T-Mobile, Atlanta GA

Manager of this store is dreadful and not interested in doing actual work. He directed me to call customer care to address my issue, I politely asked if he could do it and he refused. I called customer care and when I said I was in the store, she (without any prompting of me) noted that usually store manager calls customer care in such services to assist the customer. Clearly the manager here is not interested in doing his job or assisting customers.

My husband and I went in last night to look into upgrading my phone. Ruth was very thorough in explaining our options and we left satisfied with a new phone. If you’re in the area, I absolutely recommend this location compared to others in the area.

This is literally the worse experience I ever had with any phone company in my entire life Please ran far away from this location! I wish I could give this location a 0 star. The assisant manager is horrible.

We have had the best customer service ever with James over the past 3 weeks. I added 4 new lines and 5 new phones to my plan, and with this had a few issues with the T-Mobile system. He worked diligently to do what was right for the customer. James answered all of our hundreds of questions and went above and beyond until we felt satisfied. We cannot recommend him enough. Thank you!

My boy Kelvin got me right in a matter of 30 to 40 minutes and I took him through alot but his attitude didn't change. He's very respectful and moves swiftly! And to find out he suppose to been off today made it even better. Me personally HE NEEDS A RAISE!

I have had a very terrible experience at this store, a retail manager Ivan for the second time he refused to assist me and all because he needed me to pay $21 dollars before he help me with my devise, Ivan has no skills of a manager he is miserable! No skills what so ever. T-Mobile can do better, payment before service. You can sale anything service is where is at.

Went at 6: 36pm, hours are posted open till 8, it was closed. Absolute nonsense & won't be back

I very rarely take the time to post reviews because most sales and service people are just average in my book.

Javon Savage, at T-Mobile Cumberland Mall is a true genuine person. I first met him at the kiosk for t-mobile in Costco Cumberland. The store was about close but he took the time to answer all my questions and concerns even though I was not ready to decide.

Javon impressed me so thoroughly with his easy going knowledgeable style, and didn't pressure me. He gave me his personal cell and stayed beyond the store closing.

As a result, he made a.personal appointment for me to follow up with him at his store the next day in the mall. The install of my new phone took a long time for software to download but he remained cool and collected. He now returns my texts well after the sale and is always happy to help. He has earned this.customer for life.

He gets 10 + Stars in my book.

Paul V.

Helpful, I was helped and greeted upon entering the store. They had what I needed, and I was pleased. Thanks, TMobile experts.

I am writing this review to specifically recognize the T-Mobile associate that goes by X that works at T-Mobile store in the Cumberland mall and at the Costco Cumberland T-Mobile kiosk. I visited the T-Mobile store and the Costco kiosk multiple times over a period of months as I was doing research to see if T-Mobile plans would be a good fit for me. Each time, X was very knowledgeable about the products and T-Mobile signup processes and was very easy to talk to. On the day I was ready to make the switch, unfortunately he was not available however, he personally made sure I was taken well taken care of by his associate Erica C.and I would like to recognize her as well for her great service. After I purchased my new T-Mobile services, X went above and beyond to address a concern I had with the new account, and he was able to address it within a day. Costumer service at its finest!

Cristian was an amazing help when my phone display went out! Got me a new phone within 2 days (special order)