Walgreens, Haines City FL

I'm going to have to let it out before I go to bed, today this is so upsetting to me. I took it upon myself 3 days ago that I wanted to do an amazing book with so many pictures in my phone. I wanted to make a nice coffee table book for my home. So I spent over an hour selecting all the wonderful pictures of the family, utilize my wonderful coupons from Walgreens came up with an amazing book with over 35 pictures for just over twenty five dollars. I was so excited when they sent me an email to come and pick up the book 2 days ago. Upon speaking to the cashier she let me know that the book was available, but the only problem they had is that the machine broke and two of the pictures were not able to be placed in the back two pages of the book, the book was so beautiful I said fine "forget it" she says no that's not the way we do things here. We will destroy the book, you go back online cancel the book and choose another Walgreens preferably the one in Davenport, where the machine is working and be able to redo the book all over again. I asked if she was crazy, I'm willing to pay for the book disregard the two pictures and let me go home, she explained again. No you cannot have the book! We cannot deduct the two pictures or pay for the two pictures, you have to go online and redo the order and because the machine is broken use the Davenport Walgreens location. I have no words I'm done. I'm going to bed let me grab a shot of tequila before I go.

A disaster, late deliveries, bad attention, I needed my post-surgery medications, and the order was sent at 3 pm and at 8 pm it was not ready and they intended to have it ready the next morning, we had to pay for the medications to be able to pick them up. Right now I am withdrawing other cough medications and the same issue. Unfortunately I did not see the review before choosing this pharmacy.

There pharmacy tech Andrew closed the door right on me while standing at the counter. He needs to be spoken to about this and corporate should look into his professionalism. Maybe his career shouldn't be with the public.

When I first started using this pharmacy in 2016-2017 it was great. Friendly staff, there was never an issue with getting my prescriptions when needed. Within the last year all that has changed. I’ve been trying for over two weeks is to get a prescription filled. The order has been canceled saying the pharmacy couldn’t get approval from my doctor which was a lie because when I spoke with my doctor she said she was never contacted. Now that I’ve spoken to her and she said she had it sent over the pharmacy is still waiting on approval. Go somewhere else they clearly have no clue what they’re doing at this pharmacy anymore and don’t care about the employees or customers!

The pharmacy is a disaster! Over 1 hour and a half for an antibiotic! That's insane! It's by far the worst experience at a pharmacy ever. 1st because of the insurance then because they have to count the pills, etc.bottom line, the worst part is that the lobby is full, over the phone they're not helping either, it's like a hot patato, where the hot potatoes are us, the customers, the ones in news of the pill. A huge deal for 47 cents worth of prescription. It's like they're playing with all of us here. The pharmacy people are so incompetent at this branch. In person, and over the phone. And is not the first time, which is the worst part of all. Unbelievable. I would most certainly avoid this branch for future refills, because my patience has a limit, and 30 minutes on the phone plus over 1 hr and a half in person simultaneously, reached my limit patience wise. Crazy!

Prescriptions are being filled by Orlando now, if their service wasn’t bad enough before. I can never get medication in timely manner. Basics are not even in stock like some generic antibiotics. It’s absolutely terrible and I am switching to Publix. Service is also leaving much to be desired, staff was rude and unprofessional yet again, implying that I should be grateful that they are filling my prescription here and NOT through Orlando micro pharmacy and waiting a week for delivery. If it’s in stock and they could fill it why should I be grateful, So confusing. Not a single person in line was able to get their prescription without an issue. Absolutely terrible. I will no longer be wasting my time.

I went to so many Walgreens but this one need to have better costumer service. Outside is dirty. Need to improved more.

Out of any Walgreens this one is the worst! No respect for people’s time. It doesn’t matter what time if the day you the wait is for sure more than 20 minutes. Pharmacy staff is rude it is terrible!

Very bad service, you call and after 20 minutes they cut off the call. I'm moving to CVS I don't want anything with Walgreens thanks for anything.

New Prescriptions are never filled by the next day. Waiting the last two prescriptions for four days still not ready.

They always took the call on hold for 10 to 15 minutes or don't pick up at all. Sometimes they also give false informations. Staff members are rude. Worst service.

The worst pharmacy. I came here for my wifi medication and I was treat it without love and respect from the pharmacy

This is the worst service ever 45 minutes wait with only one car ahead of me but this is always line this i dont know if they under staff or Walgreens need to replace this people they rude and dont want to work

Hands down the worst pharmacy I have ever been to in my entire life these people are just awful there just isn’t enough words to describe how awful these people are, horrible customer service, they lie and give you such a hard time with everything, honestly they shouldn’t have jobs period especially being responsible for people’s medication no these people should not be in charge of people’s medications they shouldn’t be working at all. Worst experience in my life but not just once every time I mean I tried giving them a second and third chance to take care of meds but NO OH NO worst mistake ever. SO PLEASE AVOID THIS PHARMACY AT ALL COST. THEY ARE ALSO VERY PREJUDICE AND RUDE.

Horrible pharmacy. Have to fight to have things filled and they never answer the phone, just constantly put on hold.

Walgreen pharmacy in haines city suck. They are ther worst place to go to and I will never be back at the one in haines city.

I have used this pharmacy for many years. For the last year and a half the service has been horrible. Getting meds filled by ordering on the app was once easy, you order, they fill it, you pick it up. Now you order, it sits in some perpetual hold, you have to call them to find out what the hold up is and the people there at the "dispensing pharmacy" are rude on the phone. They place you on perpetual hold and then when they do answer it is short, abrupt, certainly not customer service oriented and they basically hang up on you without even a "thank you for calling". It's not like they are worse or better than CVS because they are both the same. I know you are busy but a little thanks or appreciation goes a long way. Why is the electronic system not working? It would prevent all these calls and I wouldn't have to hear the distain you have for answering the phone in my ear.

Worst place to get help for your prescription. I waited to get my prescription. I was first in line. They skip me start giving service to others who was last. This was on a Tuesday around 820pm lady with brown hair and wears glasses serviced two cars in the drive thru then a third car I still didn't get my prescription