Walmart Auto Care Centers, Casselberry FL

Took my granddaughter's car in at 12: 30 pm for two new tires that were delivered to my home and NOT to the store. Checked in by someone FINALLY at 1: 00! Said the car should be ready by 4 pm. Now 6: 15 pm and still NOT ready! NEVER EVER will we get tires from Walmart again! Service sucks! '

I was told it would be 2 hours and came back 3 hours later and my car has not moved. Only 3 techs! Shame on you Walmart

Yeah sure you can get an oil change for a decent price, but they reported the miles wrong to Carfax. They reported 87,000 miles when I actually have 8,000. If you need service on your vehicle, I highly recommend rethinking Walmart.

Quick update 09/28/2023
I contacted the BBB, and through my complaint I found out that the wreck I had in November 2022, reported the mileage wrong at 28,000 when it had 2,800. Thus, this is not entirely on Walmart and they were quick to respond to my BBB complaint. So, I am changing the rating to 3 stars.

Terrible service at this place in particular. It's terrible how many times there is never any staff waiting to register or receive customers.

Who hires these people? !? It's painfully obvious that the Spanish lady (using that term VERY loosely) cashier HATES her job (and everyone else she interacts with). It's so unfair that she takes all of her hatefulness out on good customers. I wasn't the only one she talked to rudely and disrespectfully. Lady, just get a work from home job! You are WAY too old to be acting like that! You have THE WORST customer service skills. I'd rather pay more money and go somewhere that has better customer service, than to get disrespected by miserable workers.

I called many times at different times of the day and could never get an employee. I was trying to buy a set of tires. It's lost business, as I ended up going elsewhere.

Poor service, i go there at 5pm, since they close at 7pm. No cashier, no service, no meachanic and there were no cars being worked on. I was told they go home at 5 and nobody could help me! They said come the next day but before 5. Why do they say is open till 7pm when everyone leaves at 5? Came the following day at 7am to see what i can schedule due to work, other than waiting almost 40 mins to SPEAK to someone. The order for my tires would take almost 2 weeks! I went someplace else for services.

If you can wait 4-5 hours, come here. Not busy but the technicians work in a very slow pace. Incompetent customer service.

Every single time I went there (for oil change) they made a mistake that you have to ask for supervisor /manager to fix it.
One specific time they added too much oil and had to take the car in to an independent mechanic for minor repair. It started leaking oil after oil change.
C'mon guys! Get it together!

They're always busy so that goes with the long wait time. However, everytime I got there the staff is nice, helpful and knowledgeable. Id be cranky just listening to that phone ring all day! I've had a pleasant experience each time I go and the prices still can't be beat.

Good service from some employees, the cashier, an older lady, did not have a very good attitude, very serious and not so attentive.

Wait an over an hour and then they said it would be another hour before they even started on my tires when I was told when I pulled in I was next in line

I don’t need to get yelled at at 9: 30 am for an oil change. What a poor customer service.

What a bummer! I bought tires for my daughter's car and we are very happy with them. We decided to throw in an oil change for her. A week or so later, we noticed that the car was leaking some kind of fluid. We weren't sure if it was oil, power steering, transmission, so we took it to our ASE Certified mechanic of 20+ years. Turns out when Walmart did the oil change, too much oil was added. (Here is an actual photo from our mechanic's shop showing the excess.) Total repair was just $90, so we were relieved. Hey, these things happen! I wasn't mad. I called the store and told them what happened. They asked to see the car and notes from the mechanic — a totally reasonable request. So, my daughter and my wife went to the store. The manager asked, "Why didn't you bring it back to us when you saw the problem? " My wife said, "Well, we didn't know what the problem was so we went to our mechanic. " At the end of the day, they refused to take responsibility for something that was clearly on them. Again, I'm not mad, but I wish they'd own this and pay for the repair. We're reaching out to corporate and hoping for a resolution. Stay tuned!

Worst experience ever, 4hrs waiting to change a tire to then come tell me that they don't have the same tire, that they had it at another location 30mins away and came to the other location and still had to wait another 2hrs never again going to do business with Wal-Mart auto care

Avoid this place at all cost! The low prices aren't worth the headache and wasted time. I had an appointment to install 2 new tires and rotate them and I waited 3 hours! It was a nighmare experience and the technician was whining and complaining about rotating my tires. When it was finally done I was just ready to be out of there. When I got home I realized they DIDNT rotate the tires like I had asked OR give me the tire warranty. I went back in and they said I had to speak to the manager Christian but he wasnt there. I called the next day and asked for Christian and he said he could fix my car Saturday morning. My boyfriend takes the car on Saturday and Christian is a no show and didnt even leave notes for the person on duty. It took an additional 4 HOURS and 5 tries to fix the issue and then they even tried to charge for a service that I had already paid for and that they didn't even preform the first time. Never coming back! All of them are lazy and incompetent and there is no communication between staff.