Vannoy's Tires, Inc. Tire Pros, Pensacola FL

After calling to see about a oil change and being told if you can get here before 330 it's a possibility lol it's a yes or no

Was charged for services that were not done. Mechanic obviously is not competent in his duties and managers obviously need to over see and communicate better with the mechanics as they sent me out the store charging me for work that wasn't completed.

Customer since 2017
They charged me $28 and change to replace a valve stem
When I asked why so much (wasn’t looking for a freebee) the manager replied because I didn’t buy the tire there
I explained because I was out of town when the previous tire failed and left me stranded
I got the TOO BAD FOR YOU LOOK
OBVIOUSLY I NEEDED new tires ASAP
YES VANNOYS you got my 28$
ENJOY it’s the LAST DOLLAR YOU WILL EVER get from me
Buying two tires immediately butNOT FROM YOU
going to your competitor FOREVER
Don’t spend that 28$ all at one time
So much for shopping local

I've had several 5 star experiences with Tim and his crew on Michigan Ave. Quick and friendly. I've now brought 3 different vehicles and 1 camper to replace tires and will bring all rides in for fresh wheels there. Many thanks friend! -Shawn

Very fast efficient quick service. Anthony at the front counter was a pleasure to deal with a really is great at his job. Super nice, friendly, helpful. Thanks!

Great workers who are quick and efficient at their jobs. Not much of a wait time and the car rides smooth now, thank you!

I had a slow leak in my tire and brought my car here to fix the leak before driving out of town. When my car was ready, I asked about the leak and was told I was good to go but the tech didn't give any details. I decided to trust that the leak was fixed and drove to Dothan, AL.

A week after I got back, I got a tire pressure alert and realized that even though I spent an hour waiting, they had failed to fix the problem. Not only that, but I had driven to Dothan, AL and back on a leaky tire.

I'll be sticking with the Michigan Ave location from now on (despite their longer wait times).

I dont know how to impress this enough to the public, your like family at Vannoys. They more often than not won't charge you for little things. Thats why I bought a new set of tires there recently. Great service, honest folks.

Solid price, work done quick, but they scratched up all 4 wheels, and didn’t even remove the old weight adhesive. Will not be going back. If you don’t care about the finish on your wheels, and just need them done quick, there are still better places to go.

We've had decent service when going into the shop for a tire repair. Today, I tried to call for a quote on a set of tires and was left on hold for over 10 minutes before hanging up.

Vannoy's is the only tire shop that didn't have pricing information on their website and we wanted to support a local business rather than a big box, but the lack of care for a potential customer has lost our business. A simple request to call me back, if they were that busy, would have sufficed.

Too many tire shops to choose from in this area.

UPDATE: I called the business today, as they requested. The gentleman who answered was apologetic and informed me that he will be speaking with those who answer the phones, on how to interact with customers.

While I do believe he was sincere, both with talking to the employees and with his comment that he hopes we would give them another chance - he ended the call without offering to get me the quote I had initially called for in the first place. If the company really wanted my business, you would think that the question of whether I had found the set of tires I was looking for, would be asked. That way, if I hadn't, the company could have offered to give me the quote I had originally called for, before being left on hold with no assistance.

Absolutely wonderful customer service! I had a tire repaired and everything went quickly and efficiently. Everyone was so friendly and they made the visit a pleasant one. Will definitely continue to do business with this location. Thanks so much!

My son came here to get his flat tire with a nail fixed since pep boys “can’t do it” for some odd reason. Anyways VANNOYS did a fantastic job they got my son 4runner back in no time, they were very honest and kind. Unlike the other tire shops which are rude, lazy and they don’t make you feel like family. But here at vannoys they do the opposite, the staff did a great job! Will be a loyal vannoys customer from now on and that’s it!

Marco at Vannoy's was incredibly helpful! He helped get us the best deal, and went above and beyond in repairing our suspension system. Marco quickly evaluated our vehicle, gave us a quote, fixed our car, and had it back to us in less than a day. We also appreciated that we weren't required to pay until after our car was fixed. We highly recommend Vannoy's!

I needed 2 new tires and they were reasonably priced. I was able to select the time to bring my car in and when I did it was promptly taken back! On the phone and in person I was treated with such kindness and respect. The store was extremely busy which made me think that I had found a reputable tire store!

I drove from Idaho to Florida and needed alignment. They got me right in and took care of me. Very pleasant and helpful. Highly recommend this place!

This location has an amazingly friendly and knowledgeable staff who truly go the extra mile. I will never buy another set of tires anywhere else!

I have been Very Impressed with their customer service, excellent quality of their workmanship, fast service and low prices. Thank You

I had a wonderful experience at Vannoy's Tires on New Warrington Rd when I had a flat tire. They took my car in right away and fixed my flat tire promptly. Customer service was excellent. Highly recommend.

I always get my tires at Vannoys! The staff is always courteous and professional (especially Brandy). I always get the right advice there and they are a class act!