Crate and Barrel, Atlanta GA

I love this store. The staff can be a little overbearing but I think that they work for commission or incentives. I love the layout and the clean/minimalistic feel of the place. Reminds me of a boutique, higher quality Target style decor. I need to go back and get some pamphas grass for fall

This crate and barrel has all the selections you would expect at a high end home store. Everything from furniture to silverware. Staff is friendly and takes covid seriously. Parking out front can be very tough some times, but there is parking under the store as well. Access from the back

This was my first time at this location since I moved to the area. I was very pleased with the customer service.everyone I encountered was very friendly. Even more impressive, was the social distancing practices: there are a limited number of people allowed in the store, masks are mandatory, and floor guides for 6ft distance are visible along with signs. I love shopping at Crate & Barrel and it's very comforting to know that it cares about the health of its employees and customers.

Jimmie MADE my experience shopping at C&B. I was so confused at the direction for my space coming into the store and was feeling anxiety about a last minute deadline. I asked Jimmie a question, and he went above and beyond researching the item I needed, even though it wasn't something carried in store. After chatting for a minute and learning my needs, he helped me pick out the perfect pillows and decor. His design savvy and willingness to help put me at ease. Not only does he have refined taste, he was so personable and genuine! C&B is lucky to have this star human on their team.

I’m not sure what went wrong here today because I shop here all the time and spend a ton of money most of the time. We went in today to purchase a grill and some items we need for our house and the staff was so rude. No help gathering up the items we were purchasing. No assistance as we walked around the store so we just decided to buy everything online. I’m not going to give them credit for my purchase when they couldn’t be bothered to assist carrying items to the register.

The employee named Susan working behind the returns register is incompetent and unable to do basic math. Messed up my return and my purchase. Her customer service is incredibly poor on top of everything. I’ve shopped here regularly since it opened and this was the worst experience I’ve ever had here.

Wow!
I literally can’t describe in words how great of an experience I have EVERY TIME I come to this store! This is a 4hr one-way trip for me and it is WORTH EVERY MINUTE AND EVERY DOLLAR!
Sales Associate Mrs. Gloria is there every time and I THANK GOD for this WONDERFUL WONDERFUL WOMAN! She is knowledgeable, she is welcoming, she is enthusiastic, she is an all-around EXTRAORDINARY EMPLOYEE. I pray pray blessings for her and I hope she achieves and gains all of her career and earthly desires!
Today I was not only blessed to have the AMAZING CUSTOMER SERVICE from Mrs. Gloria, but, Mrs Sharon/Mrs Jamie/and Mr l. Clarence were all extraordinary! Way to go Lenox Mall Crate & Barrel!

Crate and Barrel - outdoor furniture purchase.
Pros: Online user experience is good.
Cons: Cannot deliver to promise. Lack speed to home. Product availablity or deliver dates are arbitrary and continue to move back and back. They have suppliers who cannot deliver and the consumer ends up chasing down the company for updates. They post items online that are not available to ship. They show inventory that is available months down the road and then push it back time after time. You expect product to be available by the date they publish. Be truthful so I can do what's best for me and my household. If you can't deliver, let me know so I can make other choices. I ordered specifically for a occassion which allowed for even a small delay based on their promise. With each call, one piece was ready and even as of yesterday, they want to send me the cushion but no chair. Why? Per the latest discussion, my November order is now mid-January. If you can't deliver, then be honest and do right by me. Where there is no trust, there is no commitment or loyalty. #neveragainCrateandBarrel

I know it might seem odd to rate a furniture store and I would tend to agree, but the customer service here is always so amazing. Richard in particular is such a helpful and kind guy, always willing to lend a hand.

I ordered the TRIANGLE SHOWER CURTAIN on September 9th, 2019 from CB2 and I've had issues ever since. I will never order from CB2 again. First, even though I paid for express shipping the order came late to my building. When I got the notification by FedEx and CB2 it was delivered to my building I called my concierge to confirm. I was told nothing came for me. I called FedEx and CB2 and there was no record of a signature. They opened a complaint at FedEx and as of today Oct 14th. I still haven't gotten a response. CB2 did reship the product and I got it a week later. After I received it, I decided it didn't work with my decor. I immediately shipped it back (which I had to pay for) and I still havent gotten my refund. This is my first online home decor purchase and this has definitely ruined it moving forward.

Very nice quality and high prices. But wait! There is plenty of good merchandise at decent prices also!

We purchased a set a beautiful dresser and nightstand set for my daughter from pottery barn it came in and it doesn't match her headboard. I was so bummed. So I called crate and barrel and spoke with Martin. He went above and beyond pulled the swatches for the sets I was interested in said he thought they would work. So the next day we drove the 2 hrs to the store and Martin helped us with everything. Her new set will be here on the 10th and its perfect for what we need. They even give a military discount for my husbands service. Definitely will be back!

Love everything that I've purchased here. Excellent quality, and the staff has always be helpful.

My wife and I were ready to spend good money on a living and dining room sets, but after getting the booth on the parking lot because we were picking up something accross the street and cost us $75.00, and the signs are not even redable. We decided to buy at another complete different store that was amazing Ballard designs in Roswell just got $8000 worth of business. Stop the parking scams you will loose more business

This place is amazing! Great quality but affordable! I went in for a wedding gift and one of the staff helped me decide what to get and showed us where everything was! This made it SO Easy and fun. The wrapping and customer service is amazing!

Always fun to go shopping there. Service is average, i prefer the care they give at Pottery Barn though