Verizon Authorized Retailer - Victra, Sarasota FL

This five star review is ONLY because of Jennifer, the Verizon employee at this store who assisted me. I originally went in with plans to leave Verizon since I've had such consistent poor customer experiences at other stores in SRQ and surrounding areas. Jennifer was patient, informative and not only did I stay with Verizon, she also sold me a new phone. If you want your question answered or simply want to be treated like a person and not just like an opportunity for commission, go see Jennifer. I will continue going to this store to ensure that Jennifer is my associate whenever I have an issue with my phone and/or bill. She is the best and I'm very grateful for her help and kindness.

Very pleased today to have Shawn assist me with my phone. That's a good one post. He was fast, efficient, friendly. This guy knows what he's doing.

Jennifer Montoya assisted me in upgrading and setting up my new iPhone. She was very patient, efficient and lovely to interact with. I was very satisfied with the service provided and highly recommend her as a customer specialist!

I came in a few days ago with a smashed up phone didn’t think it was worth anything and Kristie got me a credit on it and I came in a few days later and had to get a new case because I had a bubble in mine and Justin helped me in a snap. I was in and out quick. I appreciate them appreciating my time.

Does not understand what a Verizon phone can do does not understand how to fix something one that's wrong with the phone

I went to the store location yesterday to upgrade my phone. I dealt with Jonathan Hohn. While I was there, I watched Jonathan multitask and handle a variety of customers. He was friendly, polite, and professional! It was obvious he cared about each and every customer. I am completely impressed by his level of service and will continue to visit the store location for future phone and accessory needs.

Jonathon was incredible helpful and attentive during a challenging situation with activating a new phone.

Great service and Jennifer was a friendly and knowledgeable professional to work with. I LOVE my new iPhone 14 and Jennifer made it happen, and very efficiently.

John and Jennifer were the best representatives of Verizon I have ever had. Congrats to both of them. Thank you!

Outstanding! Jonathan was exceptional! Professional, pleasant, patient. Gave superb, clear explanations and service. We've been Verizon customers for 23 years and this was, by far, our best experience.

Jonathan Hohn gave immaculate service, good conversation, and was overall a really genuine person. I've never had this type of service at any other phone store. I had went to the other store a few minutes away and they were terrible and I felt like a burden asking them simple questions. Jonathan was closing up but still gave quality service. Thanks Jonathan! I will be getting my grandparent's phones soon!

I cannot say enough good things about Jonathan Hohn. When I arrived, he was alone at the store and helping 3 customers simultaneously. He was very pleasant, professional and knowledgeable. I had a problem with my SIM card, and he was very helpful and determined to resolve my issue. He tried fixing it himself, but the problem was the SIM card itself. He contacted the technical support team, and resolved me issue. I am very pleased with the way in which Jonathan handled the situation. He is a fine young man, and I would highly recommend him.

Jonathan was extremely polite and helpful with finding us the perfect iPhones for our needs! He not only helped transfer all of our data but also taught us how to use them. He allowed us to stay and play around with them and ask questions until we were completely comfortable! We highly recommend Jonathan for all of your phone needs.