Boost Mobile, Villa Rica GA

Went in to have a sim Boost had to send me in the mail activated on my device because trying to dial 611 on either sim kept dropping call. The employee said she could not do it unless purchased there, and REFUSED TO CALL Customer service on the store line since I was unable to call from my phone! Since 611 for ALL phone carriers always want you to call from a device OTHER than the one you're trying to troubleshoot, I've always done that, and this is the first time any store has refused to connect me to customer service when needed!

Customer Service for boost mobile on the phone was horrible store personal was extemely helpful. Went back in a few days later different girl working and she rounded out now both in store & on the phone customer service sucked would never recommend Boost Horrible service issue still not resolved!

I left cricket to buy 2 new phones. The only phone they had was the cool pad. I only had the phone for 3 days before I started having issues after issues. After returning the phone to the store. The other clerk told us that they were not very good phones but couldn't refund my money. I had to wait about 3 weeks to go back to cricket and purchased other phones and get proper service. Glad I could go back. Cool pad phones are the worst phone in service.

Editing my review from 5 stars to 1. It depends on who helps you the type of customer service you recieve. The girl Yvonne was the one i had entered a 5 star review on. Some of the other staff are not so happy to help you as she is. There is one girl who's only response is, look it up in the computer and is no help straightening any problems by calling customer service 611 herself to help you understand whats going on. I have tried asking questions on several occasions and her ONLY response is call customer service yourself, she can not help you. The guys are helpful also.