Walmart Auto Care Centers, Lauderdale Lakes FL

Both times ive come here ive felt extremely ignored and neglected by the ladies that work in the auto section.the men usually are faster to help but they are never in the front, i am a woman myself but i dont think those girls need to be working at the auto desk at least get women who don't have to pull the mechanics from their work every 5 seconds to move something meanwhile they ignore the 10 people in line in front of them, and stop after every person they deal with and find something totally unrelated to do.please get capable people anthony and james are great but i feel tiana purposely ignores people in line that she does not want to deal with and this is my second time experiencing this with her.it shouldn’t take 3 hours to put a new tire on a rim yet somehow it always does no matter how early i get here, not to mention ive been waiting in here for hours and she didnt address me again until they saw me taking a photo to write this review.all in all slow unsatisfactory service

I purchased four new tires at Walmart Auto care, and left my car to service at about 9: 15 AM, and was told it would take 3 hours to complete. I went to an interview, get back at 2: pm, and still the car wasn't finished, I have to give the uber driver an extra $10: 00, to leave me at my home, in order to get ready for work, for 3: pm. I called to find out if the car was finished; the phone rang unanswered. I have to take another uber to work. While on my way to work in the uber, at about 2;40 pm, I received a call, that the car was ready. I have to asked a friend to pick-up the car, and take time off to collect it from my friend. That's my experienced. No one didn't even have the guts to apologized. Walmart Auto care Service; you need to step-up, your customer service game.

8/10/2021 at 7: 24 am, I took my daughter's car for an oil change, fix a tire and rotate all tires. At 10: 24 am, I went to get my car and he clerk, Tiana failed to tell the mechanic to fix the tire. So, the mechanic rotate the tires and could not determine which tire was the tire loosing air. Around, 12: 04 pm, I spoke with the Manager, Bradley, and it was worse. They replaced two tires. I was furious so they took one tired out and told me that the one that was replaced was the one that has a nail. I left the store at 1: 21 pm. I DO NOT RECOMMED this location for Auto Care services. I am still having problem with a tire so I will let you know what they say this week.

So i called 5mins ago to see if I could get an oil change they tell me yes I show up to pay the man tell me no I was like I just called he was like no then act like he ain’t know no English.

As other reviewers say, be ready to spend quite some time here. They canceled my appointment without letting me know. When I reached there they said you should have called before coming. Next time when I called before going there nobody picked the call. Fortunately they kept my appointment. Giving 3 stars because Walmart offered much better better price on tires and installation service.

Tire center is horrible. Customer service at the front desk is Great, but Tire technician is SUPER Slow 2 hours and 10 min to install 4 tires Ridiculous. 4 hour wait for 1 Tire service

Need to get more time efficient. Service was good just make customers wait forever without any waiting area

The lines aren't that long, but it takes a while to get to every customer, understandable. What is unacceptable is you're not even acknowledged or thanked for waiting or being patient. Not even any eye contact to at least acknowledged you. They need customer service training.

The worst car experience ever. I called in advance to make an appointment but no one picked up the phone so I did a walk in. I arrived at the store at 8: 30 and I was waiting past noon. I asked the associate how much longer all she could tell me is she didn’t know and there was another car ahead of me. I seriously don’t know how because I came when they first opened and no one was waiting for car services. This is unacceptable! DON’T GET YOUR CAR SERVICES DONE AT THIS LOCATION!

Despite having an appointment it took 20 minutes to check in. When it was time to pick up my car. It took forty minutes. There was one clerk at the desk and the line has 9 people waiting. The prices are good but the wait is terrible

We were thirty minutes earlier than my appointment time for 4 tires replacement. The guy at front desk told us 1hr to 1.5 hr to come back. So we took out time to get our groceries inside. After two hours, we saw our car parked still with old tires. The cars that was on the service area came after us. Those cars were not even at the location when we arrived. I request to speak to supervisor or manager but no one came. Poor
customer service!

The Corpirate Ofgice needs to do and ofgicial walk through and see actually What? The so call store managers are NOT doing. But yet you take a position stating other wise and get to comfirtable as times goes by. The tire department the guys takes breaks or euther standing around.wasting customer time prolonging to do service on yoyr vehicle. Would Not Recommend.

Very, very bad costumer service! Barely 2 people in front desk for somthing that must be too simple!

3 stars because the employees were respectful. Lost a star because appointment was at 8am which is store opening time. No one was even there to open up until 8: 20am. Lost another star because no one to start on my car was there or ready and it has no sitting area. I was walking around Walmart until 10: 16am when they finally finished.

If I could leave this place a zero I would. The customer service is horrendous. First let me say this it’s a Sunday so I already knew that I was going to be waiting and that it would be busy. I waited 45 minutes in line just to even say what my issue was or what I needed and then the lady proceeds to go outside with me to check my tires, tells me she’s going to get someone to help me and doesn’t come back and after another 20 minutes of waiting in my car like she asked I see her come out with another customer and I told her hey nobody’s come yet she’s like oh nobody come yet omg and I just say forget the whole thing and left never coming back here. Customer service is terrible and service all together was not what I expected.

Worst customer service! I was on Wednesday, October 21, in this auto care to buy two tires, but they informed me that it had arrived very late (5: 00 pm despite the fact that the operating hours are until 6: 00 pm) and it was not possible to do so at that time. Despite my disagreement, I asked the deadline to arrive and be attended and they told me at 4: 45 pm. The most unusual thing is that today October 22, a day later I arrived at the same car care at 4: 20 pm, the same person called Julian attended to me in an unkind way and without giving explanations he told me and the rest of the people in line that he was no longer going to take orders for the day. What bad customer service, these people should not be serving the public and what a great disappointment with this great company called Walmart.

They definitely need more rep to assist. I called they didn't answer, so I went to the store and waited 30 minutes while the rep inspected a car. Only for him to tell me, he doesn't have my tire size. That could have saved me a car ride

I waited 45 minutes in line, then handed my keys for a tire change, which I bought from them, I get a call after 2 hours later of waiting that they can't change low profile tires and I just need to come pick up my car and throw the tires on the back seat.

Plan to spend the day there, they are very slow. And if you try to check out tires outside the tire center, no one knows how to check them out

Service was fine with one person working the counter. They didn't clean the acid off of the new battery I went to purchase before returning my car to me though. At least the battery comes with warranty. I was quoted a 4 hour wait time but my car was done in about an hour and a half.