Cellairis Corporate Headquarters, Alpharetta GA

Do not use this service, I first was charged over $200 for a screen replacement on my XS unknowingly, I complained to corporate, and they offered to fix it for free. The n I took it to the other shop and the lady working told me she was unqualified to do the fix but "would give it a shot" She messed up my Rear wide camera sensor and now my camera does not work or my flashlight, they refuse to do anything about it, I called and asked to speak to the owner of the location in Caterville, and she hung up on me DO NOT USE CELLARIS, Horrible customer service, I am taking them to Civil Court for the cost of my Broken XS and the repairs. Unless you want to end up in Court too I suggest not using them because they will push you to where you will have to sue them! PLUS THE ORIGINAL LOCATION IS NOW PERMANENTLY CLOSED, they pulled a fast one on me

Customer service representative was very helpful. Seems like there was a breakdown in communication with the owner of the Sugarloaf Mills location which caused a delay in response time. I'm not totally satisfied with the outcome but the representative did want she could and followed up with me while we were waiting on the Sugarloaf Mills location.

Ordered a new stylist for my phone in Sept 2018 from the Cellaris American Fork, Utah Walmart store. Within a few weeks it was not working correctly; giving me multiples of the same letter when I tried to type. Have been in there once a week for the past 6-8 weeks. The young girl, I think her name is Autumn, always promises it's been ordered. Yesterday I called when the female manager was there and she told me I picked it up in Sept and nothing further. Had no record of a re-order. This girl has been sweetly lying to me all this time. Time to get a new girl in there

I don’t recommend this company at all, I went to windward location (inside Walmart) the guy name was petal, he is super rude, I replaced my iPhone screen over there 2 months ago and l paid 120.00 dollars.they didn’t replace it properly. I took it back to them and ask them to fix it and he said If you want me to check it you have to pay 45.00$.
Zero customer service and they do not have enough knowledge, you better take your phone to either Apple store or a place where they will be responsible for their mistakes. Don’t waste your money!

If I could give negative stars I would. WORST service ever!
Re: invoice# MC402IN9631.
I dropped off my phone June 11 to have the charge port repaired. The following Friday I went in to the store to see if the phone had been repaired yet. (After I called them I was told they would know by 2pm that day). After waiting one week for the $3 part that they charged me $27 for (part and shipping) they still did not have the part until Roman F the alleged manager of the store went to the loading dock to check. When he came back we discovered the part had arrived but that it required "micro-soldering" which they did not perform at this location.
Roman then told me the phone would have to be sent out to another location to be soldered. He told me it should be back by the following Wednesday.
Wednesday came and went and no phone. Why? Because the District Manager had not picked it up to take it there!
So I went back two days later on Friday to either pickup a fixed phone or take the non working phone and go elsewhere. Well now the phone was at the soldering facility (allegedly) and could not be picked up. I have been told everyday by Roman that my phone would be ready tomorrow, tomorrow, tomorrow. Well here it is 19 days after dropping off my phone for repair and ITS STILL NOT FIXED!

I'm not even sure if they even have my phone anymore.but they do have the $101.17 I paid them IN ADVANCE to fix it.

I think I'm hearing courthouse doors opening on this case.

I took my I-Phone 7 to get fixed, and was told they would call me back once the repairs had been made. I never received a call back, so I kept trying to contact them and no one would return my calls. Finally, I called and was able to get a hold of a Customer Service Rep, only for him to tell me that they didn't know what happened to my phone, but they no longer had it. I said I had my receipt stating that I dropped off my phone to them, but he said "it is unfortunate and I didn't know what else to tell you, but we do not know where your phone went. " I trusted them with my phone and due to the company lacking accountability they lost my phone. How irresponsible can a company be to lose their customers phone? Be careful if you trust them with your expensive devices.

Good luck getting anything besides being screwed over. They increase prices to either make you pay an observed amount or bring it down to what its actually worth to make you feel as if you got a wondrous deal. Im very very disappointed with what this company has become and will never be doing service with them anymore unfortunately.

The most horrible customer service I have ever experienced. Stay far away from this company. Complete joke. Rip off Alert!

I could tell you my story but it's to long to type months and months dealing with them. Do not give them your business it's a scam

Amazing experience at this location. They went above and beyond to help me out. Thank you for such an amazing experience.

Purchase was great, customer support is the worst! I have placed 3 calls to their customer service team with NO response! Pathetic!