Verizon, Pooler GA

Our Rep was Angie K. (original review 1/5 stars)
tldr; the rep was wrong about the promotion and we were charged $90 for returning a phone we had for 2 days. Don't go to this store. Go anywhere else. This is a 3rd party store. The manager refuse to add notes to the verizon account about this whole entire exchange.

Last week we went to the Verizon store to inquire about an upgrade for my fiance's phone and to move her account to my verizon account. The rep we spoke to said that she, being a 8 year loyal customer, is eligible for $600 an iPhone 14. She also said that we can move her phone and promotions over to my plan "as soon as it is activated".
We agree to purchase the phone when it is shipped in. A week later, the phone arrives. We go to the store and activate the phone.
A day later, I called Verizon support to request for her line to transfer over. It was then I learned that the rep was mistaken about how promotions work. It turns out my fiance would lose her $600 in credits applied over 36 months if she were to move over. Secondly, I found out that the rep sneaked a $39.99 "set up and go" that was never discussed with us.
We went to the store today to return the phone with a different rep. Upon returning the phone, we were charged a $50 restock fee on top of everything. We did not have the original box, so we were charged another $50 again (fine).

Ultimately, I am out $139.99 ($50 is on us for not having the box) in this exchange - wasted 7+ hours in store, and 4+ on the phone with verizon support. No new phone.

01/19 Update:
We reached out to customer service and we came to an agreement to settle the matter.

Angie was great, I think you guys need to hire more help so she isn't working alone that's just not fair to her at all

Great customer service! Really makes you feel like family! Thanks to Patty she was so nice and friendly!

Quite possibly the worst Verizon store I have ever been to. From the condescending associate to waiting almost 6 hours to get a phone, the experience was quite horrible.

The service agent was good. However, there is a long wait. Why? Is there only one agent on duty. This is so sad.

Stellar service, patience, sales, and resources for my account and devices. Cannot speak highly enough of.

I was very satisfied with the process. Any questions I had were answered with clarity. I love my new phone.

Needed a new phone since mine was no longer charging. Came to this location and was helped by Angie, hands down best service I've had from a Verizon store so far. Helpful, informative, and knowledgeable on all the devices. She was able to find a promotion the worked for me and the upgrade I needed. Thank you.

Mason made it very quick and painless for me to upgrade my phone. In and out of the store in under an hour!

The ladies were very helpful and very nice. They helped me with everything that I needed and beyond.

They have only one employee working A WHOLE STORE. Don’t come here unless you want to wait hours to even be spoken too. I HATE VERIZON.

Scott was SO helpful! He went above and beyond to help me get a new phone and set it all up! He was so kind, everyone go check him out for your electronic needs!

Angie was a huge help! We are so grateful for the time she spent making sure everything would work correctly and troubleshooting with us. Highly recommended this location.

My experience at this location was great. The representative that assisted me was very patient with my not so easy situation. He communicated all of my options clearly and was able to assist me. I overheard his colleague assisting other customers while I was being helped and he seemed to be just as helpful with his customers. Don't find customer service like this much anymore. Thanks for making a not so easy issue a great experience!