AT&T Store, Lawrenceville GA

I visited this store today and had the dis-pleasure of dealing with Andres. His customer service is absolutely terrible. Not only was he giving me the wrong information and prices on phones, but he also became upset when I pointed out significant price differences than what was online. When I asked why the prices were different online, he said that it was because he worked in a different department. I told then asked what department that was as I was in an AT&T store. He waved his hand at me in a very offensive "shut up" type of manner and said very rudely "I will just give you the price online". He then proceeded to tell me that the phone I wanted was not instock, after telling me that the phone was in stock. I decided not to purchase anything and I left the store, only to get an email saying that my plan had been changed/upgraded. This Andres changed my plan, increasing my bill $60 and without my authorization! I am livid and on the phone with customer service trying to get this unnecessary issue fixed. I would not visit this store under any circumstance!

From the time I walked in the door until the time I left I was treated with great Customer Service. All the sales reps greeted me when I walked in. Michael was the representative that assisted me with my questions. He was very explanatory and kind. I definitely will be back

Amazing store and service.
Visit here if you have been treated terribly with all the other corporate stores.
Been helped by not only 1 but all the staff members and each one of them are people who are actually willing to help save on plans and find you the best service for you and your family.
Crystal is their manager.

Krystal and Drew were amazing, everyone was friendly and the store atmosphere was very welcoming. Thank you for my new phone

The worst attention from the two people who were there, a young lady, a tall thin bald man, have the worst attitude. Managers should be more careful in the way they treat customers, because if it wasn't for us they wouldn't have a job.

An employee here assisted me with setting me up with a new phone plan and Apple Watch. I asked him about my plan by repeating it to him and he responded by saying “period”. I knew I was getting the best service possible at that moment.

Great Customer Service! They remain patient the entire duration of your visit! Easy to get problems fixed in a matter of minutes. Would highly recommend!