Walmart Auto Care Centers, Haines City FL

Ordered two tires. Once they arrived, in 4 days, scheduled an oil change along with it.
Dropped at 2. Picked up at 4. About $64 for each item… tires and synthetic oil change.

Came in for an oil change before they open at 7 am. Second in line. Mechanic was friendly and quick. I was able to shop and be out before 8: 30am.

Rude customer service at the customer service center? ! Go figure. Go somewhere else Walmart sucks. Go to mom an pops places shop on line Walmart sucks

Had awful experience at the Haines City, Walmart tire center. Needed tire replaced, girl at counter checked in shop for inventory, said was in stock, 2 1/2 hours later car was brought in, then I was told not in stock, no tires my size. I walked out fuming. Not a good place.

When I called for an appointment for oil change, they asked about my car and I gave them all the information they needed. When I went, after like 15 minutes, they called me to tell me they didn't have a filter for my car, stating that I should have told them what kind of car I had. I have a Volkswagen and they knew about it 3 days prior when I made the phone call. Waisted my day. Totally unacceptable.

I am really re-thinking getting my car serviced at this Walmart Auto Center. Sad, because I live right next door. I went in for an Oil Change which seemed to go well, I scheduled an appointment and they took me in and had me out on time. When I picked up the car they said everything was good and I was good to go. When I got to work I checked to see if they put windshield wiper fluid when I noticed that my coolant was empty and so was my power steering fluid. I immediately had to purchase some and put it in myself. After work I went to the store to show them pictures and explain what happened. The response I got was defensive and not very customer service oriented. I was also told that although the sign on their digital display says that they top off the fluids that they're no longer doing that except for windshield wiper fluid. That's fine but if somebody's fluids are empty or dry don't you think you should tell them. Why would I pay almost $50 for an oil change and not want my other fluids to be full as well. I'm still waiting to hear back from Walmart corporate. I need to know I can trust the people who work on my car, a car is not a luxury in Florida it's a necessity.

Took my car in to have my battery which said 6/19 well within the 5 year warranty which they said didn’t apply. Wrong battery was installed replaced with new correct battery & my car dies a day later. Still trying to figure it out & started with the battery light coming on. Now I know why people say don’t go to Walmart for ANYTHING automotive.

Cashier at the automotive register was more concerned about her 2 coworkers standing next to her than answering my question.

Sadly this store has gone down hill. Forget calling the store and getting even the " operator" to answer a call. You will die if old age first. The team members unfortunately often do not speak English so communicateion is difficult. And most often don't know where things are within the store let alone help you find anything.

Would not recommend. I bought brand new tries 3 different times, and after a month or two they went out.

I waited for 8 hours to change the oil and they just forgot about my car.when they found the error in the system, they wanted me to queue again. Unacceptable this treatment to a customer l!

If I could give 0 stars I would. Worst experience I've ever had. Dropped my car at 7: 30 a.m. For a tire repair. Was told by staff that there were 5, than 4, than 3, than 2, than 1, than 0 people in front of me. After waiting 5 hours, I was then told someone else was ahead of me. There are 4 bays and after 5 hours still nothing. This place needs new management. Will not be returning. Do not recommend.

They were very busy on the weekend but they were able get me new tires on within an hour. Took a little bit longer to check out since some people were checking out other stuff too (including me). Friendly and helpful. Update: got me in and out for a flat repair on Saturday morning in 45 minutes.

If i could give negative stars i would. I was told 3 hours for an oil change. I know they are busy so i was like it is okay. At 2 hours, i noted they was not much movement in the cars. Come to find out, there are another 9 cars ahead of me and it's about 25 minutes per car for an oil change. They only have 1 mechanic doing them! Well, the math is another 5 hours! The manager gave me excuses for wasting my time, like others al have waited 4 hours and are still waiting. I don't think you should brag about that! Unless you are here at 6 am to be the first person at 7 am.no waste your time! I told the manager based on the cars waiting, they were full, for the day by 9 am and sold turn people away instead of wasting there time! Horrible. I will never ever ever come back. Ps, they only do oil and tires. This is not a full shop so why they have this issue is mind boggling!

Can't make an appointment without going in person. There's no one to answer the phones. Walmart sucks. Hate everyone of them.

After 2 days of calling 2 different stores no one ever answered the phone and no way to leave a msg. So U found a local shop who helped me right away.

Same bad experience as so many have posted. Was in at 8: 15 to fix a flat tire I purchased here earlier this year. Called and called (7 calls, phone rang for 6+ minutes before it cut off) but no one answered the phone, to make an appointment. When I got to the desk, she told me they don’t allow appts for fixes, however, you must sit cooling your heels while we take everyone else with appointments before you? !? ! She said it would be an hour and a half, and at 2 hours, they hadn’t even started, and there are still cars ahead of me. I’ve watched folks who came in 45 minutes later already serviced and left.

Oil change opens up at 7 AM. If you want to get in and out of there within 20 minutes get there at 6: 30 AM wake up early be the first one!

I waited 6 hours for 3 tires to be put on when I was told 3. I didnt get the lady's name but she was not helpful and tried to charge me for premium service when I asked for the standard package. Thankfully Raphael came and saved my day and fixed the issues I was having. Thank you Raphael!

Just left around 11: 47. I got there at 7: 28, receipt shows completion at 8: 19. Went up to check on the status at 9 and around 1030. Told it wasn’t ready. Took a whole nap and walked around the store. I know I sound like a Karen, but looking at the time and the people that arrived after I did and left before me had me feeling some type of way. I was the second vehicle in the queue this morning & did not see my car in the bay or whatever it’s called. All I can assume was that it was unorganized & I spent 4 unnecessary hours waiting. I like coming to Walmart Autocare and have never waited this long for an oil change because I show up early. This experience makes me hesitant to comeback.