Wells Fargo Bank, Land O' Lakes FL

If I could I would rate this branch a 0 due to the service me and my family received not a very invited branch…

At 10: 30 am, there is only one teller working behind the counter. Six customers are waiting in line.

Took my daughter into the office to open up a checking account. We did not have an appointment and didn't wait long. Yuri was amazing. So sweet and friendly. She made my daughter's first banking experience a pleasant one.

If I could give zero stars I would. We had an appointment to meet with someone over setting up a business loan. It was not easy scheduling the appointment. We finally got one for 3: 30 (which was set the same day several hours in advance). They called us at 3: 15 to cancel. We paid a babysitter just so we could attend this AND took time away from work. They were not very apologetic and didn't care when we said we would take our business elsewhere.

I see why this establishment has poor rating, managerial staff are bias.
I arrived at Bank approximately 3: 17p, not greeted but looked at by a worker from the outside of teller stand. I sat down in waiting area, the gentleman who was standing by tellers station eventually came over and said "What can we do for you? " I told him and he said Brian or Alex would assist me once they were done. A few minutes later he came back over and said "Are you a customer with us? " As if he did not believe me. He asked to see my debit card to "check me in". He walked away for about 5 mins with my debit card to his office. He later returned and said "thanks". I continued waiting for Brian or Alex to be available. Approximately around 3: 43p Brian exited his office and left the building, moments later Ken left the building as well stating to Alex he was going to lunch. Before leaving he said to Alex "she knows about wait" then left. Two minutes later worker, Alex walked over to me stating "My coworker will be able to help you at 4: 30p". The manager not once ever told me about the 1.5 hour wait instead left me sitting under false pretenses knowing Brian or Alex would not be helping me. I felt very uncomfortable in this establishment and stereotyped as a African American female where in Pasco counry I am the minority. For Ken to be a manager, he is a poor example of leadership.

After scheduling an appointment aday ahead, I showed up on time they made me wait for one hour longer, employees walked out on me to go get lunch and helped me when they came back from lunch after 1 hour, so my time was not important to them. I'm giving the 2nd star for the banker who was very helpful

I’ve been banking with wells fargo for 8 years and they’ve never steered me wrong.always helpful, always polite, always great.i recently had my change jar break due to a rambunctious puppy, which was great since i over spent a little too much since going on a vacation recently.they quickly deposited my change and i was in my way!

I opened a new account with $10K my personal check from my Chase bank. After a few days and I received a letter from Wells Fargo stated the account has been classed and due to unpaid check from my Chase account. I went to Chase bank to check and Chase bank paid check at second day and check was cleared. And I went to Wells Fargo branch again they told me have to get a letter from Chase bank saying they have to paid. It is very unacceptable method to handle the business.a week later and I am here to close my account and they won’t let me to.

Wells Fargo bank had cheated and stolen clients information opened millions credit card account t at a few years ago and people just forgot how this bank is.
It is untrusted bank

I would like to commend the tellers and MJ for a very enjoyable experience with the branch

Rude and disrespectful staff! Not just one staff member and not just one day, but two times in two days, two different staff members were unbelievably rude. Their behavior was not only completely uncalled for, but was totally out of line. I've been with Wells Fargo for almost 40 years back when they were still First Interstate Bank, and I have never been treated so poorly in my life! Seriously considering closing my account and moving my money to another bank. I am one of the most kindest and respectful people you will ever come across and for Wells Fargo's staff to treat me as disrespectful as both of these tellers did, is absolutely appalling!

Maurice was very professional and able to help me set up an appointment. He gave me all the information I needed to make sure everything went well. Mary F.on the other hand was not as warm and welcoming. She made us think she would NOT be able to notarize our documents due to the date on the form. I was later informed by someone outside of the bank that all she needed to do was strike through the date and notarize. She didn't have to make an easy process seem so difficult.

What kind of bank closes at 5pm? Drive thru also closes at 5 o'clock. You guys are supposed to be the business bank. We live in Florida it's not that serious OK you can extend your hours you could let people in your bank this is starting to be a little ridiculous. When I get off work I need to go to the bank it's pretty sad that I cannot rely on Wells Fargo anymore

This is the worst bank with worst people! They take forever to do anything! Go to any other branch this one sucks!

By appointment only. Yet online they tell me to visit branch.banking has to change. To make an appointment was on hold for 40 minutes before giving up.

Awful customer service. Zero mannerism. They apparently don’t know common courtesy. “ Hi, how are you? ” was never said. Instead, “what are we doing here? ” when they receive the cash, ID and credit card, I proceed to tell the teller that I am paying $125 on the CC and will take the $75 back (from the $200 I sent), quickly leaves so I page in, a woman says “what do you need? ”, I explain I need the $75 back in 3 20’s, 1$10, and 1 $5. She says she’ll tell the teller. He comes back to the speaker and says, “so you gave me $200, we using that for the credit card. ” I explained again and then told him how I would like the change broken up. Wells Fargo is no better than Bank of America. Both awful customer service.

Just trying to get an auto loan and they send me to automated loops that don't get me anywhere.while waiting for another teller the call gets ended it has happened 4 times in the last hour of trying to get this done. I've been using this bank for years and the first time I need something they do nothing but give me a headache.

As a weekly banker both commercially and privately, I feel I was treated rudely for the first time in a year since doing business at this location. I do not wish to call out anyone on FB, but if you could provide a private contact number, I would be glad to discuss the situation with you. I have always had wonderful service at your location. Most of the tellers know me through the drive through and are always very sweet. Perfect customer service. I work in the customer service field, so was taken aback at the cashier's attitude when I went in to cash a check today. I chalk it up to that person having a bad day, I guess-we all have them. I have been a private customer of your bank for over 15 yrs and a business customer for over 5 yrs. Everyone is professional and courteous every time I visit the bank. Hopefully, this was just a fluke.