Roto-Rooter Plumbing & Water Cleanup, Norcross GA

Kostadin was amazing. He would not leave until he was sure everything was fixed and working. Superior job!

I was extremely impressed by how thorough and professional Mike was. He answered every question I had put my mind at ease with choosing Roto-Rooter.

RWS is the worst home warranty company ever. Thang came to do a job for me, both sewer lines were clogged and I didn’t have a toilet that I could use.
RWS cap for the job was much lower than the cost. I explained to Thang that I am retired and could not afford to pay the difference out of pocket. He got Brain Smith his wonderful compassionate manger on the phone we talked and I explained my situation to him and being the godly compassionate person he is approved the request and allowed Thang another godly compassionate very professional person to complete the job. Thang and Brain showed me that there are professional people who are not just out to make money. It matters to them how they treat people, especially seniors.

M. Freeman

Mike the plumber was on time & did a great job. Had some unexpected problems but was very professional, courteous, friendly & very informative to what i needed. Thank you! Mike & Roto-rooter

Tech was good and knowledgeable about his work. He explained the repair options prior to starting.

Konstadin, and his Roto-Rooter team, are amazing! Professional and courteous, hard working, and honest. All of my questions and concerns are answered, and explained in detail. Our school has worked with Roto-Rooter and Konstadin since 2015! I wouldn’t trust anyone else.

The technician Mike showed up ready to work. He was very knowledgeable and explained what he was going to be doing. He had a very good presence about him. When he completed the job he showed me what to do in the future and gave me some tips. I would definitely use his services again.

They had a great tech out within an hour of calling to resolve a faulty water line in my ceiling. The tech, Adair, did a fantastic job and was professional, confident, quick, and personable. While I don't want to have another plumbing issue, this is who I'll be calling should it happen again.

Both Cory and Trent were prompt, efficient, knowledgeable, and friendly. They arrived quickly and took care of the issue in a timely manner. Their level of professionalism coupled with their personable demeanor is exactly what I look for in a business. I would highly recommend roto-rooter.

We were very pleased with the service we received today from Kostadin. He was here quickly, explained the problem throughly and fixed our issue the same day.

On 9-20-23, Cory Rothbarth and Trenton (last name unknown) came out to repair a leaky faucet in the bathroom of the master bedroom. I explained how another plumber (let's call him PX) came out and "fixed" the leaky faucet but when he finished, the faucet leaked more than it did when he allegedly fixed it. I even had to manipulate the knobs in a certain position to get the hot water spigot to turn off but even then, it still leaked / streamed.

PX told me the faucet was leaking because I needed new faucets. I’m not sure I believed him but I ordered new faucets anyway. I chose not to hire PX again. I wasn't sure I could trust the quality of his work. And since I had used Roto Rooter 12 times before, I figured I could trust the quality of their work.

When I explained what PX had done, Cory asked if PX checked my water pressure. I said no, Cory checked my water pressure and showed me how it was too high. He said the range should have been around 45 (I think) – mine was 81. He explained that high water pressure could be the reason the faucet wouldn't stop leaking. He replaced the old pressure regulating valve (which was installed by Roto Rooter in 1999).

After that, Corey installed my new faucets. This took some doing. He started around 5: 13 pm and didn't finish until after 7: 00. He had to go to Home Depot (about a mile away) and get two water lines, hoses (or something like that). He said they were about $28.00 and charged me for them. When I asked to see the receipt, he said company policy prohibited him from showing me the receipt. Of course, we had words about that but I let it go.

TO THE OWNER OF THE COMPANY - it's not a good policy (it’s a HORRIBLE policy) to keep customers in the dark about the cost of ANYTHING. Roto Rooter prices are already far too high and to feel like I'm being charged $28.00 for a $5.00 water line (which could not be verified), is unconscionable. But I digress.

My house is old (built in 1976) and Cory had to saw something away and do some other things I’m sure he hadn’t planned to do. The bathroom in the master bedroom is small and the lines are inside a small cabinet. Hence, he had to deal with being in an uncomfortable position on the floor to complete the job. When the work was finished, the fixture I chose was perfect and added beauty to a small space.

Cory and Trenton arrived on time (3: 30 p.m.), they were very friendly / very polite, and they took time to explain things every step of the way. The job was VERY pricey but the satisfaction (and peace of mind) of a job well done was worth it.

Thank you, Cory. Thank you, Trenton. Thank you, Roto Rooter.

Mike was earlier than expected and got right to work finding and fixing my burst pipe. He was very efficient and made sure I knew what he needed to do before doing it every step of the way. Also, as a female, I didn't feel like I was being taken advantage of in my already stressed state of mind. Hopefully I will never have this problem again, but if I do, I will be calling Mike!

Service technicians were responsive and professional. Only giving 2 stars because the Business Office is unresponsive to customer questions and concerns. The Business Office has been very difficult to deal with. You can leave messages, emails and no one will respond back to you. The Business Office would get 1 star.

Update. Received a follow-up call from S.in the Business Office. The opportunity to explain everything from start to finish was what I was looking for. S.listened to my questions and concerns and was able to address and answer them. To reiterate again my initial concerns were not with the technical service. Eventually was able to get the forum to address my previous questions and feedback.

Mike was awesome! Got it done quickly and talked to me about what he was doing and how to help prevent future problems.

I noticed a issue with leaking in my basement crawlspace at about 5pm yesterday related to a previous (substandard apparently) install of a water line to my fridge ice maker. I called Roto Rooter and asked for help. After a little co-ordination a service technician named LOGAN showed up. He assessed the issue quickly and told me what was needed and he proceeded to resolve the issue for me. Rarely do I come into contact with someone with his level of customer service. He is the nicest and friendliest guy and knew what to do. Definitely a 10+ experience and i will be happy to refer anyone who needs a plumber to contact RR for service.