YMCA of the Palm Beaches Edwin W. Brown Branch, Lake Worth Beach FL

Very bad experience with swimming lessons. My daughter has been doing level 5 for the past 6 months because coaches don't know what they're doing. They're talking more than focusing on their job. I had to remove her and cancel my membership. Please hire competent coaches. It's a waste of money and time.

Nice staff, especially Annie, Daytime Monitor/Rep.and Sophia and all Aquatics.
Senior, family and children oriented programs. Recreational facility that is not expensive like gyms.

I decided to sign up last week for a membership since I wanted my kids to improve their swimming skills. The young girls in the front desk seem to be new and did not provide all the information needed. I took my kids to a class today which is on the schedule by the way to find out that the class was cancelled for the whole week because the teacher is out. I understand emergencies happen but if you know in advance this is unacceptable. Instead of updating the schedule, sending a courteous email to the members letting them know, or simply finding a substitute to fill in they just left it on the schedule and let it be. When I asked the front desk where the teacher was 5 min after the class was due to start they were also perplexed and had no idea until they asked someone who I believe is a manager. The manager then informed me that she does not find it necessary to update a schedule for a week and that I would have known if I had called to reserve the spot. To which I might add I highly doubt because the front desk girls had no idea when I asked about the teacher and I would like to add again I was never informed of that policy. The employees there would benefit a lot of customer service training. I have been in many other YMCA's before and it is my first time experiencing this. The manager 100% needs to improve her people skills. She could've easily just apologized and explained there had been a mistake instead of just trying to justify it and prove me wrong.

I really hope that with this review someone can address this with them. It would be a shame if they lose members for something that can easily be fixed with customer service training and improving some daily task in the facility. Members pay memberships and should be treated with respect. The facility is a little run down and an update would benefit it a lot as well.

I can’t say enough positive things about the experiences with the Y pre school that’s past 2 years.
It has been an amazing growth and learning experience for our child.
The director Tatiana and her kind and nurturing staff have been true professionals in every way.
Our child will be graduating from pre k 4 next month and we will be sad to leave. We all feel like a family.

My kids attended YMCA pre school and now they are in the distance learning and after care program. Tatiana is the principal of the school and one of the most efficient and compassionate people who work there. She’s just one of the many staff members who are extremely competent. They go over and above to assist families in childcare. They give me a piece of mind while I’m at work.

The YMCA Preschool Faculty and Staff is so kind and extremely caring to both students and their families. The director Tatianna and the teachers go above and beyond to collectively create a safe and clean space for children to learn and grow in. Highly recommend!

Im not part of this school yet. But pretty soon. I just want to thank Tatiana, her way to make us feel welcome its amazing. I told her today she is an angel that we found in our way. She doesnt care about money or paperwork she care about how our kids feel and works with us in the transition as a real family.l. And that is a aamazing blessing. Tha ks again

My daughter has not been with anyone but family since she was born. The YMCA is the best fit for our family. Thank you! We are blessed to have found a great daycare for our little one. The preschool is amazing, from the teachers to the director they care for the kids like family. The environment is safe and clean. I would recommend the YMCA preschool to family and friends.

Just love the staff and teachers at the YMCA and would recommend anyone to this school. My son just loves going to school and looks forward to seeing his teachers and classmates.

Preschool. I transferred my son the the Y preschool 2 weeks ago and it was a life saver! My son was having trouble in another program. He cried every day and never had anything fun to say about the school or the kids. He was coming home very angry and aggressive, I realized the kids did "work" almost all day and had very structured play time.

I went into the Y preschool on the recommendation of another mom. The director, Tatiana immediately made me feel at ease with what I was looking for in a program for my son. She invited us to visit and observe several times. This helped his transition into his new class tremendously. She assured me the door is always open for me to visit, observe what ever I need to feel comfortable leaving my baby there. The teachers have been great and my son hugs them goodbye every day, (he's not a hugger).

I have found the school to have clean facilities with new toys and well kept furniture. Some schools I looked at were very old. I can't say enough about the director and our experience.

First of all I would like to start by saying thank you to all the staff and members of YMCA preschool for the amazing care and honesty and many more great moments That my family and I had received other the years.
I highly recommend this preschool parents, Since day one I walked through the doors of ymca preschool with my 3 year old daughter I felt welcome and secure knowing that she will be in a safe Place while I’m either in school or at work, due to the fact of the staff been so warming and caring, but also the system they have in place when you drop off your children to the time you pick them up. The preschool is always well organized clean and ready to clean up and have secure precautions regarding spills, falls you name it but all to the your child benefit.
Child proof 100%.
The teachers are well educated, my daughter has learn so much since she’s been enrolled I’m speechless of how much she grown not only physically but mentally and the education the school offers is at a great pace.
My daughter loves her teachers, the staff I’m a witness of it that’s why I’m here given a 5 out 5 Stars, And to thank all the staff and they have all my respect. YMCA PRESCHOOl Exceeded my expectations.

Since 18 Years I Met Ms. Kim, Ms. Maria, Ms. Terrica, Ms. Liz, Ms. Melissa, Ms. Sharon, Ms. Erica, Ms. Heather, Milton, Julio & Rico, Dakota And All Of Those Old Preschool Friends.

My 3 children (11,5,2) has swim lessons for the season. I've been a member of the Boca location & my oldest had swim at the Boynton location so I speak from comparison when I say I love their swim program. The teachers are great. My kids live for the canoe ride at the end of the sessions & they love the jumps at the end of each class. My personal favorite is Ms. Diana AKA baby Rosario (if you said huh? She looks like Rosario Dawson)

The staff is always smiling when I come in and call me by my name. It makes it feel like home. I do feel bad because I don't know everyones name that is at the front desk.

NOT WORTH IT!
I have never met a more rude staff in my life. I drive 2 hours to come skate the park at this location and they didn't even let me in. The price was too high and I saw all the ramps and bowls were in ruins. And did I mention how disgusting the staff was!?

I love the gym but costumer service sucks one of the front desk managers is really nasty towards members and new clients there is a lot of miscommunication between the staff.

Greediest YMCA in the nation. Monthly fee scheme charges fees even AFTER membership has been cancelled or put on pause. If they pull this stunt with you, be sure to dispute the charges with your credit card company. They are always concocting ways to take more and more of their members' money. So much for being a non-profit. Avoid these crooks at all costs. BTW, the place is a filthy mess. Floors are always disgusting.