West Marine, Pembroke Pines FL

The general manager here is always working, never a day off!
Her family must be missing her immensely.

Date of issue was 9/15/2022 at approximately 6: 00 PM. I was extremely disappointed in the customer service I received at this store. I had an issue with the 2 pairs of Costa sunglasses that were considered open box (display items; they didn't have fresh/new pairs, missing original box and paperwork). The manager on duty this evening was also very unhelpful in resolving the issue and she was not willing to give me a discount on the two used items missing box and paperwork. Overall, I would not recommend this store to anyone.

Need a Cooler as a Extra Drink Holder.
West Marine Have Them!
I LOVE THIS STORE

Store is smaller that other locations I have been to, but great customer service and they had everything I needed.

Nice store, great selection, but good luck calling to ask questions! Called a few times, pressed 3 (4 different times) to talk to someone, no answer.
Tried pressing 0, THEY ANSWERED, only to put my on an endless hold. Hopefully this was just an off day on thier part.

Had an issue with an automobile and had gotten a recommendation from an Auto Supply store to check at West Marine for what I was looking for. Not only did they have it, but the assortment of alternatives was pretty good. As well, the folks there actually walked me back to the product and gave a recommendation on what would probably work best for our car problem. I'm not a boat guy, but I highly recommend these folks!

My favorite location! Tyler and Angel are amazing and always super helpful. Great selection here!

Always clean and organized.prices are a little high but is expected for an expensive hobby

I recently tried to buy a (not cheap) pair of flip flops by looking for them online. West Marine's website said their store in Pembroke Pines had a pair but they were low on inventory and to call.
I called pressed 3 and waited for someone to answer, no one did. I called back, someone did answer and said he could look it up if I gave him the model number.
I did.
He asked me to hold on while he checked. 16 minutes later he has yet to return to the phone, so I hung up and ordered them from an online retailer.

Employee's need customer service training here.
Despicable bad attitudes here at this store.
Waited 10 minutes for a Employee to come over to serve me, I was trying to buy 3 life jackets.
One of them was too busy talking to a customer in the fishing rods section, he kept glancing over and could see i was waiting to be checked out.
He then took his sweet time coming over and placed his customer's rod and things on the counter in front of me, but I'd had enough and left the store.
Worst service and attitude ever at that store.

John in Electronics really helped me out w Go Pro issue. Very attentive and knowledgeable in all aspects of marine technology and underwater photography thank you!

The manager Bill was helpful and answered all the unique questions thrown at him. He was patient and provided honest opinions that you rarely receive from merchants. Store is clean, fast service, new and empty.

They go the extra mile to help you. Even though the store in Fort Lauderdale oriented me and gave me the wrong info, Manuel was able to help me, very satisfied with his customer service. Thank you Manuel.

Love coming to this place. Any thing and everything you need for you any water sport or equipment for marine crafts

I just visited this store, because I bought a hand held VHF Standard Horizon HX890 on May 3 of this year. The unit does not charge, the cradle went bad. So I came in to change it, and was attended by Manuel who identified himself as the manager who was very rude and needs to learn how to address the customers and customer service skills especially if he is a manager like he says (what a shame to be in front of a company with that position and handle things they way he did).

He told me flat out that he wasn’t going to change it because it was over 30 days, and he wasn’t going to loose his job for me. He called the store manager on the phone and told me if I wanted I could come the following day to see him but he wasn’t going to do anything anyways.
It is not that he wasn’t able to change it, but his tone and the way he said it. Never again I’m buying anything from West Marine, and I will take my business somewhere else, besides providing reviews.

I told Manuel that I needed a radio for next week, and I would get it it this was 3-6 months since I purchased it, but it has been a month and 10 days and I would appreciate an exemption. That it was already an inconvenience since MMSI had been registered and everything but I was going to be in the water in the next couple of days and couldn’t wait for the manufacturer. Very rudely practically said he didn’t care and call corporate if I wanted to, so I did here is the email let’s see if corporate cares, regardless I doubt it will change my mind on doing business with a company who doesn’t appreciate its customers and treats them this way.