Williams-Sonoma, Miramar Beach FL

We purchased our Wustof Classic Ikon knives from Williams Sonoma with the expectation that we would receive great customer service.
We took 3 of them to be sharpened on May 11th. We were told the only person in the store who did the sharpening was on vacation and they wouldn't be ready until Tues, May 16th.
I called on Monday May 15th to see if they were possibly ready early because I was in the area. The person who answered the phone rudely told me she was the knife sharpener and she just back from vacation and she would let me know when they were ready.
I called back to the store on Sunday May 21st and was told no one had looked at them yet. I don't understand how something that should take 30 minutes (per the store manager) couldn't be completed in 1 1/2 weeks. I drove to the store to retrieve my unsharpened knives. I will take the knives and my business elsewhere.

These people are very knowledgeable about what they're selling because they also use what they sell.

I purchased olive oil that turned out to be bitter tasting. When I asked about returning or exchanging the item, I was told food items that had been opened cannot be returned or exchanged. Very disappointed with Williams Sonoma’s return policy on food items. It seems to discourage people from trying things out.

We love the items from this store. However some staff members are very judgemental. We were looking at a stove (my daughter touched one know gently) and the sales person quickly came over and explained it was $15,000. It seemed like an I direct way to tell my child hands off. I could understand if she was running amuck.

Passed thru today found I could have been served well. Employees seemed eager to help. Asked by several and offered many things.