Wells Fargo Bank, Lake Worth Beach FL

WORST BANK. WORST EMPLOYEES. WORST CUSTOMER SERVICE. You will wait an extremely long time while the bank tellers roam around aimlessly. They do not acknowledge you or the long wait. Waited over 20 mins behind ONE car at drive though. The dude working window, was on the phone, just standing there doing nothing but helping. I go inside, now the window teller is walking around lobby and the ONE teller up front was counting huge stacks of money, but wasn’t helping a soul. I had to leave. I went to the military location and was helped in under 5 minutes. This location is literally the worst. I would give it 0 stars if I could.

Two tellers working the drive up, and yet they are slow as molasses. Spent over 30 minutes waiting in the lane. I worked as a teller for Wells many years ago and KNOW it does not take that long to process a transaction.

The best bank in the area.all people is a very amazing attitude, atencion.all is amazing.the energy is very very good.

I had a check stolen from me.
The person who stole my check changed the amount and walked into this branch to cash the check.
There should be clear video of this transaction as well as the theif in action. However. Wells Fargo refuses to cooperate with the police/detective. Will not give them ANY information at all. And demanded a supeona.
It's very troubling and extremely aggravating to see that Wells Fargo places a thief over a decades long customer and the victim of a crime. (Over 37 years as a loyal customer)
And this is the same bank that stole money from its own customers previously!
I'll be getting rid of them this week. And I STRONGLY consider you do the same.
This is not just an issue with customer service at this branch. This is a WELLS FARGO POLICY. Just one of several that are against common sense.
If this is how they treated a loyal customer of almost 40 years, imagine how seriously they're going to take YOU.
Update:
The detective on the case served the subpoena to get that video weeks ago. WELLS FARGO has not responded. I think it's probably an attempt to wait until the video is gone after 90 days.
I've also since ended my partnership with WELLS FARGO.
They are no longer my bank. And ive found no one that actually cared.

You've been warned. Wells will not have your back if there is an issue.
They will only protect themselves.
(And check thieves, apparently)

Getting frustrated and ready to change banks. They always want me to fit their schedule, never have anyone available on my timeframe. Customer service doesn't mean anything here.

They get 1 because a zero is not an option. Yesterday went there in the branch and 2 tellers walk off no explanation or concern and there is a line of 3 people waiting. Today, went in the drive through and the deposit is in the wrong account. Get your act together! This is people's money you are handling

Bunch of bankers sitting around chatting but refuse to accept walk-ins. Say I need an appointment just to print some statements. RIDICULOUS.