Wells Fargo Bank, Miami FL

I’m not sure if these people understand customer service or emergencies! I lost my wallet, I ran to this location looking disturbed of course! They took my ID asked for my pin, kept me for 10 minutes in a emergency, wasting my time then came and told me how can I get a replacement card on my mobile app because they don’t give actual cards in branches anymore! So what people supposed to do until they receive the actual card, not everybody accept apple pay! The assumption that everybody accepts Apple Pay is actually ridiculous. Why don’t tell me that in the first second I came to your office instead of wasting my time so I can go and find other solution to get an actual card for my emergency! Incompetent

This bank does not care. Blocks a high volume my transactions for no reason, no way to complain, no way to change settings. I literally have to deal with randomly not being able to pay for things as I live, work and travel. $7.5k daily limit on the card, absolutely no way to change despite being on the most premium account they offer. Can't make international transactions without visiting a branch. I am required to carry and frequently use my company card as a back up so I don't go to jail.