Carrabba's Italian Grill, Kennesaw GA

A BIT LET DOWN.
Let me preface this post by saying my fiance and don't order out all that often, but we received a gift as a gift from our baby shower and we're both very excited about this meal. I worked in hospitality for nearly 10 years. Anyways we placed our order online at 5: 00 pm for pick up at 5: 45 arrived at 5: 40 and had issues with not receiving a link from via text for checking-in for curbside pick up. Not a big deal, I called the restaurant to let them know we were there and what space we were in. We waited 15 mins at which point I figured I'd run inside to see and check on the status of the order. I was directed, by the host, to the to-go nook where I waited another 5-7 mins before a server (not the to-go person) entered through the side door of the building to clock-in, after clocking in he asked for my name and checked on my order and told me it was still being worked on. After waiting another 4-5 mins a second employee walked into the nook grabbed some orders that were sitting on the counter and headed outside. Naturally I thought "okay maybe she's heading for my car" well from where I was standing I saw her pass my vehicle. And was then approached by another employee who asked for my name, She then informed me my meal still wasn't ready. When the employee, who walked out with the orders, walks back inside I am asked again for the name on my order. Only this time magically there's my order. I guess it's been sitting there the whole time. Just on a counter not under heat lamp or warmer or anything. It was frustrating but I decided it wasn't worth complaining over I know things happen. We drove straight home (about 5-6 mins drive), and immediately sat down to eat. The food was lukewarm at best. Again I get that it's to-go but had their not been the confusion at the restaurant our food would have been at least 15 mins warmer. As we began eating we noticed that the pasta on both of our dishes were extremely dry. I had ordered the chicken/shrimp carbonara and my fiance ordered the eggplant Parmesan with Alfredo pasta. Also I'm not sure if I just got unlucky or what but my dish only had 4 shrimp, which I thought was a bit danty for a $22 dinner entree. Overall we were both pretty disappointed with our experience. Both with how the proverbial ball was dropped with getting us our food in a timely manner and the overall quality of the food. I've included some pictures of the food, ind you we'd each taken serval bites of the food before taking the photos. Not sure if we just had bad luck or if this is par for the course here, but frankly I would hesitate to choose carabas next time.

Kris G.

Two very dear friends took me to lunch today. I ordered lamb which was cooked medium rare to perfection and the sauce that comes with is delicious. Served with spinach and a salad and bread with their wonderful olive oil and oregano blend dip. I was also able to get a grilled salmon entre’ for $10 with salad to take home to share with another friend who is coming over on Saturday for lunch.

The occasion was my dear husbands death. At the end our meal she.brought out a decadent chocolate dessert which we shared

Madeline was our server. She was the most professional I have ever had and I’m 75yo.

At the end of the meal we shared a bit about ourselves and we asked her where she got the name Madeline. It was a brief conversation

Her name fit her well. Her grandparents suggested the name Madeline from the children’s book from about 30 years ago. She was an angel.

Carrabbas. Please continue to find such high quality people for your staff. And by the way your hostess there is a charm also.

Diane Brown Vanover
Marietta

Our server was Chris. He was the best server we’ve ever had. He was funny yet attentive to our needs and concerns. He was always on top of getting our food and drinks and he made it a fun experience. Please come and ask for Chris!

Great selection of appetizers entrees and desserts. Best Italian chain in the area.

Our experience was outstanding! We are frequent patrons and we feel that the quality of the food this visit was top notch. Our sever Lauren was extremely attentive and made our experience truly enjoyable. Highly recommend!

Dwayne was amazing. I haven’t had this great of service in a long time. Everything was amazing. This young man is probably the best server we have ever had. And the food was outstanding. Thank you for a great experience!

Dwight T is literally the best server that we’ve had in years. I don’t often post reviews but to have such friendly, upbeat and on-point service was refreshing and as always this location delivered great food. Big thank you to Dwight T and team for a great experience.