Youfit Health Clubs, Winter Park FL

They won't let you cancel your account and keep taking your money. Please for the fifth time cancel my account

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8/26/2020
I am 73 with a disease that hampers my immune system and was very apprehensive about returning to the gym. The personal trainer I had five months ago is no longer there.
Fortunately, I hit the jackpot with my new trainer. Sean not only knows has superb training skills and is a senior at UCF in Health Sciences, but he is also compulsive about sanitizing just about anything. I had thought I would need to wear a glove, however with Sean in charge I don't have to. Very relaxed about going to the gym again. Thanks, Sean.

Great place to workout. Great community. Very knowledgeable coaches. You won't be afraid to try new stuff there. I would recommend to try them.

I am extremely disappointed and offended with how Youfit has handled the covid19 situation. Since April, I have been charged the monthly fee for a gym that I haven’t been able to go to. Unlike other companies, Youfit didn’t even have any information on their website as to how they are handling the covid situation. There have been no emails, text messages, etc.sent to customers. NOTHING. On June 26, I finally decided to check the website again and there were finally some options on how to go about getting a refund for the months of covid, freezing your membership, or cancelling the membership. A lot of things had to be handled via telephone (which they do not pick up), email (which I don’t trust), or in person. I saw that the Altamonte location was open, although it is not close to my house. I called the location and explained my situation to Michael and he said that I could come in to get a refund. He also said that my home gym in Winter Park would be opening Monday June 29, which I didn’t believe either. When I arrived at the Altamonte location to get my refund, Michael did offer me the option of having four months credited to my account or a refund of three months. I decided to go with the refund of three months. He said the refund will take three to four weeks to process. When have you ever heard of a refund taking so long? I asked for a receipt or documentation of the refund request (which he was handwriting on paper) and he said he couldn’t provide one. He said I would get an email once the refund has been processed. I still did not believe anything he is said because I STILL have not received any type of communication from Youfit via email AT ALL. Michael suggested that I take a picture of the paper he was filling out on my cell phone. That is extremely unprofessional and archaic. As many locations as they have throughout the state, they should handle financial business, such as my refund, on the computer. In my frustration with how the entire situation was handled, I said just cancel my membership. Michael did not question my reason for cancellation, offer any sort of apology, nor did he try to correct the situation. There should have been some sort of negotiation in order to keep me as a member. Michael was able to print me a “membership information change form” that I will keep in case Youfit tries to charge my account in the future. Although I am disappointed with how Youfit handled the covid situation, I am still upset with the increase in monthly fees they placed on my account months ago. The monthly fees increased by $2, which is not a problem; however, I would have appreciated some type of notification. Once again, I never received an email. If a business is increasing any type of monthly fee, its patrons need to be informed. I chose the Winter Park location because of its proximity to my house but I will look for a membership with another gym elsewhere. Although my real issue was with the team member at the Altamonte location, the way Youfit corporate offices has handled the covid situation over the past few months has been piss poor. Youfit has been unethical, dishonest, and needs to be investigated.

6/8/2020 Edit: I called the 888 number and was redirected to a local club. This club told me again to mail in my request to cancel. They did at least give me the option to come in to cancel as well, so I will do that.

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I've been charged for the last 2 months while the gym was closed with my knowledge. I was fine with it since I was told that my monthly premium would be used to pay staff and I have the luxury of being able to work during this pandemic.

At the time of writing this review two weeks have elapsed since gyms have been permitted to reopen. Youfit is still closed and no communication has been received about a plan to reopen. I have called for an update 2-3 times as well but haven't gotten any information. I understand that not all gyms are comfortable with reopening, but I would like to go back so I decided to switch gyms.

I called to cancel my membership and I'm told that I cannot cancel over the phone/online and that I'll need to mail in my request to cancel, which will take about 2 weeks, and it will be cancelled from the date it was received, not the postage date (meaning I could be charged again). I was instructed that it would be best to wait until the club reopens and come to cancel it in-person. I asked again, but there is still no plan to reopen.

My 1-star review is due to the obstacles I face when trying to cancel my membership after having gone to this club for close to 5 year.

Place it not good, I cancelled but they charge you an arm and a leg I hope they all catch corona and perish.

Friendly staff. The facilities are very clean. New equipment has been added. I love working out with my trainer, Karlo Morell.

So far so good. Plenty of machines and room to work out. Less crowded at the times I prefer to go. Unfortunately they have no classes at this location. They have no tanning beds at this location. Paying for a full membership means driving a great distance to actually utilize the benefits.

Always feels like family when I walk in. Siobhan (Bonnie) Patterson is my trainer and she’s awesome. She’s committed to helping me make progress and is so supportive and invested in my workouts and training. Today after measurements she wanted to show everyone my progress and everyone else who was working either gave me a high-five or said they were proud of me. I will be forever great full and always look forward to coming in to work out and train.

It’s not intimidating to go workout, especially by yourself. The staff is helpful, friendly, and genuine. I love that they remember my name. My trainer Bonnie is amazing. She has a folder for her each of her clients and tracks each individuals progress. She pushes me to better but keeps it real. Like it’s okay to eat a cookie or understanding real life happens and training has to pause. I could on about Bonnie but I need some material to right in my Valentine’s Day card to her.

Update: After about 6 months with my current trainer I had a greatly improved lab report discussion with my family physician who was very impressed with my progress.

I'm generally considered a high risk patient due to my night shift desk work and body type, but workouts spent at this gym and specifically with my trainer, Christian, has paid off. Everyone at this location is friendly and super supportive.

This is my first commercial gym experience, but I'm super pleased with the outcome and can recommend that Youfit lives up to it's focus, and trainers pay close attention to your needs and challenges.

Employees are helpful, knowledgeable staff overall. I train with Bonnie and she is excellent and has kept me accountable. Since they offer personal training it would be nice to have a designated area for that - so when you're training with someone you're not impeding on the space of others that may be warming up on their own or working out on a machine. Intermittent sulfur smell needs to be addressed.

I really like how there's every age group working out. All levels. The trainers are so attentive, and nice. The front staff is very friendly, even while juggling multiple duties. Great experience so far.

Best gym, hands down! Welcoming members, amazing trainers, and somewhere I can call a second home. Highly recommend checking them out.

Great staff and coaches. Bonnie is a the kind of coach that inspires, pushes, and motivates. She also provides a lot of educational and inspirational content on social media.

Don't ever sign their membership. They'll charge a cancelation fee and keep charging and charging and charging even if you cancel.

Fabian is a great personal trainer that helps push you to the limit but, also cares about your safety. This gym is affordable and equipment is well kept. Jose is also a cool staff member that helped us do our assessment.

I like the professional but friendly attitude of the staff, my trainer, Karlo, is a great coach and very knowledgeable about the human body and what works for my goals and adjusting for my age. He also advises on nutritional issue to supplement my weight and strength needs. The gym is always clean, I like the rules and the fact that it is a place where you can workout without the drama of other gyms I have been too. Overall it is a great place to do my workouts, learn from others and my trainer and a real neighborhood asset.

The staff is friendly. They're informative when the questions come around about my personal health, shape, or fitness limitations. The gym looks like it is freshly constructed. And while the restrooms seem small in numbers (stools, showers, and lockers), I am glad they smell great, unlike a movie theater restroom. I'd highly recommend this facility to a friend or relative.

Incredible gym, with a great staff that always makes you feel welcome. If you’re looking for something extra the YouCoach program and classes are worth checking out.