Geek Squad, Athens GA

Huge shout out to Brian! I brought my phone in needing the screen replaced. It was covered under Apple care and was replaced free of charge in a timely manor which was very important to me!

Brought out computer to them to install a motherboard. Ended up having to get a different motherboard because the one we had bought wasn't compatible with our tower and a new fan to go with it just because the original fan wasn't compatible with the new motherboard. They kept us updated through its progress and told us about the motherboard issue and the fan issue as soon as they knew and were very informative about what was needed. Only issue was when we got our tower back the fan was extremely loud and the computer wasn't connected to a large chunk of the storage. We brought it back and they owned up to their mistake and fixed it. Overall a positive experience. Also great customer service from the employees in store and the employees over the phone.

Took my computer in for a screen issue while it was still under warranty. They sent it off 3 weeks ago, and I checked yesterday and saw it was ready. Had to schedule an appointment for pickup just to be told that they weren’t able to work on the laptop and i that I needed to call acer customer service directly. No one ever called with an update, so this was a surprise. So basically my wife (who is in school) and I have wasted 3 weeks for them to do nothing.

The power supply in my wife's computer died. I replaced it, but the computer didn't turn on. After checking it into Geek Squad, the agent (Ethan) determined it was a simple error as reseating all the wires powered it on.

The total turn-around time from check-in to pick-up was four days. We needed an appointment for check-in but not during pick-up. Agents were communicative and knowledgeable during the entire process.