Wells Fargo Bank, Tampa FL

I arrived at the bank to request a new debit card, I had my appointment made two weeks in advance for 4: 00 pm that day and when I arrived at the bank one of the employees told me that she was sorry but that I had to postpone my appointment because she had to go pick up her son from school, which bothered me a lot and I decided not to apply for my new debit card at said bank.

Was discriminated against at this branch by a Spanish teller by the name of Jeremy Ortea.
Got treated as if I was a criminal just because I was trying to withdraw money out of my account.
He went as far as to ask the people on the phone to verify where my funds are coming from, while I wasted over 20 minutes at this location I watched countless Hispanic customers come in and out with out an issue. I would not ever visit this branch again nor do I want to continue doing business with Wells Fargo itself. Jeremy God don’t like ugly your Karma will catch up with you!

I came yesterday to this location and they told me that I can’t print my statement with the new address. I came today to get a deposit report and they told me they can’t do it. I have been with this bank for more than 10 years. I usually do not come to the branches because I have a printer, but it’s not working. It is easy to to a report of deposit, they do not want to do it. That is. I move out next week. Moving my business to other bank.

I’m not going to waste more time saying what everyone else is saying, same deal for me. Waiting in a line of 9 people with 1 person attending everybody else is just “supervising” how everything works. Slowest branch I have ever been, this used to be a good branch before COVID, it feels like you guys still sick or something. I have been an account holder for over 10 years and never had experience something close this situations. Very disappointed about the branch. I hope someone actually pays attention and gets whoever is responsible to resolve this situation.

Need a piece of PAPER and the lobby is closed only doing drive thru and they take one car at a time every 15 min! This is rediculous. Every time I come to this location you can't go inside. WHY? !? Even calling online you can't provide an email with needed documents. Why is it so hard to get a copy of my own information?

If I could give 0 star I’ll do it for sure! Worst bank location ever! Only one teller, drive thru always close and no reps available to help people around! I just spent over one hour waiting in that tiny little lobby just to make a straight deposit! IF corporate really care about his customers (I don’t think so) will hire 4-6 employees to make that branch functional! Wht an unpleasant experience! Update! Today May 16 I just got turned away because system was down! The send me to waters or town and country branch! But its the same system right? No drive thru, none one answering the phone? Why this brand even still open? Ill close my accounts after this!

I had great experiences every time I come here at this location! They always try to solve the problem and do their job in the best way. They treat customers with respect and apologize for any inconvenient. Thank you guys for the work you are doing.

Their service sucks they un professional the teller or banker is so rude I don’t suggest anyone to come to this branch.
Don’t be fooled because she dresses so professional she not refused to give name never again.
Closing my account.

They are literally NO HELP no Notary on site then the teller keeps stating well we have one but she’s not here well maam what does that help? They didn’t have any customers and she refused to call another Wells Fargo to see if they had a notary just lazy!

I made an appointment to open a credit card, but the employee left and I was refused. They told me to do everything online. This is disrespectful to customers. Not professionalism. I will not be a customer of this bank, this branch is a disgrace to the entire name of the bank!

More of the same, hire a new branch manager?

9 people in front of you 40 minute waits every time

Waiting in line for 10 minutes. 9 people in front of me. People continue to walk in, look at the line curse in Spanish and walk out. Service is horrible! 1 teller at the window. 1 woman overlooking the teller instead of taking care of people waiting in line. Worst bank, time to change after 34 years of being a customer.

The worst of the Wells Fargo branches lousy customer service. Little staff to say none hours and hours of long wait. I was waiting 17 days for an appointment and the same day they canceled it because they didn't have a banker. In my opinion they should close it and not make the client go through such a bad experience. It seems that we are back in communism what a horror

Went inside to deposit because all the lines in the drive through was closed, just one teller open, eighth people waiting in line for 20 minutes. I left and the same person was still with the teller, went I asked why the other 3 workers was doing nothing the response was they training, asked for the manager and she not in the store actually they don’t know her name. Crazy, I have to leave with out deposit.

THE BANK IS SUPER CROWDED ON SATURDAY. PACK YOUR PATIENCE.
THE SUPERVISOR (MALE) IS SPOT ON & VERY THOROUGH. IF YOU NEED TO HAVE ONE ON ONE, MAKE AN APPOINTMENT DURING THE WEEK TO EXPIDITE THINGS.

Terrible service from this branch and from the manager who did not do the wire transfer, I had to do it on my mobile. They blocked the wire transfer I made, they blocked my online account and zelle. I've been fixing the problems they created for me for 5 days, terrible customer service, they still have me blocked zelle.

Terrible service from this branch and the manager who did not do the wire transfer, I had to do it on my cell phone. They blocked the wire transfer I made, they blocked my online and Zelle account. I've been fixing the problems they created for me for 5 days, terrible customer service, they still have me blocked from Zelle.