Verizon, Newnan GA

No signs or notification online that this place is appointment. So they are booked days in advance at this location to get inside

Paid bill outside last month. Was not allowed in to pay bill in part of not having mask, would not come out to accept payment like last month. By the way walked into store in PCB no mask and paid bill.

Been in here a couple of times in the past and was not impressed. Went in last week and again today and dealt with Oscar. He is knowledgeable, friendly, efficient and cares about what he is doing. If you have a problem, I highly recommend Oscar!

Your bill will be extremely high and a lot of dropped calls and areas where you'll lose service

Make sure you log into your account and go to Plan > add-ons and apps > your phone line after you visit. Several times now, family members have had extra "protection plans" or "unnecessary apps" added to their lines after leaving the store (which I have removed). So either just upgrade online, or make sure you tell them that you don't want anything additional added on and still check your bill.

Very polite people.they seem to try really hard to get you in and out take care of your problems

The store had plenty of parking it was not crowded I was assisted within 45 seconds the personnel were very knowledgeable and kind

This place is always packed with long wait times. But when you finally get your purchase or current device set right. You will think twice about the time you arrive though those double doors. Beyond that great customer service experience.

Service was very slow. During the Holidays you need more than just 2 people helping clients. Very disappointed

We had a huge order and the lady helping up did it all in a timely manner without mistakes. Any hiccups that we ran into she dealt with it on her end. Glad I stayed with Verizon and not changed to another provider.

The worse experience in a Verizon store ever. If I could rate lower, I would. The attitude and the disrespect I experienced in Verizon at Newnan Crossing today, has never happen to me in any Verizon store before. The young lady who waited on me lacked experience, was impatient and rude. Before I could purchase my item, she snatched the card machine, walked away with an attitude. I was left standing there confused. I didn't know if I should leave or stay. I finally asked another employee if they could help me. The employee went to the back to get the young lady so I could make my purchase. I tried to call the store back but was placed on hold. I had to hang up just to get through again only to be told that the manager would call me back. I'm embarrassed not only for myself but for them as well. This is not good representation of Verizon or customer service. This experience has left me feeling like it's time to switch. No hard feelings but please do better.

Disappointed with my experience here today. Chris definitely has some room for improvement in his customer relations training.

Genuinely terrible customer service. They pretty much told me I just needed to call in to Verizon and figure it out myself. After telling them i already tried that they told they couldn’t do anything else. I’ve been waiting for my phone for 5 days after getting over night shipping. I will be switching carriers.

Overall pretty good. However, the person who greated me was a bit more than sullen. Not really greater material.

They are ok just don't listen to what you want. My brother made me a authorized user on account but they wouldn't put me on there so he tries 3 times and still I'm not a authorized user. If you find a phone you want they try to make you buy something more expensive then you can afford. If your phone has a problem even if have insurance on it they try to make you buy new phone

My customer experience at this store location has been excellent! The staff is always friendly and have a welcoming presence. It’s never over crowded or busy when I’m in there. It’s very neat and quite! My sales rep has been Oscar my last two visits. He is very knowledgeable of Verizon products and he made sure I got the best plan with service. He has made both of my visits pleasant by giving me discounts and letting me know how I can save money and earn rewards points! I am a Happy Customer thus far!

Did an early upgrade on a phone that broke and swapped the upgrade with an existing phone. Guy who helped up didn't smile, didn't engage, didn't care. We came in knowing what we wanted and I guess that gave him a reason not to try? We left planning on switching everything over while having lunch and HE DIDN'T EVEN ACTIVATE THE NEW SIM CARD. We had to go to the closest Verizon store at that point and have them activate the new phone THAT WE HAD ALREADY PAID FOR.

This store needs to clean house. Sales people not helpful, rude, didn't set up my daughters phone, so she is going home to figure it out. They push u to buy all the accessories. Get them on Amazon same thing cheaper. Should have sent her to Best buy. They are awesome there. Better Deals.

Worst store Verizon has. From management to employees.all are rude, unwilling to help, lazy and disrespectful. They’re literally just earning a paycheck at this location. Worth the drive to go absolutely ANYWHERE other than the newnan store.

Salesman I dealt with yesterday did not set up my phone, was uninformed and rushed me through the process. He was very smug and quick to make the sale. I very much regret buying a new iPhone from THIS store. Now I’m locked out of my account and have to wait for 4 days for Apple to reset it. I’ve bought several phones from this store. NEVER AGAIN and will tell others.