The Home Depot, Lilburn GA

It's a typical Home Depot: sometimes they have what you need, and sometimes they don't.

I just want Home Depot to know that Mr. Ted was extremely helpful, professional and knowledgeable. Thank you so much for all your help that I needed with this filter. THANK YOU!

Home Depot sells good quality stuff in hardware, electrical devices, refrigerators, washing machines etc.but nowadays everything is costlier than before. Prices gone high.

Employee Ilsay, in the plumbing department, went well out of his way to help me locate some hard-to-find plumbing parts today, and he shared with me some very helpful advice about them.

I would highly recommend this employee based on my very positive experience.

In this specific location the manager store and the supervisor have bad attitude with the customer. I love Home Depot I can find everything, but I think the employees need a training in customer service and conflict resolution.

Steven Koyi you work for the public meaning we have a right to know who you are, as well that’s what business cards are for. You can’t be racist to someone or judge by what you think just because the person can’t speak English! So many Hispanic come to this location and instead of you helping them you ban them for not being able to defend themselves. You need be fire and charge for what you did to that men. You shouldn’t be in customer service if you’re going be rude over your name or be discriminating! You need to apologize to the whole family especially the men for embarrassing him for your thoughts. Steven you was wrong and I hope you never go through discrimination like you just put that men through. As long as this location has people like Steven Koyi I will take my money some where else

Steven was so rude to me that I this he was racially profiled me there were people following me around the store. I didn’t feel safe being at the store. I thought they were trying to shop with me but not the other customers

Need better workers, and more workers that speak more languages. Be more open minded for non well english speakers. Rude.

NO STARS this location needs to hire more people that know other languages and not RACIAL PROFILING like Steven Koyi. How can you ban someone for 3 years just because they don’t speak English. If you don’t understand a customer than you need to find someone who speaks the same language as them, not call the police because you think they stealing when the customer just ask for help.while you blaming an innocent men 10 others customers are really stealing. FIRE STEVEN KOYI and to the men that went through this I hope you SUE him and this location

Fire steven koyi immediately! Makes no sense to be that rude and that aggressive over simple misunderstandings

TIM ATE Hey guys, it’s Tim; back again thanks to some more shenanigans. Surprisingly this time it was the Home Depot! Typically known for their employees scattering every time you need something or have a question. This time they one up’ed themselves by trying the bait and switch tactic! They told me they would need to send someone out to take measurements prior to beginning any estimates (in regards to installing cabinets / countertops) and that their would be a charge that service (although they will have you sign up under the impression that estimates are free!) of $129; I understand nothing in life is free, but the lady on the phone explained that regardless of what I choose to do that I would have a copy of the estimate I paid for! Ya know because I paid for it! We’ll long story short I needed a copy of estimate and sketch to pass off to adjuster (was a water loss*) to get approval to have work done and after calling multiple Home Depot multiple times (and being given the old we I’d have to talk to the one person who has access to it - apparently no one else could see it but her … right) I was told that I couldn’t get a copy and that it was their property (although I paid for it) that if I wanted it, id have to use them and if not it was non-refundable and that I should have read the contract the type of move sleazy contractors use to deceive people (hoping you’ll use them because they know your already in too deep) never thought the Home Depot would resort to these tactics! If you don’t want to do something, then don’t mislead people and then follow up with attitude and “you should have read the contract “ thing and that he’d see if he could give me a refund but it would be tough because I paid over the phone and not in store. Once upon a time y’all cared! I hope you guys the best of luck staying in business now that your resorting to the sleazy contractor mentality

I needed pinestraw, topsoil, and fast grow grass seed. With the help of wonderful staff, I found everything I needed quickly and at a price point that was with my budget.

Terrible customer service using curbside pickup. Condition of items brought were torn and opened. The Lilburn store employee was rude, the cashier had a unpleasant attitude, neither of them greeted me or thanked me at the end. I asked for a manager and one refused to assist me, the cashier said. It was a horrible experience.

You find Toto for home improvements and also if you are a contractor you find very good tools and materials.

I recently gave up on the competition (which is closer to my house) for lack of customer service and decided to go to this Home Depot location. This is now my GO TO spot for all home related products for one reason and one reason only. CHARLIE. I wish I would have got his last name. I have never met a nicer, more competent, hard working customer service person. Since he first helped me I've had the pleasure of going into the store a couple of times when I didn't need help and watch him zip by running from customer to customer, and by the smiles on their faces, seemingly fulfilling all their requests. If he is not the highest paid person in the store.he should be. He's the type of employee that comes along only once in a thousand hires.

Hey guys, it’s Tim; back again thanks to some more shenanigans. Surprisingly this time it was the Home Depot! Typically known for their employees scattering every time you need something or have a question. This time they one up’ed themselves by trying the bait and switch tactic! They told me they would need to send someone out to take measurements prior to beginning any estimates (in regards to installing cabinets / countertops) and that their would be a charge that service (although they will have you sign up under the impression that estimates are free!) of $129; I understand nothing in life is free, but the lady on the phone explained that regardless of what I choose to do that I would have a copy of the estimate I paid for! Ya know because I paid for it! We’ll long story short I needed a copy of estimate and sketch to pass off to adjuster (was a water loss*) to get approval to have work done and after calling multiple Home Depot multiple times (and being given the old we I’d have to talk to the one person who has access to it - apparently no one else could see it but her … right) I was told that I couldn’t get a copy and that it was their property (although I paid for it) that if I wanted it, id have to use them and if not it was non-refundable and that I should have read the contract the type of move sleazy contractors use to deceive people (hoping you’ll use them because they know your already in too deep) never thought the Home Depot would resort to these tactics! If you don’t want to do something, then don’t mislead people and then follow up with attitude and “you should have read the contract “ thing and that he’d see if he could give me a refund but it would be tough because I paid over the phone and not in store. Once upon a time y’all cared! I hope you guys the best of luck staying in business now that your resorting to the sleazy contractor mentality

Enigmatic veterans discount not worth the 10 percent. Prices are well above last year. On the positive, stock levels are good.

Can't get no help. Run into a group of 5 standing around talking went ask for help one of them said I will get you help waited 30min no one showed up had to go back in to find help finally got help

THE BEST PLACE TO SHOP, YOU FIND EVERYTHING AND THEY HAVE AN EXCELLENT QUALIFIED STAFF, VERY FRIENDLY.