Ashley HomeStore, Morrow GA

I called 7 times just to ask if they have bedroom set available.they either put me on hold or don’t answer.i wasted 50 mins of my time for nothing

I bought some items from this store that was to be delivered form the warehouse. Was told would be delivered 4th Jan, then customer support said on 23rd jan.recieved text alert it would be delivered on 23rd. I had to call today to find out items are not in stock and would be delivered 14th feb.dont waste your time at this store. I will never buy anything here again

Jamicka Robert’s the store manager is very unprofessional. I will not do business with them again.

I ordered one king bed frame from this store during Labor Day weekend on September 6th, 2020 and it’s been a whirlwind of delays and horrible customer service. The original delivery date was set for around October 19th, but when the date finally came, I received a call saying that they had to delay shipping because they didn’t have all of the parts. Due to COVID, I understood that there were disruptions to the supply chain so we re-scheduled. However, this happened 2 MORE times - a total of 3 delays so far. My last scheduled delivery was November 19th. I had opted for the option where Ashley will assemble the furniture for me. The third party logistics company showed up at my house with the bed frame, then promptly left because they claimed they didn’t have the hardware. They also dinged up my staircase walls from carrying the pieces of furniture up and down my stairs. I called Ashley customer service and they said they needed their system to update with the logistic’s company’s notes in order to proceed with re-scheduling. I was also told that I would be called within 2-3 days about the situation, but never received a call. I just got off the phone with customer service and they had the audacity to tell me that they sent an email about re-scheduling - THERE WAS NO EMAIL. Nothing in my inbox, nothing in spam. I’ve received emails from Ashley before in my regular inbox, so this was a blatant lie to try to make it seem like I didn’t do my due diligence.

So after doing Ashley’s customer service job of setting up my own delivery set for December 5th, a full 3 months after I had ordered this piece of furniture, and after having my staircase walls dinged up, I’m still without a bed frame continuing to sleep on my mattress on the floor. Due to Ashley’s stupid return policy, I now have to march myself to the store to cancel this order IN PERSON because “you have to sign papers in person”, but this is probably actually a deterrent scheme to make it harder for you to cancel in hopes that you just keep the order instead.

BUYER BEWARE! I’ve bought pieces from Rooms-To-Go, Haverty’s, and Wayfair and have had pleasant experiences with ALL of these furniture stores! I tried working around Ashley’s schedule, but this company will take advantage of your patience. Please be aware that you have options other than dealing with this nightmare of a furniture store.

I purchased my dining room set mid July and was told it was on backorder but would be available for delivery within a month. We scheduled the delivery for August. Since initial purchase my delivery date has been changed/pushed back four times with no clear explanation other than it hasn't arrived to the warehouse. Customer service has been horrible because I asked that my issue be expedited due to the continuous delays and still have not received a call/email from anyone in the corporate office. I was never even offered any kind of service recovery such as money off the shipping or delivery cost. When I asked about it was told nothing could be done because the set was on sale at the time of purchase (not clearance). Im at a point where I may just request a full refund and take my business somewhere it is better appreciated. I hope anyone reading this has a better experience than I did.

The worst store in America been talking off and on since the of Oct. 6.2020 and today is the 26 of Oct. 2020 and my bed still not fixed as far ad I'm concern my bill is payed in full.
Ashley HomeStore it's not worth the headache. Pearl B.

This company has been a nightmare for me and my husband we purchased a bed room suit from this company in August they delivered and set our bedroom suit up and left after they left I went into start transferring our stuff into our bedroom and discovered that part of my bed frame was busted we are now in October and our bed hasn't been fixed so I decided I would give the company the benefit of the doubt and try again so we tried again we went to the morrow store and purchased two more pieces of furniture that is suppose to be delivered this month and I recently called to check on the status and found out that bothe piece wouldn't be delivered till November and December then they told me that one piece had been discontinued and some one would be getting in contact with me I have never ever had to deal with something like this it has been a night mare for us so I will not be purchasing anything eles from this company purchase at your on risk!

Mr. Lawrence Pope provided us with exceptional customer service. He explained our options clearly, went above and beyond to make sure that we were satisfied with our
purchase.

Majik was very helpful & honest! She walked us through the store and helped with us making the perfect decision for us! Our first time in Ashley Furniture was amazing with the help of Majik!

This is my first purchase from Ashley furniture and I am delighted to say, I was well pleased with my sales rep (Angie) ; her professionalism and eagerness to assist was outstanding. She made the process go extremely smooth. I look forward to my next shopping spree at Ashley furniture and I will definitely request Angie Morgan.

Purchased QUEEN mattress set paid for delivery the following week delivery never happen went to store they to let them no delivery date was posted 9/7/2049 delivery fee refunded set up for yesterday didn't happen refund on to the next 1

Excellent service with Jabari Ross at the Morrow location. Jabari has impeccable knowledge about the store’s products and services. He quickly attuned to my needs and helped me make the right choice for me!
The other staff and manager were also warm and welcoming.

We arrived at Ashley Furniture the last hour they were open. Majik Boyd was energetic and attentive to our needs and found exactly what we were looking for. She was a great listener and we left feeling pleased with our purchase!

The sales associate, Homer Minor, who attended to us was very friendly, professional, patient, and helpful. He made shopping for furniture fun without thinking about how long we had spent. He shared different option available. We went in to the store tired, and left smiling. At was really a great experience.

Tracy tremble wonderful saleswoman great coordinator love her professionalism and expertise thank you guys Pamela Crockett

First of all, Mrs. Majik Boyd is the one to go to. She is so courteous and professional, and knows how to provide top notch service. She definitely provides quality in her work which is something that you cannot find in just any representative. In addition, she assisted me with my purchase and made sure she answered all of my questions, thus, ensuring I left satisfied. Will be returning for all future home purchases.

The employees (esp Magic) were welcoming and great to work with. They were willing to help us get the best price for a full set of furniture and even allowed us to mix and match prices to personalize the set. We enjoyed them so much we even decided to return for a mattress set! Wonderful experience and I will be returning again for future purchases.

First let me say the customer service is exceptional at Ashley’s furniture. Our sales lady, Mrs. Majik helped me find a the perfect living room set. What I liked about the store was I didn’t feel pressured to buy anything nor was I harassed. When I was ready to ask questions, Mrs. Majik was there to assist. Give them your honest budget and they will find what will work best for you. They even help you search for deals. I’m grateful! ️ I’ll be returning for my bedroom set when I’m ready.

Furniture is so cheap my 6 year broke out headboard. And they dont honor warranties. Dont waste your money

Most of the furnitures are outstanding and reasonably priced. The sales rep are very courteous. Locations are easily noticeable in traffic. I bought a king size bedroom set and I believe it was worth the cost.