Verizon Authorized Retailer - Cellular Sales, Grovetown GA

Great location and nice service. Keep up the good work y’all, as a smile and good attitude will go along way.

I recently upgraded my cell phone at the Grovetown Verizon store. Usually a change of this kind sends me into a tailspin as I’m not too tech savvy. But on this day, I really got lucky. My changeover was handled by Trina who is fairly new on the job—just a few months out of training. Although I was uncertain at first, her manner was efficient and calming. She had a good grasp on what I needed and provided it. When she was uncertain or wanted to double-check, she contacted her trainer. She checked multiple options to get me the best deal possible on the new phone and her promises on what my monthly charges would be have been accurate. If you need to work with a rep who knows what she’s talking about, who inspires confidence and then delivers, you need to ask for Trina. She is a real asset to Cellular Sales and Verizon. Thank you, Trina.

Michael was an amazing help. He was easy to talk to and explained everything we needed in detail. It was the smoothest transaction I’ve ever had. Thank you!

Save yourself the headache and deal directly with Verizon. This is a third-party store, Cellular Sales.

My wife and I went into the store on June 3,2023, to inquire about a promotion I heard Verizon had to upgrade to the iPhone 14. The sales associate looked up our account and this is when the scheming began.

She falsely implied that both phones on our account were eligible for this upgrade and after verifying several times it would be this new low price for each phone we said let's do it. Now today I am receiving the promotion on one line and on the other I am paying full price on top of the other fees to buy myself out of the old contract that was never clearly discussed. Instead, the associate applied my phone's trade-in value to the out-the-door costs that consisted of the buy-out fee, sales taxes, and their bogus fees for the phone setup, which I can do myself but am forced to pay for. This place is nothing but a scam, they played into the one upgrade misleading us to believe both phones were in the same standing.

Now the store associates will not help.they never opened a customer service ticket to my knowledge, would not return phone calls, and told me if I continue to call back since they would not return my calls that it would be considered harassment. Today I was belittled and my concerns were dismissed, I was told I should have read what I was signing, I am outside of the 30-day return window, and my bill is low enough so I shouldn't care. I have told them is not just about the money, I offered to pay back the trade-in value credit I was given, and I am not looking for free stuff or taking advantage of a situation. I don't appreciate being tricked and misled into a contract.

I will never again give money to this company. I was fooled once but not again. I am now working directly with Verizon to resolve the issue. Verizon has been very understanding and is doing what they can to fix the problem. I would like to stress again save yourself time, headaches, and money and deal directly with Verizon.

Do not go here. They are scammers and not an actual Verizon store. We were told we could trade in our current phones and pay $3 a month for new ones. Which they did for one phone. The other phone they lied to us and just applied the trade in value towards the out the door cost. This was after we confirmed several times. They will not return your call and run you in circles. When we finally got ahold of them they were condescending and undermining. They will scam and lie to you just to make a sale. If you do go here read the ALL the paperwork before you sign.

Melissa is great- wonderful experience. Very knowledgeable and helpful. First time here and issue resolved.

I think there should be a class on customer service and not having the personality of a dead fish when asked a question.

You should be in good hands with most of the reps here. I would specifically recommend asking for Toni P as your sales associate.

She made the process pain free + fun without overwhelming you with technology jargon or sales pitches.

Toni is great with kids and elderly parents as she won’t try to use sales pitches or sell products that aren’t necessary. I will purchase from this location and rep again and rate it a 5 star experience.

Can't walk into this place without them being overly pushy to change my plan or upgrade into something I don't want. I get different responses in store than when I call Verizon directly when it comes to offers. I absolutely dread coming in, turns out doing everything online is easier and less expensive. They also say they don't work off of commission.right.

This is not a direct Verizon location. The company's name is Cellular Sales of Georgia LLC. They charge a $40 non refundable device set up fee on every device they sell. Returns are extremely difficult and confusing when you work with this company because their sales systems do not directly link into Verizon's. I was almost charged for a watch I had returned and our trade in devices were not reflected on our account. I had to call Verizon several times on multiple billing cycles to get everything resolved. Just go to the Verizon location in Evans because it is a direct corporate location and will not charge you a $40 fee per device.

Chris Bennett was absolutely wonderful. He helped us replace three horrible phones. He was knowledgeable and patient. We will be looking for him when we need help. He's friendly and funny. We weren't happy when we entered but we left very happy. Are there any extra stars to give him

I have been dealing with this group of thieves for months. They stole a 1000 dollar phone and will not return my money. I have gotten the police involved, taken it to court with a judgement In my favor. Next step will be to go to the news and get a lawyer so that this does not happen to anyone else. Verizon did nothing to help with the situation either. Very poor customer service.

Chris Bennett was very professional, explained everything I had questions about, and didn't push anything I didn't need or want on me. Highly recommend this Verizon location and working with Chris.

Taylor (she) at the Grovetown, GA store is super knowledgeable and super helpful. And. I received service with a smile.

Princess helped me out a lot with my phone issues. I will definitely be back soon.
Looking forward to it.