Winn-Dixie, Hudson FL

So I got a gift card a from Winn Dixie, it was a multi gift card u can use at chilis, Cheesecake Factory ect. I got it for a coworkers promotion with a decent amount of money on it. Well my co worker went out to eat with her family and she couldn’t use because it was not activated. I spoke with a kind store manager on the phone and I was quite upset at the situation. She said that they rang up the gift card wrong. Ok understandable although very embarrassing for my coworker and myself. So I come with the receipt per the instructions given to me by the manager I spoke with previously to on monday. And I spoke with a Jamie at the customer service desk, picture in reference, she proceeded to make the situation much worse. She stated that she couldn’t help me without the gift card, I explained to her I was very upset at the situation and she making me even more upset now that I’m here with the receipts, and the previous manager said I didn’t need the gift card. She said well there’s nothing I can do for you. So I stated I’m not leaving here without my my money because you can see on the recipt u didn’t bill it correctly. Which left it inactivated for use, that’s on you all not me so I’m not leaving this spot until someone gets me my money. At which she conceded and gave me a refund. But before telling me she will call my job and talk to my boss and tell them how rude I was. At which I told her go ahead I work at the location you can walk to my branch manager is right there as we speak go ahead and walk over and tell him! Which is beyond the pale in customer service. So I told her to train your people better and have a nice day.

** update, the store manager still has not reached out to me about the situation. And the employee above, went to my place of work and left a complaint. So I will be following up with windixies complaint department to let them know their employee made an unjustified complaint at my place of business which is predatory and retaliatory.

Very Neat & Clean. Most Always Well Stocked. If you need something that they are out of, they will do their best to get it in stock.

Slow the staff judge's the he'll out of everyone and the pharmacy has some nice people but others rude

So there's a guy named angel that bad mouth my boss over a gift card he did nothing but lie on her name she fixed his problems n yet he still took our pictures I just wanna clear this up I work at that store n she is a wonderful lady who does everything that she can to help I hope karma comes back for you how dare you try to treat ppl badly then blame them and just so you know I am contacting ur corporate office to report you and how you thought u had a good idea to keep throwing g where u work out there so I decided to report you since u are the International manager in all so have a nice day

So, I bought something and was trying to get cash back from the self checkout and twice my transaction was declined. However, after the 2nd transaction was declined I got a text message from my debit card for the amount that was "declined". I told the employee that was working the self checkout who said tbey were havibg issues with their system, so he called over a manager who did not do anything to check n see what happened, just told me it would be under my pending transactions and returned to my card by morning. It wasn't, so I called the store n spoke with a manager who said I had to call a number. They told me 3-4business days, still nothing so I called back n this time was told it was my bank n to contact them. I'm now unfortunately disputed this with my bank, however I should have been told this before a week after this happened. It's also ridiculous that it takes seconds to take my money off my card, but days and days to give it back? Horrible management and horrible customer service at Winn Dixie and SE Grocers and I wont shop there again.

Clean, neat, and bright. Also, it was well stocked. They now have parking for those that have called in orders for pick up. We are just wondering what the buy out by Aldi will do to this store?

Snow crab legs were on sale for $9.99 per pound at 14134 US-19, Hudson, FL 34667. Just to let you and the seafood department know that the package I bought was OLD. Stunk to high heaven during the cooking process…that $24.00 purchase went into the garbage. I was afraid to eat them. Appeared that you were attempting to move them out. The packs were huge and expensive, like $50-$60 per bag. Next time I’ll be “Buyer Beware”.

Service desk employee was rude and put out because she had to come out of the office to run the register. She had the same attitude the last time I was in there.

Website sucks. Can NEVER get to site. Says invalid email or password. Tried everything, 50 times at least, want to get digital coupons. Blames Website for problems

For seniors with a spending card, the Hudson Ave location has finally fixed it so you can simply swipe your card.no employee assistance necessary. Don't forget, you still must pay sales tax.

Excellent store, clean and great BOGO deals. Only issue on my experience was only 1 register was staffed and it was not working very well. Everyone was doing self-checkout.

I found my favorite store! Prices are right and the staff are wonderful. I spend too much money every time but enjoy everything I'm looking for.

If I were Jerry, the Store Manager, I would be completely embarrassed by the produce section. Besides having bare shelves, what was there was brown, had black dots & was generally inedible. I was flabbergasted!

In addition, why does Winn Dixie need to charge over $6 for ice cream bars I can get at both Publix & Walmart for under $4? Why does Winn Dixie need to make so much more on these products because I am sure both your competitors are still making money at $4.

Just will not be shopping there again.

The grocery prices are outrageous but the liquor store has friendly staff and a decent selection

Meat is good. There sales are a joke though. They Mark items up 80% to do bogo.
Just charge a reasonable price and don't work numbers to make people think they are getting a deal. I felt like I was at a car lot!

I bought 2 pounds of the cooked shrimp yesterday and when I got home and opened it, the smell was absolutely horrible! I called the store to let them know they were rude and wanted me to drive the bad shrimp back to the store.