The Home Depot, Lawrenceville GA

Darvin went above and beyond to help me get my delivery. He could’ve just said, “Sorry. You’ll get it Saturday! ” But he knew I needed my lumber before Friday. Without hesitation, he committed himself to do everything he could to help me. He reconfirmed for me that some people do have integrity and take pride in the service they deliver other humans. And he proved to me that he is truly a very special person. Today, Darvin was my hero! He truly saved my timeline with four contractors. Without his compassion and desire to help, my project would have been delayed weeks. I’m soooo grateful! Thank you, Darvin! You’re a wonderful human!

I always find what I'm looking for. Their products on clearance are clearly visible and with prices significantly lower than the original price (contrary to other stores that just lower a dollar and put a big yellow clearance tag). I find helpful people, especially the tall man in the window/door department. I have changed all my windows, door, garage doors using the products specifically from this store and my husband and I doing the labor. We've renovated so much and have been really helped by this specific Home Depot with prices and product availability.

Rodrigo can blow my back out any day. He’s such a hardworking man and he never fails to assist me in the garden center. Always love to come just to see him.

We went to the Lawrenceville Home Depot to see about having a door installed. The initial visit went well. The worker was helpful and set us up for an in home measurement. A few days later the contractor called me to schedule the measurement. The night before the measurement the contractor texted me with a completely different two-hour arrival window than originally agreed to. The measurement was quick. Over the next week, I spent hours calling, being put on hold, and being transferred around trying to get through to a human at Home Depot just to get the results of the measurement. The workers I actually got through to were not able to be helpful due to limitations such as not having access to view or do things. I highly recommend not using Home Depot for services like this unless you can go to the store every time you have a question or need to complete a task.

Every time I go to Home Depot it's always hard to find someone to help me and when I do then I wait in line. I never have this problem at Lowe's cuz they're usually fully staffed

Remember when Home Depot had workers who cared, knew what the products were and where, asked if you needed help? Now it’s a place where adult teens can text on the phone. Three workers on one aisle just staring. Not one looked our way. One actually stood in the middle of the aisle. Cashier had the audacity to circle her name on the receipt and circle the survey! She never smiled or asked a question. Funny, her name was “Happy”. This is definitely a do it yourself warehouse. Even have self checkout which is actually a relief!

No help in the isles to help find anything. This was not one dept. It was all isles. Finally found what I wanted with the kind help of a. Lady named Annie. This was not her job took the time to help. If it was not so far to Lowe's I would go there

DO NOT COME HERE. So many rude employees. Literally got ignored the whole time I was there even when I was struggling to push out a cart full of stuff that was somehow left in the middle of the aisle. Several employees walked past and did nothing to help. Employee at self check out had someone go in my place at the check out because I left for a few seconds to get something then had an attitude with me about it. LITERALLY NEVER COMING HERE AGAIN

Had a curbside order which I placed on yesterday. Arrived today to pick up. Followed instructions to pick up but waited 30 minutes. Finally contacted the store
Was told ok. Then someone came to car and said no order in my name. Checked my ID came back and delivered order. I will never use them again

The first upsetting moment was when the lady working at one of the return registers almost hit us (my mom, sister and I) with boxes she was putting on top of a shopping cart. I wish I could remember her name, however, she never said excuse me or I'm sorry. She kept putting the boxes on the cart then turned to my sister and asked what she needed. My sister had a few items that she needed to return or exchange. She asked my sister to swipe her card (turns out that she used cash) : since she paid with cash she was told by the cashier that there was nothing she could do for her because she'd lost her receipt. We asked if she could get a store credit or even exchange the items for something else, she cashier responded "No, there is nothing I can do for you unless you find your receipt. " I don't like this new return policy, we are human beings and we do lose things from time to time. There should be something in place for people who lose their receipts. Telling customers that there is nothing you can do for you and turning them away is not good customer service! Time to shop at Lowes~

Everything in this home depot is nice the store is fairly clean, especially the restrooms they are spotless. But they really need to train there employee's.i was meant with a really rude interaction by a lady named Terry at customer service to which my surprise she is the supervisor they told me when i asked around. I wanted to ask a question and she ignored me for like 7 minutes it seemed she was on her phone. I then proceeded to ask her for help and i didn't really know the name of the item I was looking for so i was trying to describe it to her and she rolled her eyes to which she thought i hadn't catched on. If she is like this to customers i don't want to know how she treats the other employees. Very rude and unprofessional. Other than that the store is well put and organized!

Buying something from here online, yeah never again. 3 days after it was suppose to be ready and it’s still not ready and I can’t even according to them get my money back because I ordered it from THEM online. So I guess I just gave them a $600 tip. Never again.store either

If you look younger than 30 you will not receive help. I went to appliances to buy a washer, dryer, and refrigerator. I wanted see everything in person and had questions about delivery and installation. No one acknowledged me nor asked if I needed help which wouldn’t be a problem but when someone older than me came to the department they were helped right away. I stood around waiting to be helped and was brushed off to wait for staff that wasn’t in the department. I left and will just go to a different location.

Terrible customer service. Floor installation has been push back again and again and again because no one seems to know how to do their jobs. I beg of you, dear consumer reading this, do not make the mistake of going with Home Depot. I definitely regret it. Save yourself!

I had the worst consumer service at this store. To the point I had to call the store in order to have some one help me. Before that I was given 3 different isles by 3 different employees and all 3 where incorrect.

Finally, The gentleman who did come to assist me told me that I should have just ordered it online. Not the advice I come to your store for.
I like Home Depot. I’m sad this trip is leaving such a harsh impression on me.

Went into HomeDepot this morning to buy some pinestraw ask if they had some and they did but only in rolls I was told that each roll was the same as 2 and 1/4 square bales at $8.75 each bought 10 of them and when I got home to start spreading them I'm like there is no way there is 2 bales here and I was correct it might be the same as 1 square bale and no more so what a rip off how can you rip people off like this

I went to the delivery department about questions I had about a delivery I placed a few minutes before I went to the store, the guy that assisted me was Sebastian, he was super friendly and helpful, since o didn’t know much as to what I bought he was so kind and patient and explained to me better options that would more convenient for me

I am one of the home depot pros and I spends lots of money in their stores. This home depot is the worst home depot ever. Terry Ann is by far the rudest and meanest person that works there. She has no knowledge and respect towards customer. Their store manager Larry and his assistants will do everything in their power to loose a customer. They are extremely rude. Please listen and take ur money to lowes where you get appreciate it. The only person that works their that is very good and respectful is assistant manager James. I would give this store personal -5 if could.

This is actually ok location employees are friendlier than the rest of HD in lawrenceville I just wish they would mark 70%off wood damaged better so they wouldn't give me hard time at the register I feel like I'm stealing trying to explain that is discount wood most of the time they ignore it and charge regular price so I do.my mathematics before I go pay

I come here so much for my cleaning supplies. They always have what I need.plus the gardening options are great! Did you know you can order plants online