Metro by T-Mobile, Fort Oglethorpe GA

Sold me the worst piece of junk I've ever seen and refused to return it within the 14 day window I will be switching

Some of the women working here are absolutely horrible. Rude and unhelpful. Every time I come here, I remember why I hate it.

Purchased a phone on 05/08. On 05/10 realized my dexcom medical device app was not compatible. I called Metro on 05/12 and they said I could return the phone within 14 days with receipt and in original condition. On 05/18 I took it back to the store. From the start, Josh did not want to exchange the phone for one that my device could sync with. I explained to him the issue and that I only wanted to exchange it for another one that would work, a Samsung. I told him I already spoke with Metro. He told him during our conversation: 1) maybe they did not explain the return policy, 2) he could not even read the small print on the receipt and underlined the wrong item he thought was the return, 3) they are independent of Metro and Metro could not tell him what to do, 4) I could only exchange if it was a new line and not an upgrade. So, I asked him to cancel my service. He told me he could not do that. I called Metro back. They apologized but said they could not resolve the issue, only the store I purchased from could and it is up to the store wholly. I called 2 other Metro stores and asked them anonymously if I could exchange the phone I purchased for another, a more expensive one mind you, and they said yes. I decided to contact the BBB. When I called the store back to simply ask for the manager's name, guess who it is? Correct, Josh. And he refused to give his last name saying it was his right to not disclose that. I am not sure about that with a public business but I will investigate it as well. I also checked the return laws with GA and a business does not have to give any resolution but are encouraged to post the policy. The policy for an upgrade is NOT posted in appropriate letter with the policy for a new line. In fact, there is no distinction between the 2 until you look way at the bottom. I literally just paid 396.54 for a phone that is not useful, is not unlocked for 180 days of service, and is no different that the phone given to new customers. I have been a customer for at least 10 years but am no longer. I can see why they would want to hold onto the money so much more than the customer but it is insane that because of my name (upgrade vs.new) I am not entitled to the same refund even though the phone is the same. The moral here is: DO NOT SHOP AT THIS LOCATION!

Just called and the lady that answered was so rude. I was asking about an upgrade that I saw in an email. And she told me that they didn't do that at her store. She had such an attitude.

Just bought a Motorola power G 2022 in July. Wifi doesn't work unless I'm parked somewhere. Never had problems with my LG phone. Took it by the store to find out the problem. They were not helpful.

Went to get a new phone and service for my teenager and they were great. I loved that they explained everything to him as well as me because he is learning responsibility so it was a good adult transaction for him