Firestone Complete Auto Care, Chamblee GA

Despite having an appointment I had to wait nearly 3 hours for a simple checkup. My tire pressure light came on AFTER the service, and the guy at the desk had a terrible attitude to top it off. Not coming back again.

Firestone was very professional, gave details, competitive pricing, warranty, timely service, and personable.
And most important, my car repairs provided me with safety, dependability, longevity, and a greater performance.

I had a flat tire and they were about to close with several customers before me while The manager was sweet enough to fix me up anyway. Thanks sooooo much

Very sad I make the appointment one day before, spending lot money on my work vehicles and personal on total 6 cars doing service in this location so think about, wasting Custumer time is money for everyone, your Custumer time is money for your pocket.

Horrible service. I dropped my mustang off at 8am for a simple alignment. I called back at 12 to check on it they send "we don't know we can't find the paperwork.we'll call you back in 10min. In one hour I called them back and the guy stated. I said we will call u back we are busy. I called back again at 3 and stated I need to know about my car. John stated that ur car is ready. As far as ur exhaust u need a muffler shop for the right clamps. I asked a couple more questions and he rushed me off the phone. When I got there. He (John) cashed me out and never said what they found or have me any kind of report. John Britton the manage didn't even say thank you. Only "here you go" and gave me the keys. Horrible service. Wll not be back. I walked out. Very disappointed. Location 5578 Peachtree industrial Blvd. Chamblee GA.

Had a flat on the way to work almost in front of this place. They were severely understaffed and couldn't get to me right away so I left my car with the instructions to get 2 new tires with the good rear tire to be used as my spare. They closed early that day so picked my car up the next day. My flat spare in the trunk and an unmounted tire on my back seat. It doesn't seem like they really cared if I had a good experience or if I would want to come back, which I won't.

Customer service with John B. (Manager of Vehicle Services) are very sub par. Not only did the customer with the white service truck have an issue, the customer in the lobby pulled me aside and stated she had an issue as well. I went in for tire check and oil change. John nor his technician did not inspect my tire. After demanding that they check my tire, he stated it just needed air. After an argument with him he then saw there was a nail in the tire and wanted to charge me for a tire that has road hazard coverage. If you are afraid to stand up to individuals like this, I would suggest not going to this location. John lied on several occasions and for this, I will never visit this location in my life

The wait is never long and the deals are awesome. I had the pleasure of working with Joya (hope I spelled that right) who provided above and beyond customer service.

They changed all my tires and I got an alignment-very quick friendly service. This is the second time I've purchased my tires from this location. Great customer service will keep me coming back!

It takes 1 hour to finish the change oil. It’s so ridiculous. Very slow service and the Front desk guy he is rude. I will not going back here again

I needed new brake pads, they said they had to give me new roaters too by their company policy because one was warped. Then they wanted to get a "shipnent" of brake pads because the cashier girl doesn't like putting different manufacturers pads on at once, which is something I had to figure out on my own, and they were lying about having already changed our the roaters to scam me. I will not go back to that store or any Firestone because they are liers.

I changed my drive belt for Honda Crv because Honda recommended it. The new belt started making noise after I change it.

Scammers scammers scammers.
I was here yesterday to get my flat tire repaired. They inspected the tire and told me it cannot be repaired and i have to buy new tire. I asked multiple times but the only reason they say is sidewalls cannot be fixed. Then i called another privately owned shop and the guy asked for pictures. I sent pictures and he said he will fix it. I drove to him and he fixed it in 15 mins for 20$.

I love this place I always have the best luck when I go.customer service is awesome everyone is so sweet and professional ️

These guys will RIP you off. They warped the radiator support on my truck and told me to take it to a body shop after they charged me 300 dollars more than they quoted me.

The guys here are awesome! Always friendly and up front with you. I've been to other places and always would get an uncomfortable feeling, but not here

OMG Darrell was amazing. I called first and told him my dilemma. He was patient and kind. He was also very firm and informative making sure I understood that just because a tire has a warranty there are things I needed to do to extend the life of my tires and alignment. They are always professional. Going back in a few days for a rotation!

I think I would be better off ordering services through a kiosk, than ever having to talk to customer service here again.

We are very grateful for the prompt and efficient service we received from Jhe’rell Daise, he helped us get back on the road quickly. Thanks again.

Awwwwesoooome! I got sent here from Tires plus on Piedmont in Buckhead after they told me they had my tire, which they didn't. Close to closing, Firestone still took me in, got my tire changed out, and at a reasonable price in a matter of less than 30minutes. I'm happy about this because I have to travel 4 hours tomorrow morning and everything will be closed. Val K was a very friendly service member and made sure my experience was satisfying. Will make this place my first stop in the future.