Waggle Bros, North Miami Beach FL

I brought my schnauzer in for a hair cut. A schnauzer cut. They (Danny) did a wonderful job. I took him back the next time and was told that he had (2) small matted areas and needed too have the hair cut short in that area, but could still get his schnauzer cut. When I went to pick him up the owner was not there and I was given him by one of the persons that work there who spoke VERY little English. My dog was cut NOTHING like a schnauzer! I telephoned the owner and she gave a dry apologize, but did nothing more than that. Mind you they did such a good job the first time I pre-paid for his SCHNAUZER cut. But that’s not what I got. I then asked her so how much is a shaved down cut like what was given to him and she said “oh it’s the same price”. Needless to say I took him back again to give them another try. This time he had a cut on his heel. They messed up his beard (it was one sided) and they COMPLETELY shaved him down like a grey hound! The owner pretended to be this super nice person in the beginning, but I’m finding out something different. I asked her how much for the hair cut because it was not a schnauzer cut and again she said &75. The price is the same. I will never take my dog back there again! If she would have been apologetic and adjusted the price, (mind you this is the second incident) I would not be writing this. Consumers need to be aware. Business owner’s need to realize that the same service they expect when they become customers, is what their customers want too. Accountability, a sincere apology and a fair and honest resolution. In life the same way we treat people is how we will one day be treated…. Don’t take your dog here,

My dog (a picky client) LOVED this place, she’s now been groomed with 2 different people and she looks adorable every time. She actually gets happy when she walks in, which says a lot!

I recently got my dog Rico groomed here for the first time and the team was fantastic! They were so nice and did a great job keeping him calm and happy. I will definitely be coming back!