T-Mobile, Gainesville GA

My husband and I recently went in and were attended by the Manager Vianney, she helped us with the purchase of a watch for our son. The process was easy and smooth. Great customer service we’ll definitely be back again! Our son loves his new Apple Watch!

Manger vianney had Great customer service
Went in for a watch for my son she help us out Quickly & Efficiently

Recently relocated to this area. Jeremy assisted me in buying a new iPhone with solid advice regarding other model variations. Knocked it out of the park, young man! 5 stars! Thanks very much for your time and attention! Very satisfied. He is a great representative for your business!

They need more friendly staff. You go in there and they hardly help you. Its like they drag their feet to get to the counter

THREE employees shown in the picture were helping a woman. My hispanic mom and I went to the iphone area to wait that at least ONE of the three employees asked us what we needed (since we didn’t want to interrupt whatever the three of them were doing with the woman, besides giggling) we stood there waiting for more than 20 minutes and not even one of them came to us to help us buy a phone. Another woman came in and one of the guys immediately asked her what she needed help with, he immediately helped her. We stood there 5 more minutes and finally left. 3 employees working there and for some reason none of them provided any kind of customer reason but a “hi” when we came in. Incredible.

Excellent customer service during my visit. Vianney was very helpful and knowledgeable on recommending the best business plan that suited my needs

Horrible sales rep locked the door in my face 5 minutes before closing. Avoid this location

I went to the T-mobile store on frontage rd in Gainesville on Saturday because I had lost internet service on my tablet though I was still paying for it! De Maria was very professional and kind and not only provided me with a different SIM card, but also spoke with the T-mobile customer service rep on the phone and then went out of her way to install the card on my iPad! Thanks very much DeMaria! You restored my faith in in person customer service! The industry needs more people like her!

DeMaria and bryan! You are the best. We were in horrendous situations. My bff just moved down not to long ago and short version we needed a new SIM card and an unknown tracker pulled off of their phone because well crazy people huh am I right? AND THEY DELIVERED! They went beyond my expectations of a little corner store type of store. Heck I don’t get this kind of service in those big elaborate shops. Super nice, super convenient, and absolutely amazing service. That women deserves a supervisor job if she isn’t already. I felt at home and I could not have asked for anything more from them. Fantastic and will never go anywhere else for anyone of my friends phones needs again. Also found out my plans WAYYYY cheaper there so more then likely switching over myself.

We waited over 40 minutes for someone to help us after we were told by another store they did sprint accounts. When we did finally get some help we were told to go to another store. Get it together T-mobile. Tired of playing mary-go round with stores just cause I still have a sprint account.

Great experience with the all the staff, Michelle took care of me and it was knowledgeable fast and great with the service I received, Thank you.

I switched from Metro to T-Mobile. Got 3 phones 1 iPhone13 and a tablet. Great family deals.

Polite, knowledgeable staff. There are not many deals or discounts, but that's a corporate problem, not a local one.