Walgreens, Sanford FL

We had 2 covid updated booster appointments scheduled today and received our reminder texts and emails. It also included a phone number for the pharmacy for any questions. We called and got a recording that put us in a que that was never answered. We arrived 15 min early as instructed to find they were closed. The phone recording nor website updated hours. We were not notified of cancelled appointments. It was a waste of time and gas.

If you need to pick up a prescription, don’t go to the drive thru. Walgreens has become more of a medical clinic than a pharmacy. Got stuck in the drive thru lane for about 20 minutes. Cars were behind me & the car in front of me was having testing done. So, the whole line gets held up, while someone is sitting in their car, getting testing done. The drive thru has 2 lanes, but I have never seen them use the second one. Other pharmacies do testing, etc, but they don’t hold up the line for people picking up prescriptions. I’ve never seen anything so ridiculous. I’m going to transfer my prescription, to a different pharmacy. Walgreens clearly prioritizes medical testing over being a pharmacy, they must get more of a reimbursement. If you need to get a prescription filled, find a real pharmacy, that wants to be a pharmacy.

While listed on the HHS. GOV website as a test to treat location for Covid-19 this is not a location that offers those services. Their on-site clinic does not treat or write the prescriptions for the medications that are supposed to be given within the first 5 days of symptoms and refers you to find your own physician instead. Please make sure you do not go there for those medications unless a prescription is already filled for you. You'll waste valuable time.

Horrible customer service I was the only one at the drive through and my prescription was ready for pick up not sure why it took 20 minutes for the technician to get my prescription

I had an order for curbside pickup and ended up having to go inside. I was waiting for about 7 minutes inside the store for someone to come and give me my order. I have to say the lady was very nice. Hopefully, they'll get the whole curbside pickup together.

I hate the pharmacy drive-thru so much. If there’s one other car in the drive-thru, it’s gonna take 15 minutes. Two or more? 45 minutes to an hour. It’s not unusual for the staff to allow one inconsiderate car to take up 30 minutes of their (OUR) time instead of telling them to come inside. I know this is definitely how I want to waste away an afternoon or evening. I spend WAY more time here than I deserve.

Don’t think you can make things quicker by just going inside. Now you’re waiting 45 minutes on your feet while surrounded by COVID.

They close at random times. I came on a Wednesday evening to find a sign that said they were closed all day. Those times when you have a valid Rx on file and they want you to call the pharmacy for no good reason? Those are fun. The web site is down more often than it is up. “Temporarily unavailable” every single day is not temporary.

My insurance makes me come here. Walgreens knows they have most people by the balls. This is why they don’t care.

Note: Get your COVID booster at Publix. I waited five minutes.

I see the lack of stars for this particular location and I find it appalling! This is my neighborhood Walgreens and I must say that the staff and management have been very kind, professional, friendly and well they have gone above and beyond whenever I have had an issue with anything. There is one young lady that stands out for me and that is Ann. I had an issue with my photo ornaments order and she came right in and helped with a smile. I was being a "Karen" as people have said to me. Funny thing is I really am a "Karen Rivera" Nevertheless, the associates at this location do their very best whenever it comes to customers and the service they provide! I have personally witnessed customers being rude and a bit mouthy, yet these associates stay in a mindful manner of their position. So, with this being said to all the difficult customers, give them some slack. WE ALL NEED TO GIVE ALL ASSOCIATES AND OTHER PROFESSIONALS MORE UNDERSTANDING AND PUT URSELVES IN THEIR SHOES.
To the staff at my Walgreens I personally thank you for doing your very BEST! It is very much appreciated and Happy New Year! Goodbye to 2021 and let's start off the NEW YEAR 2022 on a good note!

I was caring for someone sick in my household and ordered several items (10 altogether) online for curbside pickup. Everything was listed as “in stock” when the order was placed. 10 minutes after placing the order, I received a notification stating my entire order had been cancelled. I called the store to find out what happened, and was placed on hold for over 10 minutes. Called back and asked for the Manager and was hung up on. I then contact Walgreens main customer service line to make a complaint and was told someone from the store would reach out within 2 business days. Well, it’s going on two weeks now and I have not heard from anyone. Taking my business to another drugstore.

Went in for a Covid vaccine, what they don’t tell you is with an appointment expect to be there for over an hour. I don’t want the vaccine anyway, so it was simple for me to leave and not get it. I don’t have that kind of time for something that isn’t approved by the FDA.

Every time I call for my meds I have the pharmacy staff give me a hard time about either having to call dr office for prior authorization or it is 1 day early for my pain Med or my Botox takes a week for them to order it, no matter what it is there is guaranteed to be a problem every time I call. Such a hassle and not needed extra stress. I’ve gotta change pharmacies.

Came here twice for the covid shot. Short staff on the store side and over staff on the pharmacy side and still, long wait and no help. Pharmacy people’s attitude is like don’t bother, “it’s just a job to me”
The Indian lady supervisor gave me shot without changing her glove
Don’t bother with this one, people!

My local Walgreens doesn't have many problems, the only one I seem to occur is a longer wait time at the pharmacy but that's expected. Staff is always friendly and courteous