White-Wilson Medical Center (Destin)

I cannot stress enough how happy and thankful we are to the whole staff of White Wilson medical center in Destin, my young husband of 39 years old had a grand mal seizure that was so major he did not remember the last few years of our life. The scheduling staff got us in the next day after the er visit so thank you for that! First we saw Mira and RN Dixie Allen, they were both not only extremely nice but thorough, patient and comforting. Mira returned my phone calls with questions I had in following days and scheduled us quickly with dr Aubert, a neurologist that we are very happy with. They found an office working with our insurance for us and I’ll be forever grateful for it because to me it’s a black magic. Today after a month we had a follow up with Lucy and Dr. Harned, he was amazing and answered all the questions we had, was patient and understanding of me having many concerns about my husband’s health and I cannot be more thankful, we will always come back to White Wilson medical Center for future needs. By the way Dr Reno is our kids primary care provider and we have been very happy with him for years. You made our lives better and making my usband feel better! Lots of love! Edyta and Travis.

5-6 year of being White-Wilson patient, with my recet experience, I have to agree that they don't care about paitents. With their frustrating telphone system, they tell you numerous times about Quality Assurance. But serving patient at critical times is not their priority. Suffering

Paid collection not showing on their report and when I had this recent appointment it was moved because of the collection account which was paid already!
Plus, during my appointment if you have enough patience you definitely have to hold on to it because you will be waiting much longer than what you expected! Seeing a Doctor is only less than 5minutes but waiting takes you an hour or so, just like today, my husband had an appointment at 9: 15am we came in at 8: 30 but he took a couple of hours waiting just to see his doctor! At 11am he is still waiting! Wow, I’ve never had any problems or issue with other clinics before! Just sooo late we switched a provider here

They just want your money. They charge for everything. They dont care about people just the money they can take from you.

Very horrible stuff! The management just cares about its own employees, not the patients. No support at all! Very bad experience! The only nice person is Dr. Reno.

My issue is with trying to contact them. Last year I stopped at the FWB lab - when the didn’t have Dr orders they were not able to contact the Destin Clinic even within their own system. I had to drive to Destin where it was taken care of. This year I needed Doctor orders faxed elsewhere because I couldn’t make the trip. Again cannot reach anyone. You have to leave a name and number and do not get a call back. Horrible system! Love the doctor and people but not enough to put up with that.

Our three daughters are all seen by DR Reno. He's great, and has worked with us over the last 5 years to ensure that our children receive high quality care.

I am updating my review to reflect recent changes. Last year I was very unhappy with the operation, communication, and inconsistent billing practices of the clinic. Things have started to get better this year, with more consistent phone care follow-up; they have even returned our calls the same day lately, although trying to reach someone for anything other than scheduling an appointment is still difficult. Staff seems much less rushed this year and I hope the improvements continue.

My wife crashed on her bike. 2 broken fingers and a dislocated one, stretched PCL and lots of road rash. They had no ice packs. NONE!

My children are seen by Dr. Reno and his nurse Taylor. Both have always treated my children as their number one priority and always treated my husband and myself with respect. I’ve recommended Dr. Reno to many of my friends with children and having Taylor as his nurse is a bonus! Thank you guys!

My kids see Dr. Reno and Dr. Smith I am 100% happy with their doctor. I wouldnt want to take them anywhere else. They just improved their phone system so the wait times have drastically changed. Even before the change I didnt have too many issues that I would be willing to go somewhere else. Once you arrive to the clinic you are not waiting too long to check in and get called back. The Dr. Reno is wonderful I've had to see him way more times then I like for my two littles and he is great with both. My oldest sees Dr. Smith and the his once a year phsyical with her was great too.

If that, was going to stop by here for a very minor treatment but the lady that answered the phone was so uninformed and rude changed my mind and seeking treatment elsewhere ~ this just happened 5 minutes ago; and called AMERICAN FAMILY CARE, WHICH IS RIGHT HERE IN DESTIN AS WELL, AND THEY WERE SO NICE, INFORMATIVE, ETC SO GOING THERE NOW AND GIVING THEM MY $$$ FOR TREATMENT.

Dr. Reno is an amazing doctor. The clinic itself needs help. The last three times I have tried to make an appt or get a hold of Dr. Reno or his nurse, it has been a pain. First, when you call now I was put on hold for 20 minutes just trying to speak to someone, then they transfer you to an answering machine and it turns into an all day back and forth.

They have old or expired or not working flu tests machines. My kid was tested negative in W. W, but FWB medical Center tested him positive. I, m so glad i went to FWB medical center, unless after testing in WW.you or your kids might be in a huge truoble with wrong flu test result, especially when kid has influenza A, but White Wilson tests results showing negative. Very bad

Please answer your phone and return phone messages. After multiple attempts (10+ minutes each) someone answered and said "please hold" placed back on hold. Minutes later the phone went dead. Had to call back and wait again.

After requesting a "HALF of the total payment, 75 dollars" billed me another $192. While disputing, sent the bill to a collection agency. No, thank you. Never again.

All that after checking my temperate and BP, and suggesting to "eat something sour". That's it. $267 for THAT.

Very friendly staff who treated me well. Wait times were minimal although I'm sure it would vary during peak times of the day. 100 times better than the other urgent care clinics in the Destin area.

I give 5 stars to Dr. Reno, he is an awesome doctor, very easy going and nice. I would recommend him as a pediatrician to anyone. I give 4 stars to the clinic itself and service. I've called twice today and been on hold 20 minutes both times.

Get the idea WW is trying to pay for their new building, QoS has decreased, can't get them in the phone

JESUS! I called this place at 8 right when they open to get an appointment for my son, I was on hold for 20 minutes before getting to schedule an appointment.do they have one person that does it as a side job or something? I cant imagine I had 10 people that called right when I did that I had to be on hold that long.other than that, I love Dr. Rigby! Just wish they would get better customer service.

We have been coming to this office for 5 years now, and I come here because of Dr Reno. Can't imagine using a different pediatrician. We rarely have trouble getting an appointment when we need one. Have had a few issues with call backs from nursing staff recently, but there had been some turnover in the office which may have played a part. Regardless, I am very happy with the care my children receive from Dr. Reno and his staff.