ZenCog Bicycle Company, Jacksonville FL

Best bike shop in Jax no doubt! Super friendly staff, great selection and they were happy to help with minor work on my Trek for cheap and on the fly! I’ll be back to spend more $$ for sure

Omg this shop is amazingly downto to earth. I called asking about skateboarding and I want to ride my bike. Honestly just that small interaction will have me buying from them in the future! Great employee who answered that call.much love.

We live an hour and a half away from the store, drove by several other bike shops and decided to go with the best service and customer service. We bought 3 salsa bikes and love them. Great down to earth store. Thanks again, to the whole team.

Absolutely enjoyable experience As always! Garf has the best crew and coolest attitude in town. Thanks guys

A small, family run bike shop with an outsized impact on the community. These guys go above and beyond on everything they do. Great bikes, not just lots of bikes, quality, affordable service, but we really appreciate the community rides and super fun events.the Honeypot Collective!

These people completely messed my bicycle, to the point that they actually refunded me the money for the work that they attempted to do.they were rude incompetent and disrespectful

A group of hard-working people and I appreciate all the effort and knowledge related to bicycles. I’m on my own small business for well over 40 years. These guys are champions.there’s no issue too big or too small that they won’t handle in a very professional wat. I’m returning and so are half a dozen other people I know that go there consistently

I am updating my review a bit. It is now 08/19/23. I am updating because the owner made 3 attempts to get a hold of me In a good faith attempt to fix the issues. Unfortunately I had already fixed the issues. I will however leave my original review below untouched, but instead of avoid at all costs, I'll say just be carefull. The owner was very friendly however those issues should never have happened, mistakes happen sure, but pedals falling off, and chains not properly tightened can cause so much potential damage to the rider, the bike, or objects around them upto and including death. Hopefully he will emphasize the things that can happen with an improperly assemble bike to his employees, I know I have witnessed and experienced what can happen personally 1 improperly tightened screw had me unbalance the bike and hit concrete at 20+ mph. It wasn't fun.

I agree whole heartedly with Cindy Smith. The only reason I give this place a single star is that there is no lower rating. I took my bike in for a new chain and while their I asked them to do a tune up.when I went to pick up my bike it was locked up outside the store in the rain. On my second ride my left pedal fell off this could have been a major issue as this is the pedal I dismount on. Thankfully it held on just long enough. Lastly this is a single speed bike putting a chain on shouldn't be difficult the only reason I took it in is because I got tired of procrastinating. I should have changed it myself. I kept hearing a loud thud as I rode at first I kept thinking I broke a spoke but no nothing there. Well I found out what it was when the chain fell off the spokes and jammed between the frame and rear crank. I have included 3 photos 2 of the chain. There is at least 2 extra links in this chain if not 3. How incompetent are their mechanics if they can't put a chain on a single speed crankset properly, and where is the quality control. I paid 150 for this death trap and now I am going to have to pay a bike shop I know I can trust another 100 at least to double check their "work" (and I mean work with all do sarcasm). Don't trust this place with your life.

Edit. I also had difficulty with communicating with them. They send you a text with your bill which is nice. The text clearly states to reply to that text message with questions. I made 3 or 4 attempts to contact them after the bike "work" was finished to get my final bill with no responses. Their communication skills are as good as their work. Don't waste your time calling or texting you have to stop in.

Zencog has been a great community resource and is the go-to bike shop for the urban core of Jacksonville. After the covid bike boom, the industry is going through a heavy contraction and it's up to the local community to keep a valued small business preserved. This is a trying time for the places that give Jacksonville its unique character.

Absolutely check Garf out for accessories as they have the widest selection I've ever seen in jax. Also, their bike collection is unparalleled in diversity. This is the only store I've ever seen with a flying pidgeon (pheonix now) on the sales floor. I know they will make things square if there's issues with their service, they've always worked things out for me in the past.

Had a bike fitting and wow! Prepare to learn! They went above and beyond. Then went above that! Thank you for being the best gentlemen!

They're good people. I had a flat tire in the poring rain. They let me use their tools to fix my flat. Thanks guys!

I can't say enough good about this bike shop. I love my new bike, I got a great price and I highly recommend them.

Excellent Bike Shop Professional Service and Repairs. Good Parking too This is definitely the Go-To Bike Shop in JAX.thanks Guys. Very Happy

This is hands down the best bike shop in Jax. They have all the good stuff in stock you can't find anywhere else.

I love this shop! ZenCog always has everything I need and a variety of options to choose from.

I had them put a 3 wheeler bicycle together from my father. They did an awesome job. Thank you.

Zencog was so very helpful in replacing a hard to find fat tire tube, only took them 1/2 hr and cost was very reasonable. Thanks for helping us on our way on our vacation! Chuck webster

Need a bicycle? They got it. Need parts? They got that too. Questions about "The jax cycle scene"! They know people. Love to support my local bike shop whenever I get the opportunity, Thank you ZenCog

This is by far the best bike shop in florida! I bought a 2022 kona cindercone about 8 months ago and i absolutely love it! The service is amazing i called about a valve stem adapter and they told me the part i needed.i love the vibes, amazing shop.i would recommend this shop for any type of bike or part.

Garf and his crew are the best around. Knowledgeable, kind, and happy to take their time making sure every bike that rolls out of their shop is perfectly catered to its new owner.