Verizon, St Johns FL

Rahly was super helpful after my phone crashed. She helped me with the transition to the new phone and even helped me on her day off. I would definitely say she went above and beyond. I would definitely go back to her if I needed any help with my Verizon account.

Dakota was fantastic. We had turned in the internet box but we're still being charged. He got it deleted and a credit for the overpayment. Very knowledgeable and helpful. Great asset to verizon.

Best Verizon store in the area. Always quick and thorough service every time we need to upgrade phones or buy new accessories. Fast and friendly service.

Rance was very professional and helped me fix my phone when the sim card was broken. Very easy process! I would recommend working with him 100%! A+

Elias was a great help getting our Apple Watches set up after having problems with them! Great customer service!

Elias was excellent! Patient, professional and friendly! Made our day by fixing our Apple Watch connection issue. Couldn’t have done it ourselves! Thank you!

Taj is the best salesman at Verizon I've ever had. Patient, knowledgeable, explained all options, stayed with me all the way through new functions he hadn't seen before! Thank you, Taj!

Taj is by far the BEST representative we have ever had the experience of dealing with at Verizon
He should be training others to be as cordial, polite, engaging and over all friendly. He is AMAZING and we have been with Verizon a very long time, so we feel qualified to make this statement
Sincerely,
Debbie & Steve

Recently visited the Durban Park location and worked with Olivia Salinas to process a few upgrades. Olivia is very detailed, understanding and did everything she could to answer my questions. I appreciated her honesty and knowledge. It was refreshing working with Olivia knowing I could trust her and not feel like I’d have to do additional research on my own. Highly recommend this location and especially Olivia!

Noel at Verizon (Durbin Pavilion) was very helpful today! Great customer service and truly listened to my concerns (and confusion) and worked with myself and my daughter to fix our issue with our phones. He was professional, respectful, kind, genuinely cared about helping us, and walked us through the process of fixing our issue. He was very patient and kind in answering my questions and made sure everything was good to go before we left the store. Thank you, Noel, for a great experience!

Noah was incredibly helpful in assisting us with getting new phones. From the moment we walked into the store, his warm and friendly demeanor made us feel welcome. He attentively listened to our needs and preferences, ensuring we found the perfect devices.

Noah's knowledge of the latest phone models and features was impressive. He patiently explained all the options, guiding us through the pros and cons. His expertise and dedication to exceptional customer service stood out.

What made the experience memorable was Noah's personal touch. He took the time to get to know us, creating a comfortable and enjoyable atmosphere. Setting up our new phones was hassle-free, thanks to his assistance.

Overall, I highly recommend Noah for a seamless and pleasant phone-buying experience. Store Gang: You know what that means — Free lunch for Noah.

Taj at Cellular Sales is simply amazing. He takes care of you like family! If you need a new phone, new line or anything cellular go and see him! He handled all our questions helped us drop our cellular bill and get new phones. He’s your guy! Huge thank you to Taj for being the best and easiest person to work with ever!

Brandon wells helped me upgrade three phones on my account. Two were Christmas gifts. He was very helpful and knowledgeable. The transaction was done in an efficient amount of time.

Excellent service, it is the first time that I feel so well advised and confident about making a purchase with a cellular sales! His customer service is very good, I ended up happy and satisfied, I recommend Advisor Iván B from Durbin, he is the best

Let's start at the beginning of this disastrous and infuriating visit to Cellular Sales- Durbin Park. I preface this with that I don't usually write negative comments but this interaction was over the top. I simply arrived to pickup a new iPhone 15 that I had paid for online with Verizon. Everything was done and paid for online, I was just supposed to be there for 5 mins - in and out, as this was just a pickup location. I ended up being there for over an hour and to add insult to injury, was charged a "setup fee" to essentially fix the business' screw up.

I show up, give my name and order number which started the 10-15 min search, which led to multiple trips out back, and multiple failed attempts to contact the associate by phone, text, and carrier pigeon, that put the order and phone together. After all this is said and done, I get told we can't find your phone that we, as a verizon retailer, were entrusted to have and give to you today. I then get told we can cancel your order and essentially "buy a new phone" from out back, starting the whole purchase over again with an iPhone 15 they had out back, but was not the IMEI number that was setup by Verizon online. The spider sense told me to walk out of the store right then and call Verizon and have them send me a phone by mail. My mistake. I gave them a chance and begrudgingly sat down.

I won't mention the associate by name but they called Verizon, cancelled the order, which took another 20 mins. I told them that I already paid the sales tax and upgrade fee so I need to be refunded. That prompted another call to Verizon because at this point, I'm not going to pay twice - but that comes later. I insist that the Verizon agent send me proof that I will get a refund before I start the process again. So we start the process, they get another new iPhone from the back and they immediately open the box of the new phone and start some activation process which required my son's phone to be interrupted for 5 mins, then shut off and put back in the box. Now that there's fingerprints all over the phone, it goes back in the box. I'm like ok I'll pay the sales tax and activation fee again and be on my way. Wrong.

As they are going thru the whole process again that I did online on my own time, coverages, etc, I get told about a $30 "setup fee" and oh yeah, the activation fee on my first bill. I'm like, "wait a minute, I have to pay $30 setup fee, for what? " They say, "well thats how I get paid". Word for word. So I say why am I paying another $30 for a phone that you guys misplaced, essentially paying $35 upgrade fee and now an extra $30 setup? I just came in here to pickup a phone and walk out, you didn't have it, therefore I should not have to pay for your mistake. And the next line was a winner, they tell me "well not to mention I just spent an hour of my time taking care of it for you". Who says that to a customer that's already irritated they went from 5 min pickup to over an hour, redoing everything they did yesterday. So what the associate is saying is that I am taking food out of their mouth because I am arguing about paying another $30 because they opened a box (which I didn't want them to do). I will mention I asked why it was being activated and was told it was because they had to attach the IMEI number to the account (which Verizon does for you when you do it online). I learned later from Verizon that this was optional and they are supposed to tell you it's optional but it's a little trick the stores play for a setup fee. To end it, and before I said something I would regret, I gave up. The manager had walked out 10 mins prior so I knew I wasn't getting anything waived. I was too far into it to leave now. The associate tells me to call Verizon and have them waive the new upgrade fee to make up for it. They even wrote this on the invoice.

Moral of the story - do everything online and have them send the phone to your residence. Lesson learned. Will never go back to this store again.

Noah was quick, fast service and very knowledgeable. We went in for a service issue and had it solved and ended up upgrading 2 of our phones. Was also multi-tasking by greeting customers to make sure everyone is getting good service.

Abbas was amazing! Absolutely the best! Made the transaction easy and is my go to guy this point forward! Thank you abbas!