Walmart Auto Care Centers, New Port Richey FL

Made a reservation for the next day, to have my tires replaced, and when I came in at my appointment time, the same people I had spoken to on the phone told me I did not have an appointment, and they had put somebody else down for my time slot.

Ok so the service is good but it takes hours for them to get done. I waited in the store for like three hours. I feel like they are just understaffed Walmart should definitely step it up.

We genuinely had a great experience here. Ordered 4 new tires and oil change online with an appointment set for the next day. We showed up and was immediately (& politely) helped. When we received a text a few hours later that the car was ready, we rolled up and walked in and out within 5 minutes. Fantastic experience!

(Added bonus: We received free road hazard as a Walmart+ member)

I needed 4 tires. After spending hours on their website i found the ones i wanted so i called to order them and set up install. Well.you can't call and order them and set up install, you have to do it all online.

Ugh.

Now i have to scroll back through hours of tires because the search feature won't find the tires again. Finally purchase the tires and it automatically allows me to schedule install from there. Which was pretty easy and convenient. Even though the guy i spoke to at the location told me Walmart would call me when the tires arrived to set up the appointment.

I got email notifications about my tires being delivered And an appointment reminder.

My appointment was at 2 on a Saturday. I arrived at 130. The lady at the desk, Mary- who was VERY kind, checked me in and explained that i would get a text when my vehicle was brought back and another when it was done. I asked her a time frame and she said that they had a vehicle in now and that since i had an appointment my vehicle would be next and it would be about an hour once it was in the bay, and that i could already check status updates through my account online. I went about shopping and browsing to pass so time. After about an hour i hadn't received any texts so i checked my online account. Yay! Evening is marked INSTALLED! I quick check out and head back to the car care center. I explained my account was showing installed but hadn't received any messages. After some confusion and back and forth with the desk clerk and the repair team it was established that my car was not finished.nor had it even made it into the bay yet.and it was looking like it was going to be awhile.

Ugh.

I was about to reschedule or take the tires elsewhere when the clerk offered me a discount in exchange for my on going patience. My inner jew won out (yes, i was raised jewish) and i agreed to wait. A bit after 4pm i finally got a text that my vehicle was up. By 5pm they finished. I had to remind the clerk at check out that i was given a discount, and that came to $16 off.

Over all it wasn't a terrible experience. The tire light didn't come on when i drove home so I'll take that to mean the install was done correctly. Everyone was very nice, and delays do happen. I appreciated the discount. 4 stars.

Was looking for 4 new tires at a decent price. They were very helpful and friendly. They were able to get us in immediately!

Absolutely terrible experience here. This is the slowest, least efficient, incompetent experience i’ve ever had to sit through. Hire more people, train them properly. The people working register have zero clue what they’re doing, making the smallest task seem to take hours. The cashier is on the phone with someone for ten minutes explaining how to put air in their tire, meanwhile 6 people are standing in like waiting to spend actual money on service.

Hire a new manager urgently. I left my car for a tire rotation, they called me saying they couldn't find the wheel lock key. I said it was in the glove compartment, but they said it wasn't, when I check the wheel lock key was exactly where I said it was, and when I went to complain nobody knew who had looked for it.

I went for an oil change and the updates were via text were great. They were so attentive. I will definitely return for further auto care and repair. I felt they were very honest and reasonably priced

I got my oil change done here. My car takes full synthetic. I paid for Mobile1 full synthetic. It says on the sticker that they used Mobil1 full synthetic. The sticker also said to come on after 3000 miles. Mobile 1 full synthetic protects your vehicle for 10,000 miles! I don't drive daily and my car sits on a garage so, waited until 5k miles knowing Mobile 1 full synthetic protects for 10k.

I checked my oil today and it is low abs very dark! There is NO WAY they used Mobile1 full synthetic! This Walmart is trying to rob you! Do not come here. I just took my car to Take 5 and was in and out in 15 minutes. Not only was I out in 15 minutes but they agreed with my suspicion. The gentleman told me he didn't think they used full synthetic considering how low and dark the oil was if I truly came in at 5k miles. I will never have Walmart do my oil change.

I have come in & gotten my tires fixed & no issues. However when they see my tires are under warranty it seems to take hours. They told me it would be 2 hours & I am sitting here at 4 hours waiting. She said another hour or 2. I have watched people come in get their tires fixed & leave before me.

Customer service is not the same at all locations. As well some location you must have an appointment to get any help or service.

This place is always packed. On holidays it's even worse. Today most of the beef was green. The fresh fruit and vegetables was a mess. The parking lot is a mess with the expansion of the health and wellness center. I normally like shopping at Walmart. It is gonna be really hard to shop at this one till after the expansion.

Hands down the best place to get your oil change. This is where a HALL OF FAMER gets his oil changes at.

Took them 5 hours to replace one tire when I was quoted 2 hours. Afterwards I noticed a wheel center cap was missing, and found it broken in the trunk; getting reimbursed for it was a big hassle. This would be a one-star review if they hadn't finally made it right.

Dropped my car off and walked around the store while they were supposed to do an oil change and tire rotation. Upon drop off they let me know that there would be a wait to get started on my car. An hour later I received a text from their service department stating they had begun work on my car an hour after that, I walked up to the service department and asked them an update since it had been two hours. They said that they had only done the oil change after a full hour of servicing my vehicle. They said if I was to wait another 20 minutes they could get the tire rotation done. They had use the excuse that they were nine cars ahead of me, but I had already received notification that they started my vehicle and it still took a full hour to do just the oil change itself. I was walking around the store with my son who is only a year and a half and I thought point could not wait the extra 20 minutes because he had gone ballistic waiting. I have used the service department at this Walmart since I was 17 years old 10 years later after this? !? I will never go back.

Inadequate staff on site to do an oil change at 230 in the afternoon with no cars in the bay.

Very fast service. I was in and out. I only had 1 tire installed but they really got it done quick

Waited a week for an appointment m. Told me it would take an hour. Returned 90 minutes later and they hadn’t started it. 2 hours later told me they didn’t have the tool to change my tire.went through my entire car looking for a tool. Will not return

I needed a battery and Ashley at the new port richey location was kind enough to hold the last one in stock until I arrived