Zinn Collision Center at Pembroke Pines

Let me tell you about my experience with this collision center… so i took my brand new 2023 Acura Rdx here because of a minor accident i had and because pines acura dealership doesn't have a collision center so they recommended them (first mistake). At a glance everything seems fine but this collision centers staff is so disorganized.they aren’t good at communicating they aren't good at sending the insurance company the necessary pictures and paper work at the right time and were sending supplements even a day before my car was ready leading to me having to wait more time to pick it up, they spent TWO MONTHS fixing my car.after they got paid 15000 dollars they still charged me 180 for a part that apparently they replaced and threw away the “damaged” one before an adjuster from the insurance company could see it. (which in the few pictures they had doesn't even look damaged btw just a bit dented leading to why insurance didnt want to pay for it). My car was ready for a whole week nd they didn't release it because of 180$ … that is so sad how they have zero regards for peoples needs especially knowing how necessary a car is to someone. And the only reason they get two stars is because besides them not doing their job right with paperwork and money, my car isn't falling apart and at least was returned in clean conditions which i would expect since for the past week every time i called my car was in the wash. According to them the parts they fix have a life warranty but i would NEVER TAKE MY CAR HERE AGAIN.

Never take your vehicle there. They are very disrespectful and flood your vehicle yes flood your vehicle and call it an act of God. Horrible experience. Hanniff the collision manager is super rude and has no customer service experience. I took my vehicle there for a small collision to get it fixed and I come to find out my vehicle flooded in there parking lot. They didn’t release insurance información to make the process super difficult. When I filled a claim with my insurance regarding the flood damage they denied my insurance to inspect the car till they dismantled it which obviously they had something to hide. Horrible experience stay away from any Zinn dealer Subaru of Pembroke Pines Toyota of Hollywood Lexus of Pembroke Pines and Acura of Pembroke Pines.

Patricia At Lexus Collision Shop is the best employee. She kept me up to date on every step of the way. I would make her a manager there. She explained everything in detail to me like it was her own car and made sure the job they did was perfect. I say she gets 10 stars and a Raise.

Had an amazing experience today, all thanks to Patricia and Luis. Exceptional customer service and quickness in resolving my issue. Kudos for having them as part of your team.

I recently had an experience at the Lexus of Pembroke Pines Collision and Body Shop that left me quite dissatisfied, and I feel it's important to share my feedback for anyone considering their services.

From the outset, there was a noticeable lack of communication on the progress of the repair, which had been promised by Jacqueline, my service representative when I initially dropped off my vehicle. The repairs were significantly delayed, to the extent that I had to facilitate communication between the insurance adjuster and my service representative to expedite the process.

I had also requested an oil change to be performed at the Lexus of Pembroke Pines service center next door while my car was at the body shop awaiting parts and repairs. Unfortunately, my request was denied. Upon receiving my car back, I discovered that only two lug nuts on the back tire were properly affixed, one was loose, and two were missing. After an hour of waiting for the missing lug nuts, I left without them due to the extensive bureaucratic process and management approvals required.

Moreover, I observed that the repairs and service provided were just the bare minimum. The dealership did not go the extra mile; for instance, my car was returned unwashed and unvacuumed, in a filthy state, despite having been at the dealership for over a month. Additionally, my request to review prior repairs conducted at the dealership was ignored and left uninvestigated.

Even after encountering these complications, I had to return to the dealership to address the fact that the repairs were not done properly.

I reached out to the service director at the body shop, Khan, but he did not exhibit enthusiasm or concern regarding the circumstances.

In conclusion, I must express my extreme disappointment with this experience. I am a regular customer who typically enjoys the customer service from the service department, and this was my third time using the body shop. It was the first time I felt that customer service was virtually non-existent. It's evident that they do not prioritize customer satisfaction or strive to improve their services.

I sincerely hope I won't have to return to the Lexus of Pembroke Pines Body Shop in the future.

11/07/23 Follow up:
Despite leaving multiple voice messages and messages with the receptionist, there was no response or attempt made to reach out to me. This lack of communication left me feeling unheard and undervalued as a customer.

It's disappointing to note that their Google response appeared merely superficial, and it seems there's a gap in the customer care system at this establishment. As someone who values excellent service, this experience was disheartening and does not align with the expected standards at Craig Zinn Lexus of Pembroke Pines.

I believe in transparent and honest feedback for the betterment of service quality. I hope this experience is taken seriously by the management to improve customer satisfaction and communication practices within the body shop department.

Bryan is absolutely amazing. So grateful for him in facilitating and handling everything regarding my repair. I appreciated his patience and communication. He kept me updated throughout the process with details and potential days of completion. 10/10 customer service made all the difference as dealing with insurance can be tedious. Thank you Bryan!

Great service my car looks like new was very happy with the work. I'll will be returning soon can't wait thank you Jason b. For all your help.

Jacqueline was fantastic! She kept me updated on my issue, promptly returned my calls, and provided excellent service. Highly recommended!

My car was rear ended and damaged. Now my car looks brand new! I am pleased with this collision body shop’s work.

This is the second time my family has used Lexus collision center for an auto repair and to be honest I wouldn’t take my automobile anywhere else. First I would like to mention that Brian Figueroa is the best. Not only is his customer service top notch, he also answered all of my question with in fifteen minutes or less via text message. I left some items in the car and when I called to ask if I could stop by and retrieve them he assured me it would be no problem and pulled my car out from the shop on a short notice. The staff there is very welcoming and the repairs on my car made it look brand new. I had a large scratch on the side of my car and they went out of their way to buff it out. I’m very happy with the work they did on my vehicle as well as being pleased with the time they took for all repairs. They even had my rental car waiting for me at their location to make everything easier for me. If you are in an accident please contact Bryan at Lexus of Pembroke Pines Collision Center and he will take great care of you and your car. It’s hard to come by good customer service these days as well as someone you can trust with your car, especially that’s not trying to get over on you and the insurance company. Thank you for taking all my stress away and the excellent work you did on my car. If I could give this place 100 stars I would because they all deserve it!

What an incredible and refreshing experience. Jacqueline set the expectations from day 1 and delivered in every interaction. I truly appreciate being able to trust Jacqueline for proactive updates and getting our Lexus back to mint condition.

Great experience! Jacqueline was my service representative and she did an excellent job communicating the process and following up several times each week with me.