Wyndham Lakes, A Pacifica Senior Living Community, Jacksonville FL

I posted a negative review a month or so ago and it was never listed in the reviews. I would NEVER put a loved one here!

Just be careful.ask questions. Talk to residents living there. It’s a Great place for many people. The staff is very kind. But again look around at everything. It’s the Best place for my family member at this time. No living facility is perfect. Is all I am saying. I see small changes being made, all for the best. At this time. Every place you evaluate for your loved one - I would say the same thing. My family member is happy at your facility. Beware - just look at everything and ask questions. They tell you what you want to hear when selling you a unit…. From “ oh yes we have this diet” to “ oh yes your loved one will get a bath twice a week. ” Ask people who already live here…. I was placed in 100 to begin with when I needed no assistance. NONE! Yes I use a walker. But I was told by Meg (a LPN who quit) that if I did not change my review from one star to 5 I could not move to another building and my rent would not be lowered. I.wish I had it on tape …. But I was not prepared. I switched it back to 5 stars but now I’m putting it back to one star. The dine hall staff turn over faster than they can hire them due to Stephanie… she works 7 days a week. Treats residents and staff horrible.
Think twice before coming here. Do your homework. The back porches and covered walkways are #1 this place could be great with a little help and old timers say it has gone down hill since new management… I have good days and bad days here. But I want to go home. This IS not home.

Wyndham lakes is the answer to my prayers for a safe, affordable, beautiful, and friendly home for my Grammy. She is the surviving widow of my poppy who served 22 years in the Navy. Wyndham lakes takes care of many veterans and their spouses, offering 200$ off a month in rent. (if you’re in a similar situation- please apply for the aid and attendance benefit through the VA. Wyndham staff is very educated on benefits for veterans and their surviving spouses, and are happy to help!)

Sherida was our sales representative, her compassion and sincere love for the residents shined during our tour. She is a big part of why my grandma and I signed a lease with Wyndham.

My grandma is staying in a one bedroom apartment. She loves how independent she feels. She requires a stand up Walker and electric wheelchair for long distances. She LOVES that there is no carpet to deal with when getting around. Our old home was not senior friendly at all. She was so happy when she was able to fully enjoy her new walk in shower.

She is also recovering from a broken hip. And I almost cried when I saw that Wyndham partners with Brooks and offers onsite PT- both in a patients room and in a beautiful gym on campus. Her insurance covers these services. If you aren’t familiar with PT services in JAX- let me assure you after over 22 surgeries on my grandmother’s legs for various reasons over the past twenty years- Brooks has always been the best and safest choice for rehabilitation.

The dining room is restaurant style, and I’ve joined her multiple times for meals. The facility is non- tipping but the servers are so kind and love the residents and are quick to learn their preferences. We connected with Micheal right away, and he is always such a joy! (I’m a server- so trust me.)

Residents also have agency in running activities and social clubs. My grandma looks forward to her bible study.

Wyndham also offers grief counseling for any stage of the grieving process. It’s been two years since we lost my poppy. She is ready to take this important step in her journey. The staff at Wyndham was so caring when they heard her story. I feel that she is seen emotionally, and will be taken care of with dignity.

Also! My grandma doesn’t drive and they schedule transportation to her doctors appointments. This greatly reduces stress on the family, as we don’t have to figure out comfortable transport for her and her healing hip. We all have jobs, many of us 9-5 M-F. We strive to meet her at her appointments because we believe in patient advocacy. My grandma sees around six specialists, and JAX traffic made it hard for the family to take time from work to transport her as well.

Wyndham didn’t sell us an apartment. They welcomed both of us into a loving community. They returned agency to my grandma, who feels more in charge of her life and so proud of her new home. My grandma is my best friend. I love her so much. I have very HIGH standards when it comes to her well being and care. We struggled to find a place within budget as a middle class family. She made too much for income restricted communities and too little for many “luxury” communities in JAX. This was the answer. I will always be grateful.

Bbq Meal for Memorial Day was incredible. The best chicken and BBQ beans. Thank you! Love living here.

This is a very large place with back porches that are screened in! Very nice asset.the closets in the rooms are very very large, so it makes it nice when moving from a house to a one bedroom apartment. They have assisted living in buildings 100 and 200 where the residents are assisted with any and all needs of care including a meal trolley is brought for every meal so the residents that need extra care or can’t walk to the dine hall they are able to eat in their rooms or eat in the small dine area provided in building 100. Every facility has some things wrong but since I have been here I can see changes for the better.

I like to go there because the bacon is delicious and they have movies to watch. They have ice cream all the time for us. The geese and so fun to watch, if you love nature, yummy food and fun you need to come here! The executive director is respectful to the employees and the residents and she makes is a great place to visit. The nurses and they smile a lot when they are with the residents so I can tell they care about them.

I have worked in several assisted living communities in the Jacksonville and Saint Augustine area and this is by far one of the best places I have had the opportunity to work. Management always makes you feel appreciated and valued as a member of the team. Vikky and Rebeccas' doors are always open if you have a concern and they truly care about the well-being of their staff and residents at all times.

Everyday I have the privilege of discovering how special Pacifica Senior Living truly is. I am grateful for the loving residents and compassionate care providers. I am honored to be the Activity Director at Wyndham Lakes!

I feel like the staff are caring. They try very hard to serve delicious foid. The servers are wonderful. Vegatables are sometimes salty. Rebecca Matheny, very qualified and very nice and has kept us Safe during COVID. She is calm and knows what she is doing. June, mike and Ashton, Domanick are always happy to serve you.

We placed my mother in law there 3 weeks ago. She spent 2 weeks in physical therapy. Before we took her there. She was making great progress. Now in the 3 weeks she has been here. Her health has dropped by about 60 percent. Went from independent living. To nursing home status since then. We call try to get answers. Seems that they dont communicate with the rest of the staff. They have no clue what's going on. The cost went from 2700. A month. To 4500. A month. Now they want more. We are getting ready to make other arrangements for our loved one. Since they are not taking the proper care. And just want money. Dont take your loved ones here if you want proper care. The right hand has no clue what the left hand is doing. They seem nice. It's just a front to get your money. They dont care. And when we go there tomorrow to talk face to face. I will post the results of that meeting. Here are the results of todays meeting. Had to pull her out of there this morning. Such a lack of care. Got plenty of attitude. Took her to the emergency room. Dehydrated. She was giving the wrong medication. Since being there wich explains her fast decline. Hasnt ate for atleast 2 days. I dont know what they spend all that money on. Its sure not the care of the elderly.she was walking and talking when we dropped her there. Today she can hardly speak. Cant walk. Cant even hold her head up. This place is a disgrace to healthcare. An update from the hospital she was so dehydrated they were on her 2nd bag of fluids. Less than an hour of being there. Levels are still low. Finally someone cares. Well she is admitted in the hospital into intensive care unit. Yet wyndhams nurses ignored her doctors orders to have her taken to the er yesterday. So lucky she didnt pass away last night. Please be very careful with this place

Active seniors in Friendly staff. From what I saw a residence liked it talk to a few too. Best price for memory care I could find.

I would give zero stars if I could. This place was awful. We were misled at every turn and the care provided was atrocious. I will say that Andrea was wonderful and if she could be cloned it would be better. However, as it stands this was the worst experience for our family, an absolute nightmare! Do NOT let a loved one move in here!

This is by far one of the worst facilities to work for they are very unprofessional understaffed patients never have supplies they don’t have back up supplies they don’t make overnight do their job to get people up they let people argue with the nurses walk around on phones all day spiders in residence rooms their memory care is mess and not ran properly narcotics is always coming up missing off the med cart they don’t give you a proper training to do your job

I am very happy living here and thank God for sending me here. Everyone is so good, God Bless them all, I love the staff.
Rebecca the Executive Director is so kind and is the one I come to solve problems. Crystal in Activities makes sure I get to where I need to go for medical appointments. I recommend Wyndham and they need to stay just the way they are, excellent.

My dad recently moved in to the community. I see a lot of people smiling. The food is good. The manager Rebecca and the receptionist Karen are very helpful. I am glad I chose this place for him.

This place is an absolute horror show! Severly understaffed with no regard for patients. My uncle has been here a month, has fallen 4 times and has been left to sit on the floor for more than an hour on several occasions. He followed procedure by pushing his emergency button and pulling the emergency cord in the bathroom and still wasn't attended to until the medtech just happened to come in with his pills. We never recieved a call from the facility to inform us of his fall. We have expressed our outrage to the director (Rebecca) she stated she would look into it and give us a call. Still waiting! We've called back and again no answer, can't even leave a message because her voicemail is full.
Please think twice before putting your loved ones here

My Mother has lived at Wyndham since 2015. At that time it was a very
professional, caring staff that assisted the residents. Since Pacifica has taken over the facility the quality of care has decreased tremendously.
I would recommend that the Director of Nursing train the staff in working with the elderly. Both in a physical as well as emotional manner. These people have been independent and vibrant Citizens. They deserve to be treated with respect. Working with the elderly can be challenging. If you are incapable of being respectful to the residents please find another line of work.

A waste of time I waited for 3 hours for a interview with the DON and never go to see her so unprofessional and the ADON Jenni is a messenger for the DON which she is just stupid and you can’t even understand her accent too strong can tell if she speaking English or another language. The only nice one was Rebecca the executive director I love her positive attitude. But the atmosphere was unprofessional and ghetto so I’m glad I didn’t get the job. The DON at this place is a joke avoid they are only interested in hiring her friends and relatives. Please avoid

I visited my grandmother yesterday at Wyndham Lakes. We had a nice visit, talking about her life and friends at the community. She told me about the resident meeting with the managers. She said she was concerned because the manager of the community does not stay for the whole meeting to hear all of the issues and concerns of the residents. It seems a bit strange to me why she wouldn’t stay. My grandma said it makes it seem like she doesn’t care about the residents. I know my grandma likes living there so I just want her to happy.

I want to start out this review by stating I read ALL the reviews at this facility that were posted as of February, and almost every other facility in the N. FL area. I was hesitant on the reviews at first but then noticed it was a common theme with these types of facilities, there are good and bad. I decided to take advice from some folks in the industry and go see a couple locations for myself. My grandmother is able minded and physically capable in a wheelchair and walker if necessary, so I am not worried about total neglect because she would tell me if that was occurring. After a few trips, and tours I decided on Wyndham Lakes because of many factors. Location, cost, residents’ feedback while I was onsite, and staff feedback onsite. I am overall very happy with the facility. I won’t say that things are 100% perfect, but everything I have brought up has been addressed. The staff is very nice and caring, and they genuinely seem to care. The big thing is that my grandmother is happy!