Farmers Home Furniture, Cartersville GA

Terrible Store. They don't stand behind their products. You buy it, you are stuck with it. Customer service is awful.

BAIT AND SWITCH FINANCING! Requested 12 months same as cash, when I went to pay it off at 11 months the payoff was over $500 more than expected. Found out they just set it up as 24 months financing.

RUN AWAY FAST! The purchasing experience is alright but after you sign the paperwork and they get your money, it goes downhill fast from there. Furniture is cheaply constructed, their delivery crews, never arrive on time, are not trained and damage your furniture and don't check to even insure it is properly put together once it's in your home. Then the process of trying to get the problems rectified is a total nightmare. I have had my furniture for 3 weeks and my sofa is already having problems and they just want me to have to deal with it through the manufacturer myself now. I will never purchase from any Farmers Furniture again or refer anyone there. In fact, I will be doing quite the opposite. This is just my story, my daughter who spent $3500 there has an even worse one!

Heather Allen and Tonya Hoole are the best! We went there yesterday and they answered every single question we had great they explained everything to us great! They even gave us the best deals and told us the best options! And they even have a great bubbly personality’s! Would definitely recommend everyone to come here and ask for Heather and Tonya! And I will definitely come back again!

The furniture there is cheap. We got a sofa that the springs and wood has broken. And I got a recliner also and something inside the chair is starting to pop. Just waiting for the chair to break down. Our television stand the doors are coming apart. It still does the job but you can tell we’re the wood is starting to warp. The television stand was put together when we pulled it out of the box. I come in there last month to make a payment and talked to women about the chair making weird noises and she didn’t even come back to talk with me. I heard her back there talking with her work friend about something else. Completely uncalled for just ignored me. If you get something there be aware it maybe cheap material and if you don’t buy a warranty they won’t help you.

They call you at least three times in one day if you are a day late past your payment. Will even go to your house ring your doorbell multiple times until you answer if your even a month late.

Bought a couch and love seat there and after 6 months had to have couch repaired. After about a year called to have couch fixed again (the stuffing had completely come out the back out of the couch I dont have small animals there was nothing that could have caused this besides poor craftsman ship) scheduled appointment never received call back to come and fix it. Made another appointment they came out made a list of stuff to order they told me i should have SAVED the stuffing falling out of the couch to put back? ! Waited 2 months for stuff to come in called them and asked when it would be fixed so we scheduled another appointment that day they called " did the parts come to your house? " no they did not? ! So after getting a run around with that, they said they would replace it. So they brought a new couch.the WRONG couch.so then we come back around to fixing it.they came out and half way fixed it. It still looks pitiful. I've had them for 2 years and they both are falling apart. It took 8 MONTHS for them to take me in this circle. I had to call DAILY or else I wouldn't hear anything at all. I learned my lesson, I wont buy from there again. I'm stuck with couches I paid 2K for that are not worth it and I'm so tired of trying to get them to do the right thing I have just taken my losses and my lesson and moved on.

Great people, very friendly! Nice furniture at great prices, I will never buy from anywhere else.

This place looks nice but the finance fees are horrible, every piece of furniture I ever got there falls apart withing a year. I switched to badcock. Badcock is better in quality, service and everything. Mrs. Tonya at Farmers is nice and polite and I like her, but I don't like the store at all. Not worth it

I have bought my couch their a couple months ago, and Heather was so sweet to work with me on that. They take good care of you BEFORE and AFTER the sale. Ask for Heather

You can't trust the management at this store. They will lie to you and I won't do business with liars. How could you trust that they would stand behind their products if they lie to you. Was the store manager and assistant store manager. Buyers Beware.

They want stand behind their warranty. I bought chair here and it broke down and its not because I weigh 225lbs my wife owns same chair and she bought her at same time and she only weighs 238 lbs.

I had really great service at this location, the staff was very patient and helpful. I had shopped around a lot before coming here at other buissnesses (in stores and online), the prices at farmers beat all of their local competitors by far. I would recommend shopping here first, don't waste your time anywhere else.

Took it upon themselves to charge my card without my authorization or knowledge causing me numerous overdraft fees with my bank. Giving 3 stars because they did resolve it but it still was a big inconvenience being out of my money for a week.

Very good customer service. I had a defective Sofa sectional and after 3 months they returned it no questions asked and very prompted. "old school Customer service" thanks again