Walgreens, Miami FL

I am once again writing about your store at 8450 Coral Way, Miami, Fl. 33155, and its customer service. I needed to go through the drive through again, to pick up an Rx. Again, and this is now 4-5 times that this has occurred, the second drive-thru lane wasn't available due to a technical/mechanical issue as before. Today, there was one vehicle in front of me that I could swear that the driver wanted a flu-shot thru the drive-thru. I'm exaggerating of course, but I waited 20 minutes behind this one car. Question Walgreens Corporate, if the order/pick-up turns out to be complicated, shouldn't your staff direct the person to come inside to handle it instead of tying up the drive-thru endlessly and now creating a 4 or 5 car back-up?

This to me seems like common sense, but going back to other occasions with this staff's poor performance history, I got stuck in the second lane once, and after being there for a few minutes, the young girl, yes she was a girl, comes over the intercom to tell me the lane was "broken. " I asked as to why they didn't block it off so no one would naturally drive up to it like I did, and she replied that they didn't have time. Not acceptable! Now my spot was gone as there were two vehicles in the one lane and I had to drive around the store to get into a new queue.

When I finally made it to the window and completed my transaction, I asked for the pharmacist. When I lodged my complaint he had the gall to repeat that they were too busy to block off the lane an was rude about it. I almost parked and went inside, but I refrained.

One of the other reviews here mentioned the staff not answering the phone. I''ll just let it go because it's sooo true and I'll just get more irritated.

In reading your reviews on this store, "rudeness" was a chief complaint. Where is the district manager and where's the proper training and oversight?

I myself have switched pharmacies to CVS across the street solely and because of the drive-thru service, but my wife still has her RXs filled there. I'm trying to talk her into switching as well since I'm the one who mostly picks them up. Shame on you Walgreens, but I can only surmise that it's because you don't really care and that people will still shop there. Not me any more!

Pharmacy takes an hour to answer phone calls, continuously putting you on hold and back on the queue and even hang up on you making you have to call all over again just to be placed on hold for another hour. They lie to their patients. Told me that my medication wasn’t in stock without even verifying, clearly undermining my need for it when it actually was in stock. One time they gave me the wrong medication (one that I had already picked up at a different Walgreens) so I had to go back and return it and pick up the correct one. They are rude and are awful with multitasking and don’t care about their customers/patients.

The WORST service I've experienced anywhere!

You literally can't even call the dam place to ask if something is in stock, because they'll just keep you on hold. On the phone they'll say please hold and keep you there. The longest I've waited was 45 minutes until I said screw this, then I went there and there wasn't a single customer at the pharmacy. Then they will continue to blow you off at the actual counter, you have to borderline force them to help you.

These people should be ashamed and have no business working in healthcare!

Worst service ever. Casually the camera to take a passport photo was broken just because it was late (9 pm). Obviously they didn’t want to take the photo.

I only put 1 star to be able to comment that this pharmacy urgently needs better training and education on how to serve customers. Walgreens should hire more and qualified people to better assist. It's amazing how Walgreens is losing its reputation.

This Walgreens is very slow at processing your scripts. They state it's ready and you get there it's not. Back orders are not received as quickly as they state. Drive through can be a long wait sometimes. Many times I go to the one on 20st and Kings highway.saves me the hassle although it's further from me.

The pharmacist here needs to take a course or two on customer service. Her customer service is absolutely horrendous!

The worst experience of my life, I went to pick up some medicine from my mother-in-law, I went through the drive thru, after waiting for 20 minutes, they finally helped me and cut off my phone, they left me waiting again and they attended to me and returned to Cut, when I entered the store to go directly, I did not find a single seller, a huge line of people and no one at the checkout, until a person appeared and when I asked him for his manager he told me that he is not there, that he can't help me.attend or give her name, after insisting she told me to call Miranda if you want, what is that! I couldn't pick up the medicine or buy other products I had in my hand, very frustrating!

There should be an option for 0 stars. They kept me on hold for 25 minutes without any help whatsoever, then hung up on me, and stupidly enough, their automated system started inviting me to take a survey or just hang up.

Don’t come here long long long wait lines only one person for drop off and picked up
I don’t get it because Walgreens is one the fastest pharmacy but in MIAMI nothing works anymore.

Horrible. I literally just went to drop off a FedEx package. There was nobody there to help me. So I asked the manager and she says I don't work here. Instead of finding somebody to help me out. She just walks away. I didn't even come to buy anything

The fact they have a drive through is great. If only it didn't take over 30 minutes to be helped. Drive through should be faster. Spent over 40 minutes in drive through

Let's start by mentioning the fact that no one visits the Pharmacy for pleasure, but only out of necessity!
All the staff urgently need to take customer service seminars, but more importantly, professional and ethical practices.
They must know how to behave, empathize with both patients and their families for the situation they are facing.
I highly recommend the Florida Department of Health and the Dade County Department of Health to take action and regulate these procedures!
This store is a total shame!
One star is too much!

Onaisis at checkout is my hero! I went to 3 different Walgreens attempting to process a simple return and no one could help me either because their system was down or they didn't know how to do it. Onaisis was able to easily process the return and was very kind about showing me how to access my rewards activity in the app as well.

The pharmacy technicians in the 8450 SW 24th Street Miami Fl 33155 are not professionals at all and they're lack of knowledge in the pharmacy industry. Also they are super slow. I consider walgreens should train better their employees

Horrible customer service. Came in with an appointment for a covid test. They didn't even know the procedure. Than they took people walking in to treat other stuff after I already had an appointment and being sick. Don't come here. Stay away. Last time I shop here!

Walgreen's pharmacy staff is seemingly always lost in their own space.

Leadership improvements are definitely required.

The service is lousy. They leave you on hold and when they answer you they don't give you adequate help!