The Home Depot, Suwanee GA

I was told to pick up an item that is in clearance from a different store here in Suwanee. However the store refused to honor the other store price.
I’m done with Home Depot.

Always hard to get help here. Someone finally came around to unlock the cage where the tool was that I needed otherwise OK.

FAST CUSTOMER SERVICE PICK UP THE GUY WAS EXCELLENT AT 6: 30 A. M AS I WAS GOING TO A GRAND OPENING OF A NEW SHERWIN WILLIAMS PAINT STORE IN CUMMINGS GA

Monday morning and there's only one self checkout open and now that they have to check you out personally the line was way too long. Also the whole store only has six of the stand-up lumber carts you cannot put PVC pipe on flat carts. It just won't work. It ends up on the floor. Heading to Lowe's to buy 100 ft of 3-in PVC. Very inconvenient but they have lots of stand-up lumber carts. The management needs to know these problems are affecting their bottom line.

A huge store full of work equipment. There are a large number of different departments which is very nice. Each department provides wonderful service. A highly recommended store. Love her garden department.

My experience is typically very good, but recently I had difficulty getting help when purchasing almost 100 pavers in terms of easy loading into my truck. The garden center staff was not very helpful.

I hate bad reviews and it takes a lot for me to give one. At Brookwood at 8am, 15 1*4 + some other items. Then to paint dept, no one around so waited to have some paint mixed. Ask two associates walking by, said they would call. 10 min later I called paint dept on phone, rang long time no one picked up. Back to operator, they announced paint needed help, by now 4 folks in line. 10 min later called again, waited 10-12 min again then everyone left. Left paint on counter had to use self checkout (no big deal) for lumber then left headed for Sherwin Willams around corner. Normally this is a good place, must be having a bad day.

Home Depot is one of the greatest brick and mortar warehouses. This one has great staff, high quality items, and good hours of operation.

Needed to make a purchase using my Home Depot credit card. Employee was impatient and didn’t want to assist finalizing my purchase.

Always a great place to visit and interact with the customer-friendly and knowledgeable employees

I always have a good experience when I come here. Everyone wants to help you find what you need, and they don’t rush you with it. Obviously they have incredible selections with great prices. Definitely will continue comin here for a long time.

I used to enjoy shopping at this location, but a recent encounter with one of their employees was very unpleasant. I tried to purchase a power tool, and this particular employee flat-out told me that he clould not unlock it (fair as not everyone may know the code for padlocks on power tool cage doors), but then he proceeded to tell me that no one would be willing to help me get it unlocked since they would be closing soon! I realize that being within 10 minutes until closing time, it's not necessarily what they want to do, and they want to go home. However, when there are still customers in the store BEFORE CLOSING TIME that want to make a simple purchase at the self check-out and be out of there before they even lock the doors, I don't see why he couldn't get an employee working in the tool department to unlock it for me! Unfortunately, they lost my business that evening. As someone who works in an enivroment dealing with direct customer interaction, I can't imagine how someone would feel if I told him or her that I, or anyone else working would be unwilling to help solve his or her issues because we would be closing in 6 minutes!

Went to get my key copied so I walk up to the guy that was copying multiple keys for a white male and the customer was kind enough to allow me to get my key copied in the middle of his order. When the home depot employee looked back at me all of a sudden he can no longer make key copies because “it wasn’t his station”. He walked away after he finished with the first guy and said he’ll find someone to help me and went to talk to a different customer for a few seconds and wondered off. I turn around looking for another person that worked there, I saw a guy near the checkout area and I politely asked if they can call someone for assistance. He said “no go to customer service” I walk over to customer service and stand their for 10 minutes before someone calls me up and finally they make a call on the PA system that I need help at the key station. I go back and stand there for another 10 minutes just for the same guy that was at the station in the beginning to turn the corner look at me, walk past me and say someone will come help you. After waiting around for another 10 minutes and a second call for assistance the same guy comes back and finally does his job and makes my key. If I wanted to get terrible service I would have gone to Walmart at least I would of felt racially welcome there. You guys need to do better and hire the right people!

Give Cody in the lumber department a raise! I have purchased multiple pallets of fence pickets and he has been the most helpful knowledgeable person in the store.

Went to pick up things in the garden section. When I went to pay no one was there at the register. They still had bags on the credit card machine? So I left didn’t buy anything and I went to lowes instead.

We painting our house, so far we love the colors and we went back for some more. Thanks for the great service

Getting heavy timbers 6x6x12 ft. And nobody wants to help. A guy named Steve said, " we are not a landscape supplier that will load that timber. Get a cart and load it up by yourself. " I talked to a manager.forgot her name. But she was so nice and friendly talking to me, and right away, she talked to another guy to meet me and load it up. That is the only reason I am giving 3 starts. She did it so nice and friendly that it made me think to keep buying on this Home Depot. Appreciate your help. To the manager. Just got her name. Tracy.

The custom color match made by the paint mixer guy was way off the original color. The person was impatient and was missing Flat type paint. Store experience was good.