of 6 boxes. EVERY box arrived damaged with broken items. I went back to ups to ask why this happened and what i could do to help. I was told to write fragile on all 6 sides of each of my 4 remaining boxes I sent that day. I did so. Took forever. Yes, you guessed it? ALL 4 boxes arrived smashed with broken items. So thats it for me with UPS. They are not even a fraction of tge company tgey use to be. For any claim each item broken has to have a minimum 7 photos taken. Excessive. Then broken items must be retained in case UPS wants to inspect them. Too bad now we out lots of money for shipping, broken personal items, and no recourse on UPS horrible, really, really, really bad services. Buyer beware! For us, bye bye UPS.

Great experience and service. Good people. Always prefer to go here over the ups stores. If your close enough I would highly recommend it.

Very trash and worse customer service ever they keep saying your adress is wrong when it’s not wrong that is the second time they did this to me they ruin my birthday now they are ruining my graduation UPS is the worse company

I work at a store at the corner of Granada and 41 and our UPS delivery driver “Nick” is simply amazing. For years and years he has been the most professional, efficient, and dependable, and trustworthy delivery guy with a smile. Thank you Nick!

This place is useless employees in front refused to help me mail 2 envelopes they need to learn how to treat the customer

Bobby is an excellent service oriented guy. My package was lost but Bobby exhausted every avenue to look for it.
Thank you Bobby

Absolutely the worst customer service ever! This is been going on for at least a year and I wonder “have these people ever been trained? ” They are completely non-communicative, have the most ugly personalities, and are the most unhelpful people in this line of work that I’ve witnessed, ever. Someone needs to help these workers out, so they know how to treat their customers.