Walmart Auto Care Centers, Naples FL

The absolute worst service I have ever experienced. AWFUL customer service. They never answer the phone. They had Billy at the front dealing with customers and he’s probably the most disrespectful, ill-mannered person I have ever met. I had my battery changed here because I had a warranty on my last one. Immediately after it was replaced, my battery light came on, and every other light on my dashboard followed. When we brought my car back in, they blamed it on the alternator and that there was nothing they could do. We had the alternator checked and it was in perfect condition. We wrote incident reports right when it happened and weeks later they were nowhere to be found so it was a waste of 2 hours. Now my car is undriveable and no one has taken responsibility for a thing. I will never come back here

EDIT- took my car to the dealership and determined Walmart had in fact messed up a simple battery change and they had to pay $5000 to fix my car. PLEASE DONT BRING YOUR CAR HERE

No one picked up even after being transfered 3 times! When asked to speak with a manager, they didn't pick up either!? WORST CUSTOMER CARE IVE EVER EXPERIENCED AT A WALMART, AND IVE BEEN TO ALOT OF THEM FOR OIL CHANGES. PATHETIC

They are slow as molasses. Turtle speed! My car was still parked front of the line after and hour and half of shopping! No one doing anything and my car still there. WTH
All they were supposed to do was an oil change and rotate tires. They were to weak to get the brand new tires rotated
The only star givin is for Customer care guys who were all very nice.

The battery in use expired and when I bought the new battery, I got a full refund, because it was still under warranty.

Don’t go here. Came bright and early to beat the line and they said my tire change would take no more than two hours. I came back four hours later and they still hadn’t touched my car. They said my car was next in line. I came back an additional 45 minutes and my car had STILL not been worked on. All I needed was ONE tire changed. DONT WASTE YOUR TIME. They give you a ticket with a barcode to scan to track your service but it’s useless because they go out of order.

DO. NOT. COME HERE! I came to get a routine oil change done here and now my car is currently sitting at the dealership, deemed unsafe to operate. Before even putting my car in gear I knew something was wrong, and went inside to voice my concerns. When I stated what I saw, Service Manager Ray laughed and dismissed me, stating my oil pump must be no good. After going to customer service to begin a formal complaint, I was directed to Auto Care Manager Roosevelt, who just like Ray, laughed and dismissed me. This time, the mechanic who operated on my car, William/Billy chimed in that my sensor must be bad, and that I just needed to drive it to a mechanic to fix it. To make a long story short, my Check Valve was missing from when Walmart replaced my oil filter. Oil had leaked all over the engine and was puddling on the floor. The service representative at VW spoke on the phone with them of their mess up and gave me a form of EXACTLY how much Walmart owed me. I went back to Walmart in an Uber while my car sat in the shop from their negligence only for Ray to try and tell me they wouldn’t be paying for it. I told him that was unacceptable and that I would be opening up a claim. Ray then came back with the cash for the invoice from VW. I received not one apology for this. Roosevelt wouldn’t even show his face despite me directly requesting him multiple times. Top to bottom the entire operation is shady, disrespectful, and Ill-informed.

The truth is I give one star because it is mandatory, horrible, if you can avoid coming here do it, I have been waiting for almost 3 hours for a simple oil change and the worst thing is that people keep coming and your car blocked by others forces you to wait, I don't care I recommend no one come to this place.one person working and 4 walking around.

WAITED OVER 10 MINUTES TO GET SERVICE GOT NONE EMPLOYEE WAS ON PHONE NOT DOIN HIS JOB DO NOT GO HERE AT ALL YOU WILL BEIN WASTING YOUR TIME

7-6-23 at 4: 36, the cashier guy was rude and being lazy. Not helping me to get tires. Skips me in the line to check out his friend. Don’t go here. Go to tire choice.

I was calling just to make an appointment for the next day and they didn't answer no matter how many times I called

There are always reasons why the work can’t be fine the way you ask. Each Walmart offers some excuse and it’s frustrating.

Reasonable cost for a simple oil change. Some stores do not have a waiting area or even a place to sit.

Forget calling! Called 10times waited the 12mins it allows you to wait for someone to answer before the call hangs it self up!

Stood inside in front of the counter and called, the phone doesn't even ring! Don't bother calling.

Arrived at 4: 30 for someone to look at my tire. I was told that they only have 2 technicians because it was Friday and they were closing at 6pm instead of 7 pm posted Time. And had let the rest of the staff leave.

It is good to mention my visit changed my opinion, everybody was very professional and Yamuel my technician did an excellent job with my new tires.

Too bad, the efficiency is so bad, it takes 3 to 4 hours to wait for a tire repair.it's frustrating

They NEVER answer the phone, they never have more than ONE tech available, its always a 3-4 hour wait and the reception staff always has a funky attitude. The discounted prices are not worth the abysmal service. I strongly recommend avoiding this place.