Value Store It Self Storage, Miami FL

This place was super helpful in a pinch. Large oversized doors catered to our needs perfectly and Alex was very nice to work with on our rental.

Alex was wonderful! He was very informative and attentive. This is my favorite self storage in Miami! Thank you for making my whole experience so simple and easy.

I came in before closing hours. They helped me choose a storage. Alex is friendly and made us feel welcome and at ease with move in. Location is clean.

Store manager mr. Alex has treated me with the utmost respect and customer service I give him a five-star and I would like to tell you all keep him employed

Great customer service. Stephanie was a great help. She's patient and answered all of our questions. Thanks for your service.

Such an easy process, and extremely friendly staff! If you need to store your stuff, I highly recommend this location!

The facility is great and the location is near my home service is great Stephanie and Alex were very nice and cordial

The experience was immaculate. Stephanie was extremely helpful in guiding us in renting out a space for our personal items. Would definitely recommend!

We came to value storage not really knowing how to rent a storage. But Stephanie was very helpful in the process.

Awesome experience! Kind customer service. Super helpful. Thanks Amanda at cashier! Great work

Amanda was a subject matter expert with top quality service. She was outstanding and completely committed to her customer service mission, as she walked me through the whole process from start to finish and showed me the options I could work with. Perfection at its finest!

Needed storage space and found a great space and location with Value Store It. Manny was super helpful and pleasant to work. Would recommend highly.

Great customer service, friendly, and courteous.
Alex was extremely knowledgeable about the services offered, and his professionalism went above and beyond our expectations.
Thank you Alex from Store it storage.

I have been a customer of this storage location in Doral since 2017, but recently I encountered some really poor customer service, lack of management and Follow up to customers to the point that they ask you for a return number to call back and the laziness of reading the message they make notes in the system and put a different number from your message.
During Pandemic season we were able to make payments even though we’re unemployed, I got sick and we were unable to paid August, After getting well my first thing was to start sending payments again and I notice I was locked from the system So we were UNABLE to make a payment online I call the facility and as usually manager was not available I left my name and number to be reach back at the time and never got a call back- Not only that -I got charge and additional late fee- collections fee etc etc- I reach and try in good faith to make August full payment and I was rejected after been treated in a very disrespectful way- Incredibly but real to make a good faith payment the manager send me to do it online with very poorly instructions. Afterward I decide to make an additional phone call and call customer service were also they were not able to take the payment and we’re talking about only $240 with all extra fees when my regular monthly fee is not even a $100 a month is like paying them 3 month instead of what is correct.
Worst of all was that he & she was completely unapologetic about it. (lack of business wise and customer service) I am very disappointed with the poor service, this incident has really left a very bad impression on me after been a customer for years I hope that you look into the matter immediately, and refund the excessive money I have been paying for all this fee. At the end of the day I just want to make a payment. So weird that a Company make it so difficult for customer to comply with contract.
Thank you for your co-operation, and I hope such incidents will not be repeated.

I had a great experience! Jordan and Alex took great care of me and helped me get a 10x20 drive up unit. They had great customer service and had the facility looking spotless!

The reception area was very cool (temperature), the bathrooms were extremely clean; Lisa was a very big help, very accommodating, and very kind.

Staff person is very knowledgeable and customer friendly. Business is immaculate and easily accessible. Highly recommend this location.

Great customer service and nice set up if you're looking to store a big rv vehicle in their lot.

I came in after hours and the managers Jordan and Tricia took the time to help me move in after a family emergency. Amazing service they're great!

The customer service was absolutely fantastic. I like how the staff was very helpful throughout the whole move in process, and very patient to explain every rules ect. Thank you guys.