Ashley, Douglasville GA

Reliable, friendly, knowledgeable, kind, assuring and just plain old damn good…Jermaine Green is all of that and more. My family and I have had to pleasure of working w Jermaine to outfit our home and he consistently goes above and beyond to provide white glove service and support. He’s a leader among giants as I’ve never had one bad experience in Ashley’s Douglasville. Interested, shopping around or ready for a change, do yourself a favor and visit Jermaine at Ashley’s Douglasville. He’s next level amazing!

We had a great experience at the store and a beautiful living room suit! Tina was very professional and was a great deal of help in our selection. We will definitely be shopping there again!

Excellent service. Very nice and clean store! No hassle, no pressure. Make sure you come see Tina K!

Great buying experience. Tina was amazing and helped us as soon as we walked in. Very friendly and made process seamless. Highly recommend.

I was in the area yesterday and was contemplating buying a new sofa for my home. I was greeted immediately by the manager, and then shortly after, he connected me with Tina. She was amazing! Very patient, friendly, and knowledgeable! If it weren’t for Tina, I wouldn’t have purchased it! I look forward to going back and working with Tina. She was the best. If anyone ever visits Ashley’s in Douglasville, go see Tina!

Shopping in this store is a nightmare. We bought a bedroom set more than a month ago because it was on sale and they oversold the product and now the answer they give us is that we have to buy a different one. They don't give an answer and are shameless selling what they don't have. We will never buy again from this store that sells what they don't have. Be very careful, they do not comply with delivery times but they do charge without giving the products they offer. They sell promotions that they don't have.

Q was an amazing sales associate! I was in and out of there in less than 30 mins. He is going to for sure make sure you get your steps in while here! LOL

UPDATED: delivery for this couch has been a nightmare. Would give 0 stars if I could. On our intial delivery date we only got half the couch, the delivery crew were the ones who told us it was on back order. Then we call Ashley multiple times (after they keep telling us they will call us back, never did) to figure out where the other half of our couch is. Finally they figure it out and it won’t be delivered for another two weeks. Then they call us on a Saturday morning to confirm delivery or they have to push back delivery date (they didn’t do this the first time they delivered) and we call back but all their service centers are closed. We leave voicemails and have been trying to get some help with online chat people, and we haven’t gotten anywhere. Now we’re being told delivery will be pushed back again. Haven’t heard a word from Ashley or the people who actually sold us the couch. Will definitely go to rooms to go next time

Easy explanation of what I was purchasing and help from the employee Q and others for quick and quality help

Excellent customer service. Prices are way to high now a days like ALL furniture stores but I found what I wanted, got a great deal, and was NOT pressured to buy anything I did not go to the store specifically looking for. THAT is what I liked the most.

Upset! I bought a dining room set, $3500+, on 11/12 to be delivered 11/21 (before Thanksgiving) and the set still hasn’t been delivered. The delivery men showed up with some items (table missing) and salesman told me to decline delivery and entire set would be delivered next day. His manager was working to make it happen. Well, today, 11/25, I still don’t have it and NO ONE has called to tell me anything.

Loved the selection in the store and was able to find one of the most beautiful wooden bed. Tina was absolutely amazing. She was able to answer all my questions and helped me find exactly what I needed. Would definitely recommend asking for Tina she will make your furniture buying experience enjoyable.

This location was very clean and everyone was so friendly and welcoming. I am moving into my first apartment, so I was not as familiar with the furniture buying process, but Mr. Jermaine was so helpful in making this process as easy and smooth as possible. I am an indecisive person, but he was very patient with me and he was there to assist me every step of the way. He was very knowledgeable and was able to answer all of my questions. Thank You!

I had the most amazing experience at your store #39.from the manager Antonio and his sales associate Demar and Jermaine. They made me feel so welcome.my son is about to buy a new home so believe me this is where we will be shopping. Kudos to your team.