Office Depot, Suwanee GA

Michael is very helpful and gives great customer service. Helped us find the perfect office chair.

I went to this business in search of an office chair. Once entered, there was no greeting. In fact, it looked as if there were no employees there.

I found the area where the office chairs were. Just like most everyone, compared the prices online and found that they had prices cheaper on the Office Depot website. Went on a search mission to find an employee, and I asked if they would price match. This was on the Office Depots website and was told they would not price match.

Also, when you enter the chair in the search bar, the searches appear. The one showing up on the Office Depot website will show a cheaper price, but when you click the link of the cheaper price, the total price changes by approximately $50.

I had to go back to the drawing board on do I do business at this location or find somewhere else. Due to time restraints, I still ended up buying a chair, not only did I buy it, I became an Office Depot employee for the moment by having to use their dolly to bring it to the counter and even on the box it shows 2 people should be lifting it, I couldn't find an employee to assist.

I would not go back to this business. Also for us veterans, there are no types of discounts.

**UPDATE**

NO RESOLUTION

I was told that a MANAGER would reach out, and they did. I received an apology. The price they say I went to in the store was $100 cheaper than the online price from Office Depot website.

After the apology, training would be implemented to the said employees, but still didn't honor the price.
Also, this MANAGER had the nerve to use my personal information and look me up on social media! I don't know what his intentions are but just letting you know what you're dealing with.

THE PERSON THAT RESPONDED SEEMS THAT THE MANAGER VIEWING MY SOCIAL MEDIA IS OK. HE ALSO DID IT THE VERY NEXT DAY AFTER INFORMING MS. PAIGE

This place sucks they don't call you when your documents are finished avoid this place and go somewhere else they will loose your information and paperwork and say they don't know what happened

Bought an HP ink cartridge that was defective and took it back for a replacement. I was told by the Sales Mgr that I would have to address it directly to HP and my time for return expired anyway. I initially left a negative review on the store’s website that they did not stand behind what they sell. Within 24 hours of my post, “Paige” of Office Depot’s social media service responded to my post apologizing for my experience, requesting my contact information and elevating it to the District Manager to address my issue. I was contacted by Ms. Foster the District Manager who, upon hearing of my experience, graciously offered to replace the defective cartridge and offered a $25 gift card for my trouble. She informed the store’s General Manager, Matt, who was extremely helpful in waiting on us and resolving the matter to our full and thankful satisfaction. Office Depot went above and beyond in addressing this issue and demonstrates amazing customer concern and responsiveness to its customers.

Grateful for the help I received there every time. Go see Billy if you need any printing done!

My cashier took the time to look up the item I purchased on the web site and gave me that pricing which was much less than the store price. Very nice of Billy to do this for me.

The store associates/Manager Billy and Ken Davis were exceptionally kind and helpful. They went way out of their way to help me out with my school purchases. I am so happy with Ken Davis, he was just amazing.

Very hard to find items. Tried ordering online and orders were incorrect, changed without informing me, or took longer than stated for delivery.
Not a huge fan.

This is my first time visit and Billy (the crew of office depot suwanee) is very helpful. Thank you!

If I could give this a negative 100 for customer service I would! The service was beyond terrible. DO NOT SHOP at this store EVER! I drove 15 miles to Flowery Branch store.

If you would like to know what legit customer service is, come see Ken Davis over at the Suwanee location! He will make sure to take care of you and give the best customer service.

My wife needed some documents printed and Matt Brown is the best store manager EVER! I asked Matt who his best copy and print personal was and he directed me to Heana which did an AMAZING job on printing and laminating my wife's documents.

I needed help on choosing a printer that best fits my needs for my business. Mr. Ken Davis took his time to explain each of my options, and walked me through the whole process. This has definitely been one of the best customer service experience I have had in a while. This is definitely my go to location. His customer service is unmatched!

Exceptional customer service. Billy was professional, knowledgeable and courteous I could not have had a better experience.

In and out within 30 mins! Kierra was great! She was able to help me and got my order right with every detail. Very professional.