The Home Depot, Loganville GA

This message is for the owners, general managers and department managers. If you do not fix your in store customer service you will end up losing customers. An entire department should not break down because there are 3 customers waiting to be served. Your employees are horribly trained. Not once did anyone acknowledge us while we were waiting nor did they call a floor partner to help. You need basic training on how to handle a rush. You lost my business tonight and I probably won't ever be back to this location.
A simple solution is for every team member, manager on down to have a floor partner from a different unrelated department when the rush comes you have these specific people trained and ready to help and with more customers comes more help. With each department having a manager and an assistant there are now four people automatically available. Or you lose business like tonight. I will order my stuff direct from the manufacturer online and forego the hassle of dealing with inept untrained poorly focused ungrateful employees and the companies they work for.

The best Home Depot ever! The BEST COSTUMER SERVICE? A big shout for the management (specially Dasha) big story short I work for a church and we needed a pallet jack immediately for some church emergency and there was no one available near us for rental or purchase…out local Home Depot let us borrowed it and they save the day!? What a great heart THANK YOU HOME DEPOT (Dasha) ….

I had a large delivery to my home in Loganville on April 11th and the driver was very careful not to damage my lawn or driveway. Very impressive.

They had exactly what we needed. I took no time we were in and out with great customer service.

Such great service! No ask is to small or to great, such friendly staff, always checking in to see if we need more help. Had several large appliances also from here, great service on delivery.

This is the second time I have paid to have measurements done for something and then never called back to go over pricing. The first time was flooring, they came to measure then never called me to go over pricing. I went with another company to get it done. I just had 2 doors measured to upgrade exterior doors. They came and measured and I was told I would get a call the next day to go over pricing and have not heard anything. Don’t try to get anything done to your home through Home Depot. They take your money to measure and never follow through.

OMG! What a great place! I would live there if I could! Just kidding. It's a Home Depot. Besides, all the toilets are just displays. They don't really work.

2/25/2022, what a difference a day makes.went to pick up my order had tp pull to the bay area because I had my trailer. The folks were amazing, fast, professional, very polite and efficient, totally different from what I got last week. 3/18/2022 ONE STAR Home Depot needs to work on their online pickup orders! I waited for 25 minutes for the order to come to my car, only to have the guy tell me they will be out with the rest of your order in a minute. 15 minutes later I called, yes they are working on it, 10 minutes later I am on the phone again and a girl comes to my window telling me THEY DO NOT HAVE ANY of my fence posts! Now remind you, I was informed by email, yesterday that they are there and ready for pick up! Went to Lowes where I had to pay $1.50 more each. When I got home and called online customer service to cancel the posts she said I should be upset. The order actually indicated that the items were "picked" which means already set aside for my order. WTH Home Depot.

Mike U, help us to get what we need it at the shelving area, thanks Mike you have a great costumer service

Excellent store! Super friendly & helpful associates, easy to find help, quick key cutting, THE BEST curbside pickup! My new favorite Home Depot!

Mr. Harvey in the appliance department was awesome. He is very knowledgeable and helped us purchase our appliances. He was very helpful and friendly. I will ask for him on my next visit to Home Depot.

I paid the measurement fee for whole house ($8000) carpet. Was told by the sales lady that furniture moving was included. Lady came to measure & wanted to charge me an additional $450 to move furniture, some furniture she included was not even in the rooms to be carpeted. I’m almost 70 & was told I’d have to take my beds apart & reassemble them. I was misled. We went with another carpet company, got the same carpet & pad ($1000 less) & they moved & replaced all our furniture doing a beautiful job. So please beware. It took up 2 weeks of our time while moving into our new home. And threw away $35 bucks. Disappointed

Staff too slow and unorganized. Chances are you’re gonna waste some time getting the things you need fast.