Verizon, North Miami FL

I have been using Verizon for over 10 years. I went into the store explaining that my wallet has gotten lost and therefore I don’t have any form of physical identification. However, I did have pictures of my IDs.
I needed to get a new line for my Grandmother who just moved here.
After waiting for 20 minutes, they refused to accept the pictures of my IDs
I even asked them to send me verification code via phone or email to verify my identity and they still refused to help me.
Verizon’s service has been declining in the last few years. However, this store and the manager (Megan) is extremely unhelpful and unaccommodating.

Very very bad! Do not go to Verizon. I subscribed the contract for 2 cell phones. 1 Samsung Galaxy and 1 iPhone top of the line. The iPhone was not working properly. I claimed for repair or substitution. I followed their rules. It has never been repaired. Never substituted. This is a fraud. I fully paid it. Btw Apple told me that the iPhone was not brand new but regenerated.what to say? Very bad service. Claiming with them is like falling in a black hole.

Make sure your accessories is to your expectations, because it’s a hassle to return. I will never buy any accessories from this location again. Only account services.

Unprofessional and unethical salespeople. Joel made me buy expensive accessories when I didn't needed them for my new iPhone 12 Pro, told me that my ipad charger would not work with my new iPhone, when it actually does, he also added a protection plan when I clearly refused it to my account. I want a to get fully reimbursed. Be aware!

I upgraded my iphone and now I’m hit with a hefty upgrade fee in my bill. A $17 protection plan was added by Joel without my permission. This is unacceptable.

Says one thing to get iPhone 13 still waiting Verizon can't Delivery highly suggest another competitor. Time to move somewhere else disappointing customer service even with covid bar lowered and adjusted

They lied to me to get me to sign a contract. Every bill gets higher and higher. Every time I look at my statements they're 'updated' with higher prices. What was supposed to be $400 has now turned into nearly $800 with $100's of dollars in line fees and other 'associated' fees. I switched to this company and 2 billing cycles ago and am disgusted by their constant updates in the bills and numbers.

Excellent sales reps! Very helpful and followed through with all the promises made during the sale. Very happy I switched.

I recommend always going to a Verizon store if you need resolution to an issue or want an upgrade, etc. Their customer service is so much better in person. This store and the associate on this particular visit was great! She was friendly, knowledgeable and quickly resolved an issue that Verizon's phone customer service screwed up on two previous attempts.

If I could give zero stars on here, I would.

Firstly, let me say, our initial time in this store was fine. We had a conversation with one of the sales reps about moving to Verizon and he filled me and my husband with enough confidence that we came back to seal the deal.

When we returned, we had a different rep, and let me say, I initially had very little confidence in how this was going to go, but being fair and wanting to give the guy a chance, we carried on. I honestly wish we had left the store.

We spent no less than three hours (!), placing two relatively simple orders for the new iPhone 12 Pro, taking up the offer to transfer our numbers from our existing providers over to Verizon and trading in our old devices. He barely knew up from down, and had to ask his colleague for help constantly - between that and his vacant stare when either of us asked a question, we should have known better and left when we had the chance. Now let me list the things he got wrong:

1) He told me that my Visible number was able to be transferred over - when I received the phone 4 weeks later, I went to another Verizon store three times in two days (because the phone didn't connect), to be told that in fact, no Visible numbers can be transferred to Verizon. This meant that the phone I had received was in fact, a mistake, and technically stolen from Verizon. I then had to 'return' the phone to the store, and they 'resold' it back to me so it would work. Not only that, but I had to change my phone number, and anyone that has done this recently will know how annoying this is when it isn't your fault!

2) When my husband received his number, we were told that a request had NOT been put into T-Mobile to move the number over and that was why his phone was not working at all - although a simple fix, it was time wasted going back to another Verizon store.

3) The guy put in our trade in information incorrectly (of course). Which meant that the $400 I was due to receive, then became $18. Yes, that's right, $382 less than promised. He put my phone in as a lower size and spec than it was, and I was told after the fact, that once the trade in info has been submitted (even if it's wrong), no changes are able to be made.

4) He gave us the incorrect promotional information, which meant that the $250 we were meant to receive each, became only $100 on my part.

Not only has the incompetence of the individual in this store (if only I knew his name!) cost us money because we've lost out on $150 of promotional savings, as well as $382 of trade in savings, it has also cost me an unbelievable amount of time. I have now visited the Coral Gables store trying to fix problems, no less than 5 times, and called customer service twice.

Now, I will say, that the service I have received from various other Verizon staff, including those in Coral Gables and on the phone with customer service, has been good and they've been very patient with my frustration. But in summary, I wouldn't even go back to this store to buy a phone case, let alone discuss my phone contract.

The store is great, but a few people that work there are not familiar with products. Trying to reach the store via phone is a joke. Reaching out to a call center the lady told me to pay my phone off and upgrade. Why do I have insurance? F y'all, I am going to Tmobile. Done
Bye

Clean store. Friendly staff, very helpful. Good prices. Ordered a screen protector online, picked up in the store, upon arrival the order was already packed and ready to go. Social distancing, must wear mask.

The workers at this location seem to lazy or should I say the new workers. This store opens up at 11 what type of mess that they have going on in this particular location. Their competitors in the same area opens at 9. Other corporate Verizon stores in better areas are open and ready to serve the customers and that's a shame the the customers have to drive out of their way to get better service.

Lack of knowledge and professionalism in this store! Girl that helped me was not able to answer any of my questions without asking someone else or looking at the computer for a while and than continue conversation without answering my question. She offered me a phone that have $150 off and she didn't know what phone is that, she asked me to guess PIN for transferring my number instead instructing me to call my carrier, she couldn't tell me any of the promotions you have and on the end she said Samsung S10 I'll get for $150 less but I ended up paying full price. Not to mention that I'm return customer and I always loved Verizon but this just made me regret getting into this store.

Excellent service by Yaya. She managed to make my phone working in 30 minutes. A day prior I spent 4 hours on the phone with useless verizon customer, service and tech support. Online chat was pretty much useless too. Yaya at the store was able to trouble shoot the problem right away. Verizon needs to train other employees to be like her, especially the call center ones.

That's my network but they need to network my old SIMS card into a credit card and send that to my address.

HORRIBLE customer service. We arrived about 750 pm, were told it was at least a 20 minute wait. Asked if we could put our name in the list and run next door to Whole Foods for a few minutes and come back. They guy said sure, no problem. Came back at 8: 07 pm and the doors were LOCKED. They close at 8pm and wouldn't let us in. If the guy had told us, my husband would have waited. Instead they cleverly got out of dealing with us, a long time, multi-year customer. Do NOT come anywhere near this store, the customer service is obviously deplorable. Maybe we will just head down the street to AT&T or Sprint.